A-One Refrigeration & Heating

Tom M.

I have never purchased equipment or service from A-One, yet I keep getting calls from them to set an appointment for service. I have asked them twice now to take me off their calling list.

Adam W.

Excellent service, very professional. Furnace went out, they were out the very next day. System is running strong! Very happy and most importantly my family is comfortable.

Jeff G.

Had them out to give us an estimate for a completely new unit. Lady came out and asked a few questions said could give price right then and start the next day. Told her we were getting bids first. Seemed to lose interest. Never even looked at what we had or really needed. Needless to say no estimate after two phone calls and a text message. Called another company who actually went under the house to give an accurate estimate. Really sad they did not want our business. They seem to just want you you pick them with being informed or looking to see what it really going to take. Found out unit is out of code and was going to need serious attention. Glad we did not go with this company.

Nisha M.

Shady business practices and red flags from the start. Had someone come out for an estimate to run a gas line. I already have gas in my home just wanted a line run for my stove. We have a crawl space with access. Tech didnt even go in the crawl space. Told me he would have to run a line from the meter outside even though gas is already in the crawl space. Then said he wasn't able to provide an estimate at the inspection and I was contacted over 24hrs later with an estimate for the work. The quote was seriously one line email stating a price well outside my research of cost. I requested an itemized quote and received an insulting reply from the owner stating I wouldn't understand because his price was so fair. At this point even if it was a fair price this disabled army vet will be taking her business elsewhere.

Teresa R.

RUN! Nope won't use them again. I have a 4 year train system, they came out in August filled it with 2 pounds coolent said there was a leak, $700 bill. Came out in June said it was low again, didn't recall adding coolent before. Told me several things needed replaced along with both my capacitors and it would be a $1200 bill.... ithey were charging me $152 for a pound of R410A coolent you can buy for about $12 per pound. Called my brother who does HVAC out of the area he says ""sis your getting screwed"" .... I send the guy packing and call another company out who checks the system & says it's perfectly fine. Totally Dishonest
Written by Teresa Reents

J Grissmerson G.

I called around the first week it got hot (May) in the tri-cities this 2017 summer season and these guys seemed to have reasonable prices for initial call and for service contract, not the cheapest but not the most expensive either. I scheduled, and they came, but ~30 minutes after the scheduled window and I only got a call back from the technician because i called the office to make sure i had not messed up the scheduling. The initial assessment made things seem pretty dire, we were looking at replacing our ENTIRE system at the recommendation of this company; the system isn't in the best shape, but it is still reparable. Ultimately we could not afford that (~11,000 - 16,000), but we still need AC so I asked them to provide me with a quote for just the repair, so the technician had to come back to the house to make sure he had all of the right information.... The entire time he was hemming and hawing trying to convince me how bad the situation was and that i should really make a big part replacement...and I continued to explain that we could not afford that, the lowest unofficial estimate they could provide me was ~$5,000. The tech agreed to provide me with a quote for the minimum repairs they could make and still guarantee the work but it would take at least a day...and they NEVER called back. I called a company recommended by a contractor friend of mine who came out the day after i called and provided me with a firm quote on the spot including all of the things A-One would have done for $5K (refrigerant, new compressor, line flush, etc.) for a mere $1,900, less than HALF the cost of A-One. The service technician from the good company had the part on order before he even left my house, they called me and scheduled the the repair next business day after the part arrived.

A-One SEEMS to be in it for the money, so unless you are looking to get swindled or you are one of their friends, I would steer clear. I would appreciate it if no one from A-one tries to contact me, you have wasted enough of my time and let us suffer enough discomfort for the almighty dollar.

JQ N.

So far so good. We manage a mobile home park and have used them the last five months or so for about six mobiles here; at this point everything seems good, no problems at all. The first bill we received was way over what the quote was so I called the company and spoke with one of the polite ladies and it was resolved without any issues. We will continue using this company, they are lower priced than others in the area.

Sara B.

I have never used their service before and don't live anywhere near the Tri-Cities. I used to live in Milton, but I have been just outside CHICAGO for over a year. They called and left a message saying, ""Hi, good morning, this is Anna from A-One Refridgeration and Heating here in Pasco. If you could please return my call, I would really appreciate it."" No mention of my name, why I would need to call back, nothing. The phone number matches the business, so I called to tell them to not call me again as I have never used their services in any way. She picked up after the first ring (wtf?!) and then asked how she could help me ( named the business and all that ). Then once I said to not call me, she said, ""what? Hello?"" as if she could not hear me. This is apparently a new kind of scam - they call, say something to get you to speak, usually then saying, ""Can you hear me?"" then record your voice saying ""yes"". The recording is then used to make ""you"" agree to something, then they come after you for money, generally in the form of the threat of unpaid bills for said agreement, collections, and legal fees. Don't answer calls from these scammers. You can put the number on a blacklist on any mobile phone using Avast's free antivirus. I don't know how they got my number ( it's still an Oregon number ), but I'm guessing a robo-caller with a pre-recorded message.

I have my location as Milton Freewater to protect my privacy.

Carlos C.

I call for some electrical services at home. Never a SERVICES ON TIME, I lost one day of work waiting for the services, the guy on schedule never come at schedule time. AND EXPENSIVE...

Catherine W.

A-1 called me to offer me a cheap ""inspection"" of my older heating/AC unit. The guy said that the ""coils needed cleaning"". Well, it has been a few years so I could see that. but coils are only used for AC, not heating. If it gets SUPER bad they can restrict airflow but airflow was good. At that time the heater was not being used because it had not gotten really cold yet. When it dropped into the 40s, the heater was turned on and it was only blowing cold air. I called A-1 back and they had a huge list of ""issues"". 1. needs a fuel valve: $600.00 2. Coils need cleaning: $115.00 3. There is rust on the condenser and it needs to be replaced, at this point it may as well get a whole new unit: $8,500.00! Then he says ""but I will throw in the last two years service inspections (about $100) and a 2 year maintenance inspections and manufactures 10 year parts guarantee."" I thought something sounded fishy so i called for a second opinion.
Well, well, well what did the second opinion find? a lose wire to the fuel valve. He snugged it into its fully seated position and miraculously the gas flowed, the burner lit, and warm air coursed through the house.

A-1 is a SCAM.