A Plus Plumbing & Rooter

Jordan M.

Susan in the office was very friendly and thorough. Scheduling the appointment was easy and there was great communication. The technician, Joe, was awesome. Great attitude, got the job done quickly, and cleaned up everything. Would recommend.

Caitlyn F.

Such an awful way to start my Monday. I came home over the weekend to a terrible water leak in a bathroom and a flooded garage after a weekend away. After spending ALL day Sunday trying to get a plumber here through our home warranty and now 2 days with no water I was assured by my home warranty company that APLUS Plumbing would call me first thing Monday morning and have a plumber here between 9-11. After NOT hearing from anyone from APLUS I called around 9:20 to only be RUDELY greeted by a RUDE lady who let me know now no one is available to service until later in the day around 11-3. I have NEVER been so upset about a customer service call. If you are running late or can't service until later a NICE PHONE CALL to let your customer know would be APPRECIATED and you would not be getting blasted all over with bad reviews. This is leaves such a BAD taste in my mouth for your company. A simple phone call or even a NICE and apologetic answer on the other line would have helped. I am SOOOOO upset now. Customer service is everything in my book. This is NOT a way to get customers.

Kristina N.

Ralph came swiftly at the detection of our slab leak. While it was an intimidating process to understand the ins and outs of piping, as well as getting second opinions from other professionals, I felt that Ralph and A plus plumbing was the most competitive and informative company to work with.

Throughout the process, all of my (millions) of questions were answered, and Ralph gave very realistic solutions that my husband and I will need to consider for the longer term, but never did we feel pressured by this recommendations and we're always guided and cared for through the process. I now have this number saved to my phone, (on speed dial, an older home could have anything happen) they are a trusted company, with folks who do great, efficient work. I highly recommend him and his team for your plumbing needs!

Adam L.

We purchased a property with a tankless water heater and aren't familiar with how they operate compared to a standard one. When it stopped working, we called A Plus and they helped me fix it over the phone. They could have easily sent someone out just to pocket the service fee but didn't. The least we could do is recommend them and share our experience of the outstanding customer service we received. Kudos to the A Plus team.

Hillary K.

We are so appreciative of A Plus Plumbing, specifically Andy for his help! After a bad experience with a plumber sent by the Home Warranty company, Andy was a breath of fresh air! He came the day of and completed the job with absolute perfection. Will definitely use in the future!!

Fran B.

Ralph was great at detecting a leak and capping it. Then I asked if he could fix a commode (needed new handle to flush). Said he didn't have the part on the truck. ""I'll be by this week"" ... never showed. Called and left message; never returned call. Reached out to Erich who got Ralph to call. ""I'm ordering the part and I'll be there this week"". That was last week; never called, never showed up.

Natasha P.

Huge thank you to Ralph and A plus plumbing. We had an absolute nightmare of a situation with our warranty company. A plus plumbing was the THIRD plumbing company to be called out to our home. Each plumber had the same diagnosis on our hot water heater. ""Old and needs to be replaced"" the warranty company was giving each plumber such grief they did not want to work on our case. Thank god Ralph was called out to our home. It still took him a bit of going back and forth with them but he did not give up on us which I'm forever grateful for! After not having hot water for 2 weeks, Ralph finally got through to them and replaced our hot water heater. Thank you so much Ralph and A plus plumbing!!

Amy M.

I have a home warranty and they contract A Plus for their work. I was afraid it would be days before my water heater was repaired. I received a call less than 24 hours of placing my request and they were out less than two hours later. I have an older unit so parts had to be acquired, but technician was back the same afternoon with parts and repairs were made immediately. Hot showers have already started! Will continue to use this company long after my warranty expires!

Jessica J.

Ralph was absolutely amazing ! He had the Best and most professional service . We are very happy with his company and will definitely refer him to our friends and family !

Ryan F.

We were told A Plus would come out after contacting our Home Warranty company for a water leak. A Plus said Joe would come out, in which he had over 20 years experience in the field. Both experiences with dispatch, and with Joe were great,. Joe was very knowledgable and provided with high confidence, why there was a leak based on that experience (no digital or high tech leak detection, only the good 'ol water meter test). Although he could not rectify the issue because it was not covered under our specific warranty, he gave us some great ideas for a solution of our own. Although you think he could have quoted us a price to do the work himself, he left it up to us in the end. If there was an issue/ Warranty work that could have been solved by A Plus, Joe left us with the confidence that they would have done it.