A-One Refrigeration & Heating

Robert M.

Great, prompt professional service. Rigo was wonderful. I felt like I was kept informed of everything. I have found my new service provider. I highly recommend.

T C.

Edit: The owner recently paid a visit and was clearly not happy about how the job went. He made it clear that this wasn't the type of experience that should be expected of his company and very generously returned a large percentage of the installation cost of the system and also offered 10 yrs. of free maintenance (neither of which I requested or expected). So I have no issues bumping this review up to 3 stars after seeing how serious this company owner takes customer satisfaction.

Original Review:
For a new HVAC system install, I'd have to recommend looking elsewhere. The installation crew was careless and lazy which resulted in a very long, drawn out process that required many visits over the course of ~5 weeks before the job was complete (hopefully). And the reason they were able to get a way with 1/2 a$$ing the job is because there was absolutely no supervision. Here are some of the issues with this installation: 1. Installed a smaller air-handler than I paid for, and reused a line set even though I paid for a new one. This was despite the fact that I left out a copy of the quote, and a handwritten note with the part numbers of the condenser and air-handler to be installed 2. Entire return duct wasn't secured to the air handler. 3. Very few of the seams in the air handler or it's attached ducts were sealed. 4. A temporary AC unit was loaned to me briefly which didn't have a drain plug and would've ruined my laminate floors if I hadn't caught it. 5. Trash and remnants of the installation thrown all about the attic. 6. Insulation in the attic piled up leaving bare drywall ceiling showing. 7. Bent condensing unit casing and air handler door. Overall, the installation resulted in very low delta-T measurements (poor cooling), and the unit even shut down at one point (it also shut down twice during initial start up).
The assortment of technicians that showed up to try to make this work properly ranged from very poor and only interested in not admitting there was anything wrong with the installation/performance to absolutely outstanding (Rigo). Without Rigo, I have no doubt this system would still not be running correctly. Unfortunately, whatever was done by previous technicians wasn't documented anywhere so his job wasn't easy. Rigo was the first person to measure airflow and static pressure at about 3 weeks after initial installation. He also found out that the refrigerant charge was wrong, and that a mismatched TXV was installed. Whatever the company is paying him, it's not enough.
About a month after initial installation, I had the company come and install the new line set that should've been installed in the first place. Unfortunately, it was the same installation crew. Apparently, even asking the crew to make sure the line set wasn't resting on the top-plate of the wall where it emerged from the attic so that the droning of the outdoor unit wouldn't be transmitted through the bedroom was too much to ask. I was told that couldn't be done, and it certainly wasn't. I had to fix it after they left and it made a huge difference in the bedroom noise. It went from being as loud as the 25 yr. old unit that had the line set running through the wall, to so quiet it was hard to know it was running.
There's not many positives, but there are a few. The company main office was always ready to repeatedly send technicians when I told them that the system still wasn't performing properly and they never went into denial mode. The company itself was clearly interested in customer satisfaction; unfortunately that attitude hasn't been instilled in the installation crew or some of the technicians. After requesting it, I was offered a partial refund for the smaller air handler and reused line set (instead of the refund, I chose to have them install the new line set).
So after all was said and done, I myself have spent about 2 hrs. in 140F + attic correcting mistakes (and there's still some insulation work to do), and about 1/2 hr. correcting the new line set installation.
So overall, I couldn't possibly recommend this company for a full HVAC system install; at least not with this installation crew in rotation. An installation that was supposedly going to take one day has taken 5 weeks, about 6-7 visits, 3 different technicians and a supervisor, and about 2 1/2 hrs. of my time correcting corners that were cut.

Candice A.

Super impressed with A-One. They were able to get my HVAC system replaced quicker than expected. Every technician that showed up was very respectful. I received a text message before each tech arrived with their full name so I knew who would be here. Happy with my choice!

Jim M.

Our 1 year old $12,000.00 furnace went out. The day it was installed the original board was bad, it was replaced and lasted a whole 13 months, Monday nite the replacement failed, they tried an ""updated board"" that would not fit. So had to order another one now up to #4. but it has to come from Portland, OR 200 miles.Now Wed noon and they have no idea when it will be here, maybe in 3 days. Nite time temps 10,
daytime 25. Last month had the semi annual service done and tech left the wrong size filter. Poorly run company!

Yerrow G.

AC went down on holiday weekend. Called original install company first but they didnt call back until after the holiday. A1 came out on a holiday and took good care of us. Very nice and professional employees. Spend the money on good equipment, you get what you pay for.

Tom M.

I have never purchased equipment or service from A-One, yet I keep getting calls from them to set an appointment for service. I have asked them twice now to take me off their calling list.

Adam W.

Excellent service, very professional. Furnace went out, they were out the very next day. System is running strong! Very happy and most importantly my family is comfortable.

Jeff G.

Had them out to give us an estimate for a completely new unit. Lady came out and asked a few questions said could give price right then and start the next day. Told her we were getting bids first. Seemed to lose interest. Never even looked at what we had or really needed. Needless to say no estimate after two phone calls and a text message. Called another company who actually went under the house to give an accurate estimate. Really sad they did not want our business. They seem to just want you you pick them with being informed or looking to see what it really going to take. Found out unit is out of code and was going to need serious attention. Glad we did not go with this company.

Nisha M.

Shady business practices and red flags from the start. Had someone come out for an estimate to run a gas line. I already have gas in my home just wanted a line run for my stove. We have a crawl space with access. Tech didnt even go in the crawl space. Told me he would have to run a line from the meter outside even though gas is already in the crawl space. Then said he wasn't able to provide an estimate at the inspection and I was contacted over 24hrs later with an estimate for the work. The quote was seriously one line email stating a price well outside my research of cost. I requested an itemized quote and received an insulting reply from the owner stating I wouldn't understand because his price was so fair. At this point even if it was a fair price this disabled army vet will be taking her business elsewhere.

Teresa R.

RUN! Nope won't use them again. I have a 4 year train system, they came out in August filled it with 2 pounds coolent said there was a leak, $700 bill. Came out in June said it was low again, didn't recall adding coolent before. Told me several things needed replaced along with both my capacitors and it would be a $1200 bill.... ithey were charging me $152 for a pound of R410A coolent you can buy for about $12 per pound. Called my brother who does HVAC out of the area he says ""sis your getting screwed"" .... I send the guy packing and call another company out who checks the system & says it's perfectly fine. Totally Dishonest
Written by Teresa Reents