A Good Plumber

Alan H.

This business thinks you're stupid and expects that you will overpay for everything.

I am surprised by their 1) lack of knowledge, 2) unreasonable prices that call into question their business practices, and 3) the unpleasant customer service.

1) Lack of knowledge: I had an issue with my shower and the tech was not able to confidently diagnose it. I later found out it was a simple matter of replacing an easy to access part. A Good Plumber suggested replacing the entire shower body which would require breaking tile, a job well into the thousands when this job is more like $800.

2) Questionable business practices: The flapper on my otherwise functioning toilet needed replacement (a common item that needs regular replacement) and they took this as an opportunity to sell me a new toilet. A flapper is about $15 and takes 7 minutes. That's like an auto repair shop telling you to buy a new car because your wipers are getting old.

3) Unpleasant customer service: The person I called for a follow up became hostile when I asked for a ballpark figure for how much it generally costs to remedy my shower issue - very unprofessional.

There are great plumbers out there that charge a fair price, this is not one of them.

Deb M.

Pros - Very nice people. Clearly skilled. No complaints about the work that was done in my home except for the price and the sales pressure.

Cons - The mark up is beyond what I think of as a trustworthy business. He charged me $200 for a part that is $30 retail that took 1 minute to install. I don't know the mark up in the cost for the other part.

His quote for a new thermostat was the same price as my entire boiler service and thermostat from another master plumber.

I also was given some fear messaging about my boiler and that felt like a pressure technique that doesn't lead me to trust.

Daniel G.

I landed on this provider on Next Door where at this time they have 17 ""hearts"", which I now know is not the same as a star rating.

The service technician, Maurizo, was on time and courteous and professional. However the quote of $1200 to replace one radiator shutoff valve and 4 to 6 fittings to connect the inlet and outlet to the inbound and return pipes was unreasonable. This radiator was on the top floor, which makes me question why the plumber thought he needed to drain the entire system. Which he claimed would take 3 hours. And which takes 15 minutes, unless you are on... Mars? Yes, filling it does take longer. 30 minutes. Except on Mars. There it takes only 7 minutes.

Even with one master plumber at $200/hr (high end for simple piping work) and an assistant at $50/hr, to justify $1200 they would have to spend almost 4.5 hours on a job that should take a less experienced crew 2 hours at most. I know because I replaced the shut-off valve alone, on the radiator just downstairs, on the same hot water circuit, in 2 hours. I am not a plumber, I am a Russian history major. 7 years later it remains rock solid. (I'm also an astronaut so I have a couple tricks..)

The woman I spoke to on the phone was friendly and professional, and most importantly, calmed me down enough to change my review from a 1-star to a 2-star. I'd like to give them a 3-star review, but don't see how I can knowing how overpriced their estimate was.

I leave you with the following verbatim quote from the office manager/dispatcher - "" we are not overpriced... just too expensive for you"".

'Nuff said.

If you want a premium, ultra-luxe, upscale, slow and relaxed radiator repair - this is your shop.

I will update this review with the exact price and the name of the provider that we eventually choose to complete the job.

Edited: typos.

Rose N.

I used them once before they were expensive but I was satisfied . So with that said I used them again . I was quoted $2400.-$3500.00 for the job in total.I was charged a total of $5300.00. I was charged $1038.00 to remove a piece of bedroom ceiling that measured 45x70 inches not feet . Because there was a piece of sheet metal.Trust me stay away highway robbery . My phone #917-217-5513 if you would like a copy of my bill

Rose Nola

Carol H.

This company is a rip off. They wanted to charge me almost a thousand dollars to fix a leaky pipe.

Hope S.

I loved that Maurisio showed up on time and wore a mask and shoe covers. What I did not love was that they quoted me 3 times the amount the job should have cost.
I had a very small leak in the cold water side of my tub faucet and the diverter was faulty. ok, change the stems, washers and seats for all three handles. That was the work suggested but by the plumber and I was quoted over $600 for that repair, plus a $99 service call fee.
What a way to take advantage of a ""dumb"" female client!!
I paid the service call fee and said no thank you to that ridiculously high inflated bologna price.
I paid the service fee plus tax and called an honest plumber to complete the repair.

Zach B.

$200 to make an estimate. I was taken aback on the phone when the receptionist said $99 but apparently I misunderstood and it was $199.

Also guy doing the estimate was making a lot of jokes.

Went with another company obviously.

Sean H.

Unfortunately, I cannot recommend this plumbing service. They repeatedly attempted to grossly overcharges me-- $1,300 for what should have ben a $10 part + labor.

In the end, I had to pay the nonrefundable $99 fee, and sent the plumber packing. I got the part myself from Home Depot and fixed the problem in 10 mins.

I called for a very routine issue regarding a leak from the dishwasher hose where it connects to kitchen sink drain. The obvious fixes were:
1. Replace the gasket ($5 part)
2. Replace the drain hose ($10 part)

The plumber instead offered only to rebuild the entire drain assembly for the cost $1,300. Eventually we settled on a simpler fix for $300, which was still way overpriced, but at least would fix the issue.

He took apart the entire drain assembly, and then went back on his quote, and again told his only option was to charge me $1,300 to rebuild the entire assembly. He said the $5 gasket was ""hard to find"" and didn't want to spend the time looking around for the part.

After much haggling, where he was very rude and condescending, I asked him to put the sink back together and kindly leave. It cost me $100, and he fixed nothing.

I went to Home Depot, bought the part for $10 and fixed it myself. DO NOT CALL THIS COMPANY!

Gary P.

be careful not to use this plumber , he had gave me an estimate #18564531 for the amount $1,854.14 , he was to change all parts on the heater without testing any , he was at my place for 30 minutes and charged me $600 deposit out of the balance than when i told him that another licensed plumber came an hour later and it was a gas valve that needs to be replaced and the part cost is $199.00 and labor is $125 than he would refund me $145.99 to i still paid the plumber that did not do any work could not even identify the problem he got paid $$454.01 , i just want all to know and beware of this plumber, well over charges and does not identify the problem just replacing all parts that actully do not need to replaced

Nelson F.

had 3 pipes replaced that were leaking in the basement, it's refreshing to call a plumber and actually reach a human being. It's also refreshing when you are given an appointment, they actually show up on time.

Mauricio was excellent, good attention to detail. Strict covid measures were in place. He was always masked and gloved and put on booties before entering our home