A.B. May Heating, A/C, Plumbing & Electrical

Byron H.

Huge waste of money. I pay them almost $65 a month for a ""Gold"" membership and everytime I need something serviced it takes a week to get someone out to my house, unless it's dire emergency. There's no preferential treatment for their ""Gold"" members. Once someone does get to my house they charge their members another $60 service fee and mark up any parts you need by 1000%, yes I said 1000%. The 2 free services they offer in the spring and fall to service your air conditioner and furnice isn't worth the $780 I pay a year. I'm better off hiring someone when I need them. Needless to say I'll be cancelling my membership today.

Katherine W.

We received a home warranty through AB May when we purchased our house. Go figure a few days after purchasing our home the furnace stops working. AB May had a technician out with in an hour of me calling them. Even though it couldn't be fixed the same day (needed to order a part) the technician was very nice and informative. We found out that the gas line wasn't up to code but he told us that he would fix it for a discounted price when he replaced the fan. We also decided to upgrade our home warranty to their gold package so that moving forward any service we need from them will only be a $60 charge! Doesn't get much better than that! I highly recommend them!

Vbh M.

We had a service call for a plumbing leak and the leak reappeared couple of days after it was fixed. We had another service call for a humidifier installation and the RH has not improved more than 30 percent monitored over a period of 3 weeks. I called back not knowing the services are only warranted for 30 days and was told I have to pay $75 each for them to come back and check the humidifier installation and the plumbing leak. To check their own work. Very disappointed. Will not use them again.

PS: I requested an automatic model for the humidifier installed but the tech made a decision not to install per instructions. Chose not to install the sensor and notified us at the end of work.

Craig L.

At 7:30 this morning I called needing help with my furnace. A little over two hours later, A B May was on my door eager to help. Jerrell, the service technician, did an outstanding job. He was courteous, efficient and professional. In addition to fixing my problem, he went above and beyond by showing me things that nobody had ever showed me on how my furnace operates. I am sure he saved me time and expense down the road.

I have been a client for over 3 years. They have been to my house numerous time, fixing everything from my microwave to my dishwasher to my furnace. Each time, I have been absolutely amazed at how courteous, efficient and cost effective they are. I highly recommend A B May.

Lisa G.

Or less than 1 star.
Called AB May today to ask a question about efficiency of putting our two $10K Trane Heat Pumps on EM Heat as another company had suggested to a friend for her own house. AB May offered to send a technician out to answer my question for a fee. $20,000 spent with them, and this is their customer service to a simple question. I think not. Too many other fabulous less expensive companies to choose from, who I am sure would be glad to reach out to me by phone and discuss the options of use on HVAC efficiency.

Also, when we moved to town, we were told that AB May is the most expensive company and not to use them due to that.

Very unimpressed, would never recommend, nor will ever purchase from them again.

Carla P.

Be careful with what you sign with them. I had the basic paid for 1 year, one of their reps convinced me, after trying really hard, he told me that, if I didn't like it after, that I could go back to what I had already paid for the year, and giving me all these wonders about the company to sign for the upgraded version, so I did. I do not have time to read a 100 page contract (my fault), but now that I just want to go back to the basic I am being told that I can't, and have to lose what I already had paid.

I trusted the company, and now I am losing what I already had. But anyways, I asked them to come fix my AC unit, looked at it, he couldn't fix it, so they called another guy, couldn't fix it either, they had to call the expert (but he is SOOOO experienced, that he gets an awesome schedule, 8-5 Monday to Friday (guess what I have the same schedule), and I travel for a living, so I am only in town on the weekends, one of the other wonders of this company right? Well, got tired of this company, called an independent guy, he fixed it within 20 minutes!!! and did not charge me as much as these guys do.

Anyways, hate them, hate the customer service, thanks for nothing AB may.

Johnn B.

I was a returning customer who previously had work on my HVAC and had used ABMAY for my Spring/Fall maintenance checks and repairs.
Today I called for labor only to replace a hot water tank I had purchased the night before when my old tank finally kicked. The new tank was $450.00 and all I needed was 1 to 1-1/2 hours of labor to install.
I was quoted $585.00, For Labor Only ! ! ! What A Rip Off ! ! !
Doubt if I will ever call them again ! ! !

Julie C.

Our basement had flooded and my husband was out of town. I relied on an experts opinion as to what the issue would be. My brother in law is in the industry but I was not able to get him out to our house the same day. I called A B May. They showed up and went downstairs to our basement to diagnose the issue. They lifted the cover of our sump pump (which was filled to the rim with water) and quickly told me, ""It's broken and no longer working. You will need a new one"" Not once did they touch anything to try to fix an issue or evaluate the problem.

I trusted this was the issue since they were professionals. I paid them the service fee and they emailed me a detailed quote to fix and replace the sump pump. The quote was $1,789. It felt expensive to me. Again, my husband was out of town and I was not knowledgeable about sump pumps. Fortunately, my brother in law called and was able to come out and look at the sump pump. I wanted another opinion before I dropped $1700 in 24 hours! He simply walked into the house, to the sump pump, placed his hand down into it and surprise it was working fine. Turned out it had been clogged and just needed to be cleaned. My basement stopped flooding immediately and no sump pump was broken. No money needed to be spent. FIRST of all I am extremely upset with A B May and I will NEVER use or recommend them to anyone. It was clear they wanted to just ""sell"". What a horrible company and AB May should be ashamed that they have their employees doing this.

DO NOT use A B May for home repair. You will never know if it is an issue that can be fixed easily (like in my case) or a true issue.

Jo Ellen Z.

I was once a good customer of this company and have spent thousands of dollars with them but will not use them again. Several years ago I had them go to a rental house we own to do a check of the air conditioner unit before the summer season. I was advised at that time that it had too much coolant and some was removed. Several weeks later, the unit was not working properly and making noise so I called AB May out again to look at it. The tech said it was low on coolant and added it at a high cost (I might add). I have called the company many times and was always told they would look into it and get back to me. They have never done anything but give me the run around. No satisfaction at all. I would not use this company again for anything ever.

Justin M.

The servicemen were great, but the front office is Terrible. After we bought our house we had the dishwasher fixed 4 times. Taking off work, washing dishes by hand for months, and it cost us $150. After each part failed, we kept hearing ""this time it will work"". Wrong! After the 4th attempt they finally decided to give us a $263 credit. So the 4 fixes, disruption of our schedule, and washing by hand for months is worth $113. What a joke! I will never use A B May again and discourage the use of their ""services"" to everyone I know.