A.O. Reed & Co.

Richard T.

What a breath of fresh air. Service, information and quality products. I have been going to A.O. Reed for years. Tami is the best! She has always been very helpful and informative.

Careful when you price compare! I found what I thought was an identical product for less at a Big Box hardware store. Turns out it was cheaper for a reason. Products may have the same name but be of different quality. Big box stores sell the cheap consumer grade plumbing products which cannot compare to the commercial grade products you will always find at A.O. Reed.

Whether you do it yourself or hire someone what is your time worth or the labor cost when you install an inferior product.

S C.

Would not recommend this place. If they been in this business since 1918 why there is no team work - salesman works for Commision only and most important there is no manager skill. All they said ""Sorry""!!!!!!!!!!!!! I
PERSONALLY stop by the store - ordered and paid for the shower pan. Also told that salesman 2 times - ""My handy man will come to pick up this shower pan for me and gave him my handy man phone no"". A. O. Reed & Co salesman told me - ""No problem at all and shower pan will be here tomorrow from their warehouse for sure and someone will call your handyman once shower pan arrive to the store and he can come to pick it up. Next day, My handy man Did NOT receive any phone call from A. O Reed & Co for pick up this shower pan.(yesterday).

This morning I stop by A. O. Reed & Co to pick up this shower pan after I called the A. O. Reed & Co salesman around 8:20am and found out that shower pan was in the store yesterday and I asked the my salesman - ""Why no one call my handyman yesterday"", he told me ""I am off yesterday, I did put sign to call you once shower pan in the store and NO ONE call you and the sign still on theA. O. Reed & Co board now"" I asked my salesman - "" Do you guys work for Commision"" ? He told me "" Yes"". The main reason was "" IF your salesman off, and no one will call you.""

Went to talk to the manager for my concern - all he said "" Sorry"",,,,

Without shower pan - my home improvement project have to postpone till next week. My handyman is not only work on 1 project on hand.

A. O Reed & Co my salesman told me their store is the only one have the best quality stuff in San Diego since 1918. if compare other stores - I do believe, you pay what you got, but not customer service was really really BAD

Once again A. O. Reed & Co service style is NOT the best one. Please keep up the speed, we are 21 century now.

Hope you can find this review helpful!!!

Jack H.

Simply the best in San Diego!
These guys know it all.
As a do-it-yourselfer, when it comes to plumbing I usually have to go back and forth to Home Depot 3 to 5 times to figure out what parts I need.
Now I just take a picture, or bring in the part I'm replacing to AO Reed and they hook me up. One trip!
Waaaaay more knowledgeable than HD or Lowes guys and their prices are fair.
I've even started going there for faucets and toilets. HD may be a little cheaper but you never know that what you are buying will work properly if at all. Which means keeping the water turned off until you go back to the store to try again.
These guys have seen it all (seem like retired plumbers) and will shoot you straight.
They even give the occasional discount without me even asking.
Love this place!!!

Michael B.

Great service from the old guy Dave.At least he knew what we were looking for and sold it to us....an aerator that worked properly.It was a Moen.

Team S.

Tammy @AO Reed has been helping us for years.

We're doing a bathroom remodel now, had questions and needed parts. Tammy took care of us. She answered every question we had and made recommendations for things we didn't consider. She took us through the catalog to find all the matching faucet and fixture sets and printed out the specs for tubs we were comparing. Really made it easy.

AO has the parts or finds them quickly, they make for a great home resource.

Wayne D.

I've been coming to A. O. Reed's for plumbing advice, repairs and replacements for more than 30 years. They have the best quality products, a great selection and at a fair price. The service is the best in San Diego. Whether your a DIY homeowner like me, a professional, or just shopping, stop by and see for your self. Dave, Stan and the rest of the staff will treat you well.

Nikita J.

Very very lazy sales clerk who didn't bother to get out of his chair and kept on texting on his phone. He was sitting in the back when we walked in and didn't bother with any acknowledgement. It's a pretty small showroom so I know he saw us walking around. We finally walked up to his desk and he had his head down buried in his phone....until we were literally up against his desk and he showed very little interested in answering our questions. Wouldn't go back again. Service sucks!

Sandy D.

I've always felt so comfortable going into A.O Reed as a young women and knowing I wasn't going to get scammed. They have always been so helpful and only sold me what I needed and not anymore! Tim and Stan especially have always been helpful and nice. I would highly recommend going and seeing these guys.

Steve P.

They definitely are consistently getting bad review for customer service. They two old farts in there, Tim and whoever, really could not care less whether they helped you or not. Had to replace the cartridges in a bathroom faucet that I bought there, and took in the printed warranty from the manufacturer. Acted like I was trying to rob them blind. Very inattentive. Would gladly go out of my way to get plumbing parts to avoid these cheapo creepy old relics. Very disappointing service.

Rich D.

Bottom line...This company needs a huge lesson in customer service. I came in to get a trim kit and I was told I could only get a certain style kit becuase of the cartridge I have. I was charged $80.00 for the kit that had a plastic knob. I asked if they had a knob that matched the kit instead of the plastic. They then offered me a hande for an additional $24.00. I made three trips back and forth becuase from what I described to the older clerk wasn't matching what I was sold. Finally my wife found the exact trim kit we wanted made by the same manufactor of the cartridge with the matching handle for $47.00 on line. I presented this information to the clerk and with a pissed off attitude I was refunded my money. Trust me, if anybody makes you feel like putting your fist to a wall it's AO Reed. Don't ever go there! look online first and save yourself the trouble.