A & R Plumbing

Lamar T.

We used yelp to find a well reviewed plumber. A&R definitely deserves a stellar rating. The office was efficient and friendly and called promptly if the technician was delayed by an emergency. They got a technician to us first thing the next morning. The first technician was friendly and did great, clean work but when he opened the he saw our new toilet was broken. He said that happens and to be sure the next time open the box and check it in the store. The second technician was friendly, clean and made sure to ask exactly what we wanted and gave us good advice. He got our toilet installed quickly. Could not have been happier!

Joyce H.

My toilet and tub was clogged. My friend recommended A & R Plumbing. On Monday morning I called A & R Plumbing and the earliest time they could come was Tuesday morning between 8:30-9:00am. Since they came highly recommended I scheduled them for the Tuesday appointment (which I regret now). They were a No Show! I waited on my curb for 30 minutes for them! I called them, a little after 9:00am, and the line was busy. I texted them. I finally got through at 9:08am and they said they were given the wrong address and their plumber that was scheduled for my job had moved onto the next job. I was treated very unprofessionally, and they implied that I gave them the wrong address. I asked to be rescheduled and they said they could not fit me in. I waited two days for them and this is how I am treated! I told them I was going to give them a bad review on yelp. They said they did not care because they have over 40 excellent reviews on Angie's List!
I went to home depot and received fantastic help from their appliance personnel. They logged onto to their Redbeacon website, and put my information and plumbing problem in. I immediately had two plumbers call me as I was standing in Home Depot Appliance section and both plumbers came out to my house that day! My toilet and tub were unclogged for $100 and I am very happy. The bottom line is, if a plumber cannot make it out the same day, move onto another plumber who can come out. The two plumbers that were very professional, and responded immediately to my plumbing problem were CMC Plumbing Salinas, CA and Solutions Seaside, CA.
Lesson learned - if a plumber cannot come out the same day to fix your problem, they are not a plumber you want for now or future business.
There are other options - I utilized the Home Depot's Seaside Appliance personnel - they were very helpful.
Either have them enter your job information in the website https://www.redbeacon.com or you can enter the job information and get a plumber immediately at a reasonable price (they quoted me the cost before they came out).

Linda G.

Although I've used A&R in the past & was pleased with the service, this particular time I was NOT. I felt I was way overcharged -- not what was originally quoted. (I don't think a $99 labor charge is appropriate for someone sitting in their vehicle writing up an invoice, either.) To make matters worse, when I called the office to dispute the charges, I was treated rudely & think their office personnel could use a customer service refresher course. I was told a supervisor would call me back, which never happened. I was left with a job only started & never completed. I'm very disappointed & would never recommend them to neighbors again for any plumbing needs.

Craig J.

We have an antique clawfoot tub, circa 1905, that had leaking hot and cold water faucets. The first plumbing company that stopped out quickly said they could not work on such and old tub. A&R sent out Andrew who, while admitting this was a challenge, was confident he could tackle the assignment. He was competent, professional, and took great care to cover anything in the bathroom that could be scratched or broken. I also received a 20 minute advance phone call before his arrival and he hit the early part of the time window on both visits.

H C.

Definitely trust their work! They arrive when they say they will and get the job done right the first time! Personable employees every time I call!

Terry G.

Not only very competent, but honest and personable. Because of their honesty I was saved the $300 cost of a new pump. I've been dealing with these true gentlemen since 2007 and have always been impressed.

Seth G.

I noticed a small leak from a sink fitting. Called A and R this morning; they had someone over to assess/repair the problem within about 1 hour. Their plumber checked out the problem, made a repair. He then noted that the slight drip continued, and changed out a second part as well. Problem fixed! changed out another potential problem spot in the same place. Work was done on about 30 minutes; total time from the call to their office was about 90 minutes - no complaint on this repair!

anna W.

A & R is a reputable company with great employees who have all been with the company for many years... is a good indication that they are treated well by their boss. We had a complicated ejector system put into our home in order to make a bathroom for my mom downstairs, which was done with the minimum of bother and the team was always respectful of our home. I recommend A & R to anyone who wants a reliable plumbing company.

Nadia B.

Better watch the hours actually worked compared to the bill as they will over charge you. Have used them more than once and it is the same each time. Try someone else.

Philip C.

Had a drain unclogged by A&R in the wash basin in my garage. Cost $200 and seemed to fix the problem.
I was out of town for three weeks, no drains or water used in the house for the entire time. Returned ; did a load of laundry and the wash basin backed up instantly.
Well -- i called A&R back "" not our issues"" ""we could have someone come out in a day or so "" "" owner's name is kelly roper---but no he doesn't speak to customers""

in the mean time---standing water on the floor of my garage...but hey --A&R doesn't care.

well --made another call, to another contractor, he arrived in an hour and resolved the issue.
One has to really question not only the arrogant attitude of the receptionist, who is in fact the face of A&R to customer---but the competence of their plumbers..

keep looking elsewhere...

am a 30+ year resident , member of the Beach club, Stillwater Club, Pacheco Club... and will happily pass the word to all my colleagues

Laoban