A & B Malibu Plumbing, Heating & Electrical

Ravi S.

I just filed my complaint with city. These people must be mafia or something like it. They took my money and the city fees for a septic inspection, report and renewal. Then they refused to submit the report until I paid them more money, claiming it was the city but I contacted the city and it was no such thing. The took almost $1,000 from me and never submitted the report triggering fines from the city. They should lose their license !

Lovedabu B.

They are actually and -5 star. I have them come out to fix a gas leak in my dryer, well at the end of the day the Gas company had to come out becasue it stilled smelled like gas. Apparently their guy put in an incorrect connection. We could have blown up. Another plumber in Malibu, you will be wasting your money, and besides they have not supported this community when asked (little league baseball, soccer etc..)

Allbriton R.

i went in to buy a couple of cleaning supplies and the manager accused me of shoplifting. that's a first.

Abby K.

This is the dirtiest place I have ever visited. Plus, the staff members are so unprofessional. My boyfriend called for a service and not only did they promise a window of 10am-12pm they never showed up or called. My boyfriend and I were in the neighborhood and wanted to check out the place. EWWWW so freaking dirty and I waited to see a cashier for like almost ten minutes. This place is gross and unprofessional. They have too many things in such a small place. They sell things that have nothing to do with hardware like it's a convenience and hardware store. I so wanted to find out if they sold coronas too bc they sell everything except professionalism and a duster or air freshener. They are the most unreliable comp in Malibu maybe the world. the manager was so awful and rude leaving my boyfriend and I standing at check out forever...so not cool and he yelled at one of the technicians in plain view. What an awful person.

Don't use their service! Rude, unreliable, unorganized and dirty. The manager is fucking rude. Maybe Ace hardware needs to look for someone else to manage their store. We will never recommend them and have warned our friends about this awful place.

Michael A.

So, all time worst customer service is only the beginning. By the time we found what they said they didn't have they said they didn't know how much to charge. We had to wait for the boss to get back from McDonalds I guess. Turns out he wanted to negotiate and once we agreed on a price he tried to charge almost double on my card. He knows he's one of the only places around and is kinda a jerk about it. After I mentioned writing a review because he lied he actually cancelled the transaction and said he wouldn't sell to us. I'll go ahead and drive to Home Depot, I usually prefer to support small business but this guy doesn't get any of my money, ever.
PS, good luck navigating around his mess of a store.

Ashley M.

Luckily, I didn't read the reviews prior to using A&B, otherwise, I probably wouldn't have used them. However, glad I did as my experience was very different from the others I read, albeit much smaller. Needed a drain unclogged/snaked, and these guys were able to come sooner than the other plumbing co's I called. I live close, so maybe that was a factor? Regardless, price was very reasonable and they were pretty much on time.

Priscilla B.

These people are complete scam artist. I had them come out to pump my septic system. They did this and then told me I had other problems with my tank that had to be repaired. They told me I needed a filter so I had it put on. Then they decided my pipe coming into the the tank was broken. I had not had a problem with it working before. I was going to have it repaired to but it just kept on going. More and more was added until I said not to $75. dollars for one guy and $60. for the second guy to dig more than had already been dug. I finally said no. My daughter and her friend ended up going to the do it center and buying what was needed and finishing up what they had started. Then they charged my credit card without my permission $1300 more dollars. I had already pd for the pumping and the filter. This was for the work that was supposed to be done but was not. The work that was actually done by my daughter and friend. I reversed the charges on my card and now they are taking me to small claims court. Stay away from these people.

Navnav M.

Home owner BE AWARE!!!

Wrong company to works with !

Not dependable .

Made appointment to come out to fix my water heater .... Got call next morning got quote for $75 service call 10 min later manager called and said no $150 or we won't come .

LIERS and not trust worthy .

Hire at your own risk .

Danielle D.

Decent. Expensive, but decent.

It was $75 per hour for one plumber plus materials or parts.

I only needed a minor repair to one toilet (still, one I couldn't do by myself) and ended up paying the full $75 for less than a half hour of work.

I know that I was overcharged for a full set of new tank equipment when I only needed one part. But, I'll take that over rusty water all over my floor.

The plumber was professional. And my appointment was actually moved up an hour earlier so I was happy with the scheduling.

Brent W.

Just used A&B pumping services for my septic tank annual clean-out service. They were very professional, timely, courteous and provided great service. Their pumping truck was new and provides a digital reading of gallons pumped. They made sure everything was kept clean and properly addressed. I have lived in the Malibu area for over 25 years and know the importance of taking care of your septic system. A&B pumping services are very competitive and well worth checking out. I plan on using them again next year and highly recommend you consider them.