A Plumbing Hero

Cher T.

Yesterday, I called A Plumbing Hero after my toilet's pump stopped working. I called at 1 pm and the receptionist assured me that the plumber would arrive between 4 & 6 pm. Victor was right on time. He was informative and knowledgable about his craft. He was in and out within 30 minutes. The price was reasonable. And, they're now my new plumbers. Thanks so much guys!

Joyce T.

Waited a week for a return call from another plumber and nothing...so called A PLUMBING HERO's office on a Saturday at 1pm and they immediately sent out Joe, who arrived at 3pm, called and texted me to give me an estimate to clear it, and then cleared the drain and gave me a 30-day guarantee.

Great customer service and Natalie was very nice on the phone.

These will definitely be my go-to people for plumbing problems... as a landlord it doesn't get better than this.

Thank you Natalie!

Michael M.

I made an appointment with a courteous woman at A Plumbing Hero over the phone, and Victor arrived as scheduled the next morning to provide an estimate. Let me make clear that I have the highest standards when it comes to allowing strangers into my home to do serious work, especially involving plumbing. I am thrilled to report that Victor was professional, meticulous in his attention to customer service, and pleasant in demeanor all while doing excellent quality work.

The job was a rather complicated replacement of an old, corroded hot water dispenser/spout under the kitchen sink; because I also have a separate water filter set up for it, all the variety of pipes and connectors down there made my head spin just trying to sort them all out. Since he was going to all that trouble I also asked him to replace our old, ratty garbage disposal. He quoted a fair price, and he was ready to do the job that very morning. I gave him the green light.

As he worked he kept everything clean. And he was FAST! At first when he quoted a time I was skeptical, but he kept to his promised schedule while maintaining the utmost level of quality. It's a tribute to him that he made the job look easy (but I never for a moment believed that I could do it myself).

After he completed the installations, he insisted on clearing all debris and old parts, cleaning the work area carefully, AND demonstrating that everything was in working order. He also provided a 1 year warranty on labor for the hot water dispenser and labor and materials for the disposal (which he supplied at my request).

In summary, Victor is the real deal, a plumber whose work ethic you can trust. He puts 100% into each job while also making the ordeal (face it: needing to call a plumber is never anyone's idea of a fun time) as pleasant as any plumber could. I highly recommend him. I trust that he will demonstrate to you that he deserves your business by doing what he does so well.

Warren S.

Victor was friendly, professional. He solved the back up and put a plan together to fix it. Kept everything clean in the process.

Keley P.

Victor was wonderful. He showed up at my door on a Saturday night when he said he would. He quickly fixed what I called for then fixed my kitchen faucet at well. All in a matter of what seemed like a few minutes. After some pretty miserable experiences with plumbers, what a breath of fresh air. I HIGHLY recommend ""A Plumbing Hero"". They ARE my Heroes.

Larissa W.

My clear drain was clogged outside which was causing my shower and toilet to clog. It was 2:00am in the morning when we discovered the clog so I called at 5:45am. I was able to get an appt between 9:00-11:00am. Victor came and cleared the outside drain. He was very professional and respectful of dirt he may bring into my home. Price was very reasonable for a last minute Sunday repair. I was hosting a family bday party at 1 pm so I appreciate the quick service. Thank you so much Plumbing Hero for helping me!

M M.

Toilet was backed up----a real problem with a disabled family member. After seeing their reviews, called ""A Plumbing Hero ""at 9am. Boy, did we luck out. Office gave us a two hour window--10 to 12. Victor was here at 10am, with a ""almost there"" call so we could change the location of our 3 large dogs before he arrived. He solved the problem within minutes, at a really reasonable rate, compared to other outfits. GREAT service, Our next plumbing job is a big one--tankless water to replace standard gas heater. Got an estimate from these folks and will definitely use them for that project.

Jeff D.

Fixed my problem though it took a bit longer than I would have liked. Still was a good price and solved my problem fast. Removed the toilet and snaked the line. They were professional and kept everything clean as well. Would use them again!

Selvi J.

I just moved to Hayward and in need to replace a toilet and install a bidet. I called A Plumbing Hero to make an appointment for an estimate. I received a call back in 5 minutes after I left a message from Natalia. She said she has to check with the technician if they are able to do the work. On the day of the appointment Victor showed up on time, he was very knowledgeable and was able to complete the work within an hour. He cleaned up and even took the boxes the bidet and the toilet came in. His price was reasonable and I would recommend highly recommend A Plumbing Hero. Very efficient!

Tri N.

I had a water main valve burst on a Sunday afternoon. I called one guy who came out and saw that I had a PVC run from the curb and said he wouldn't touch it because he wasn't good with them. I called A Plumbing Hero and they came out within the scheduled range. Victor and Rodolfo took one look and said ""No problem!"" It was fixed an in hour, versus the 6 hours I was quoted previously, and well under the other guy's estimate as well. I'm going to be going with these guys from now on. They truly were heroes. The house has water again and the wife is happy. Can't beat that!