A-One Refrigeration & Heating

Teresa R.

RUN! Nope won't use them again. I have a 4 year train system, they came out in August filled it with 2 pounds coolent said there was a leak, $700 bill. Came out in June said it was low again, didn't recall adding coolent before. Told me several things needed replaced along with both my capacitors and it would be a $1200 bill.... ithey were charging me $152 for a pound of R410A coolent you can buy for about $12 per pound. Called my brother who does HVAC out of the area he says ""sis your getting screwed"" .... I send the guy packing and call another company out who checks the system & says it's perfectly fine. Totally Dishonest
Written by Teresa Reents

J Grissmerson G.

I called around the first week it got hot (May) in the tri-cities this 2017 summer season and these guys seemed to have reasonable prices for initial call and for service contract, not the cheapest but not the most expensive either. I scheduled, and they came, but ~30 minutes after the scheduled window and I only got a call back from the technician because i called the office to make sure i had not messed up the scheduling. The initial assessment made things seem pretty dire, we were looking at replacing our ENTIRE system at the recommendation of this company; the system isn't in the best shape, but it is still reparable. Ultimately we could not afford that (~11,000 - 16,000), but we still need AC so I asked them to provide me with a quote for just the repair, so the technician had to come back to the house to make sure he had all of the right information.... The entire time he was hemming and hawing trying to convince me how bad the situation was and that i should really make a big part replacement...and I continued to explain that we could not afford that, the lowest unofficial estimate they could provide me was ~$5,000. The tech agreed to provide me with a quote for the minimum repairs they could make and still guarantee the work but it would take at least a day...and they NEVER called back. I called a company recommended by a contractor friend of mine who came out the day after i called and provided me with a firm quote on the spot including all of the things A-One would have done for $5K (refrigerant, new compressor, line flush, etc.) for a mere $1,900, less than HALF the cost of A-One. The service technician from the good company had the part on order before he even left my house, they called me and scheduled the the repair next business day after the part arrived.

A-One SEEMS to be in it for the money, so unless you are looking to get swindled or you are one of their friends, I would steer clear. I would appreciate it if no one from A-one tries to contact me, you have wasted enough of my time and let us suffer enough discomfort for the almighty dollar.

JQ N.

So far so good. We manage a mobile home park and have used them the last five months or so for about six mobiles here; at this point everything seems good, no problems at all. The first bill we received was way over what the quote was so I called the company and spoke with one of the polite ladies and it was resolved without any issues. We will continue using this company, they are lower priced than others in the area.

Sara B.

I have never used their service before and don't live anywhere near the Tri-Cities. I used to live in Milton, but I have been just outside CHICAGO for over a year. They called and left a message saying, ""Hi, good morning, this is Anna from A-One Refridgeration and Heating here in Pasco. If you could please return my call, I would really appreciate it."" No mention of my name, why I would need to call back, nothing. The phone number matches the business, so I called to tell them to not call me again as I have never used their services in any way. She picked up after the first ring (wtf?!) and then asked how she could help me ( named the business and all that ). Then once I said to not call me, she said, ""what? Hello?"" as if she could not hear me. This is apparently a new kind of scam - they call, say something to get you to speak, usually then saying, ""Can you hear me?"" then record your voice saying ""yes"". The recording is then used to make ""you"" agree to something, then they come after you for money, generally in the form of the threat of unpaid bills for said agreement, collections, and legal fees. Don't answer calls from these scammers. You can put the number on a blacklist on any mobile phone using Avast's free antivirus. I don't know how they got my number ( it's still an Oregon number ), but I'm guessing a robo-caller with a pre-recorded message.

I have my location as Milton Freewater to protect my privacy.

Carlos C.

I call for some electrical services at home. Never a SERVICES ON TIME, I lost one day of work waiting for the services, the guy on schedule never come at schedule time. AND EXPENSIVE...

Catherine W.

A-1 called me to offer me a cheap ""inspection"" of my older heating/AC unit. The guy said that the ""coils needed cleaning"". Well, it has been a few years so I could see that. but coils are only used for AC, not heating. If it gets SUPER bad they can restrict airflow but airflow was good. At that time the heater was not being used because it had not gotten really cold yet. When it dropped into the 40s, the heater was turned on and it was only blowing cold air. I called A-1 back and they had a huge list of ""issues"". 1. needs a fuel valve: $600.00 2. Coils need cleaning: $115.00 3. There is rust on the condenser and it needs to be replaced, at this point it may as well get a whole new unit: $8,500.00! Then he says ""but I will throw in the last two years service inspections (about $100) and a 2 year maintenance inspections and manufactures 10 year parts guarantee."" I thought something sounded fishy so i called for a second opinion.
Well, well, well what did the second opinion find? a lose wire to the fuel valve. He snugged it into its fully seated position and miraculously the gas flowed, the burner lit, and warm air coursed through the house.

A-1 is a SCAM.

Alicia B.

Horrible service and technicians are not knowledgeable. You will be charged for services even if the problem is not resolved. Customer service skills are horrible too! I would not recommend.

Tyler H.

I woke up last night in a pool of sweat. That may be the worst feeling in the whole world. I looked at the thermostat and it was steadily climbing all the way into the mid 80's even though the AC was supposedly pumping. I called 2 Heating and Cooling businesses and both said that if I wanted the unit looked at by next week I'd have to pay overtime rates! I couldn't deal with one more night of sweat, so I decided to call A-One Refrigeration & Heating INC. They said they could squeeze me in at 4pm for regular rates! So 4pm came around and one of their technicians, Brady, came to the door. He was the most professional, knowledgeable, honest and fair HVAC guy I've ever dealt with. Within an hour he diagnosed the problem, ran across town to get the part, and installed the part. The whole time he was working on my system he was upfront with what the cost was going to be. Also he didn't try to nickel and dime me with services that weren't necessary. Now I have found my go to place for heating and cooling issues and the best part is that I will be able to sleep comfortably tonight! Thanks Brady and A-One!

John D.

There are few times in life when emergencies happen at the worst possible time. Just such a Time happen this week during the remodel of our house. We had an inspection from A1 on our furnace that resulted NS avoiding a fire that would have destroyed our entire home. Thanks to Kyle the owner, Alfa the office manager. Johnny, Henry and Brad the installation team and the entire staff we received a brand new furnace and heat pump installed in one day problem solved. Kyle paid a visit to our home, inspected our cold air returns and came up with a plan that would provide more comfort throughout the entire year and also make our new units work more efficiently. The time all these individuals took to ensure unparalleled customer satisfaction and a proper job completed, on time and on budget was second to none. Whether you planned to buy a new furnace and heat pump or an emergency jumps up and bites you in the tail there is no greater company in this area that you can call to ensure the best experience ever. From the bottom of our hearts guys, thank you so much for a tremendous experience that we will remember forever.

Ryan M.

I had quite an ordeal this past year on a property I own in Pasco. There was significant water damage at my house, and the HVAC unit went out in the middle of winter when too much moisture got into the air.
The crew working on the house had to evacuate until the HVAC was inspected. The owner,
Kyle, went out himself to perform the inspection and found that the HVAC unit was producing carbon monoxide from a cracked heat exchanger.

My insurance company sent out two other HVAC companies to validate the claim, and both reports came back as negative for carbon monoxide emissions.

A-One Refrigeration stood by their inspection, and advised me to not allow work to continue on restoring the water loss until the HVAC unit was replaced. Even with two other companies contradicting the company, A-One was able to convince my insurance agent to allow all the other HVAC inspectors witness see the test that they performed.

After the second test was performed and witnessed, all of the companies agreed that the HVAC unit was producing carbon monoxide and had to be replaced in order to make it livable. The other two companies retracted their claim that the unit was working.

This entire time I was in Seattle, trying to manage this problem across the state and start a new job. Without their professionalism and diligence I would have rented out my home with an HVAC unit producing carbon monoxide and opening up a huge legal liability as a property owner.