A & A Plumbing

Sally L.

I had poor service from A&A Plumbing, twice, not just once. My shower drain was stuck. My husband tried to snake it with our 25' snake, but wasn't able to clear the clog. So I called A&A Plumbing, who I had never used and will never use again.

The 1st visit wasn't so bad, but it didn't fix the problem. Jaime was the plumber who came out. Shortly after getting here, he discovered his snake was broken. So he called his co-worker who brought another snake. He snaked it only 15' down. But since my husband had already snaked it 25', the 15' didn't do much good. Jaime left after 2.5 hours (it was so long because he had to wait for his co-worker to get here), and I sanitized the bathroom after he left. Within 2 months, the drain clogged back up.

They have a 1 year guarantee on service, so I called A&A Plumbing to get someone else out here to work on it. I asked the receptionist for a plumber with more experience since I've already had Jaime out but he didn't fix the problem. So she sent someone named Larry. Larry is the main reason my opinion of A&A Plumbing went down the drain (so to speak). Upon arrival at my doorstep, Larry rolled his eyes at me and said, ""I don't know why you had to request me specifically."" He was already unhappy to be here, even before we met. He then proceeded to display his innate arrogance and ignorance, saying things like ""Do you know how plumbing works? No, I didn't think so."" He tried to convince me that the clog in the drain was beyond the house, in the lateral sewer line to the street. When I asked him why my other bathroom's drain wasn't stuck, even though it was down stream from my stuck drain, he said ""You were lucky"". He was using sarcasm to cover up his inability to be logical. He was ready to give up, but I stood over him and told him to snake it all the way that his snake could reach, which was 50'. So he proceeded to, and then, lo and behold, he reached the clog! But then he let the clog gunk go down the drain without pulling it out (boo hoo). Then he left. So after withstanding much arrogance, I was left with a temporarily unstuck drain and another bathroom to sanitize. I'm getting faster at cleaning up the bathroom after A&A Plumbing leaves; the second time it only took me an hour to clean up.

My bathroom sink started to gurgle soon after Larry left. No doubt due to the gunk that Larry let go down the drain. I'm expecting my bathroom to become clogged within a year. But I will save myself the hour of sanitizing and the poor service, even if it's within the 1 year guarantee period, and NOT call A&A Plumbing again, for any of my needs.

Wait, I'm not done. When I scheduled the 1st appointment, no one showed up at the appointed hour. No one called, even after 2 hours of the appointed hour. So I called, twice, to see if someone was going to show up at all. The receptionist explained there was a delay at a earlier client's house. Eventually, Jaime showed very late. My time is flexible, so that wasn't a big deal, but they should've taken the initiative to call me to tell me about the delay, rather than have me call them. I got the feeling they had forgotten about me, and had I not called, they wouldn't have even shown up.

Kenny M.

Short summary - these is the most thorough, detail-oriented plumbers you'll find.

First used A&A pluming in 2015 when my house had a very tricky-to-solve plumbing issue. Two previous plumbers had bailed on helping me solve it, but the folks from A&A were super sharp and found a crafty way to get it resolved.

In 2016, I had another plumbing issue: a clog to my main line, but this required having the cleanout converted to a two-way cleanout to be able to properly snake the line. First, Mike came and found a way to temporarily fix the clog so our house was usable. Then, a few days later, Jaime came and started working on replacing the cleanout. It was a big job, but he worked through it quickly. He then came back 3-4 times with a powerful snake + camera and made sure the main line was completely clear, all the way to the house and to the street. They kept me very well updated throughout this process and I'm extremely happy with the results.

They ended up doing this job for less than they had initially quoted me, and everything is working great. My only wish was that I had asked for them to e-mail me a few clips of the camera footage of the drain, but I never heard back on that request.

Heidi T.

Our handyman recommended this company to us since it was beyond his scope of practice, and he knows Mike, the owner.
We needed a new water heater and when they went through their inspection for a quote, they noticed that several things were out of code. They brought everything up to code that the landlord wanted to complete and also went above and beyond. Larry, our tech (over the three-day span because of so much work), rerouted the dryer vent to the outdoors (where it should have been) instead of leaving it in the garage (why it was so moist and dryer lint flying everywhere when doing laundry). He even fixed a broken towel rack that he noticed in the same bathroom. Awesome service and we will definitely call them again if need be. HIGHLY recommend.

Mike S.

I'm very impressed with these guys. They fixed my water heater, were reliable, trustworthy, honest and knew their stuff. Thanks A&A- Purple plumbers!

Nigel J.

I cannot recommend these guys highly enough, I have used them three times and every time has been a great success. They installed an elaborate Japanese style toilet/bidet, also a standard toilet and took care of a minor plumbing issue. The first two were quite tricky as I live in an old Eichler and Mike did an excellent job. The last was an urgent fix needed to install at dish washer. They came over and fixed it within an hour of my call to them.

I would never use anyone else.

Susan S.

I called A&A Plumbing at 8:05 am this morning and requested a late afternoon service call to repair our toilet. Mike told me someone would be at my house at 3:30. I pulled into my driveway at 3:25 to find them waiting for me. The toilet was quickly fixed by a friendly serviceman at a very fair rate. Couldn't be more pleased and will never use any other plumbing service but this one.

Christine S.

I had used A & A Plumbing before when my heater wasn't working in December. They were one of the only people who could help because of the type of system we have and everything went smoothly with that interaction.

Fast forward to now, when my air conditioner needs attention and I decide to call them again since everything went so well last time. On Tuesday I called in the morning and left a voicemail because no one answered. I called later in the afternoon and still no one picked up. I called Wednesday and still no one answered the phone. On Thursday, the phone was finally answered but I was told only the owner of the business works on air conditioners and he is booked out for the week. Before she could quickly disconnect me, I informed her that it wasn't an emergency and I wouldn't mind scheduling for whenever he could come out. She politely took down my information and proceeded to tell me there was a problem with their computers and would call me back to schedule the service. Now whether that was a lie or not, I sit here +24 hours later with no phone call.

I'm taking my business elsewhere; I'm tired of playing phone tag with a company who clearly doesn't want my money or repeat business.

Update: I received a call and apology for forgetting to call me back at the end of the week. I've got work scheduled for next week so I'll update my review after this and I've updated my current star review from 1 to 3 stars because they did eventually call back and were very apologetic.

Update 2: I believe he showed up either right on time or a little early for our appointment which was great. He had a little trouble finding where the condensation should be draining to but ultimately was very thorough in checking all possiblities and we both think he was able to flush any clog there might have been forcing the condensation out of the secondary pipe over our front door. Even though it had been hard to get our call in, I'd probably call this company again because both times the problems were fixed promptly and professionally.

Juan S.

Pricing feels messy and arbitrary.

I had a problem with my garbage disposal which just didn't work at all and made no sound so I called these guys for help.

When I called on the phone the lady said that there was an $80 fee just for the visit which seemed a little expensive to me. She also told me that the $80 would be taken from the total cost of the repair... so it was probably not so bad. I figured if the fix was very simple the cost would probably be less than $80 and that's all.

Now the guy who came by to fix my problem was very knowledgeable and a nice guy overall. There was a rubber band stuck in the garbage disposal device that he was able to remove easily and then with the push of a button reset the device. He even showed me how to do this myself in the future because it was indeed very simple.

So I asked if it was covered by the $80 and he said it was going to be $100.

I explained that I was asking because they told me that the $80 we're taken from the cost of the repair and at that point I wasn't very sure about what the actual cost of the repair was and how those $80 fit in.

And here's the funny thing. The guy tells me that basically they charge $140 for pretty much any fix but in my case since it was ver simple it was only going to be $110 (he had said $100 minutes ago).

So basically he had just raised my bill by $10 with no apparent reason.

So I just shut my mouth before he raised another $10 and sent him off.

Helen J.

Superb Service. They fix my AC quick without overpricing me. I tried there competitor years ago and i will never go back. I'll refer they guys to my friends, highly recommended.

Sanjay G.

These guys are very unprofessional. They did not shown on their appointment and when i called back the lady told that my boss is busy and we may need to reschedule the appointment for other day. On other day appointment also no body showed up and no body picked up the phone.

Do not waste time to work with these unreliable guys.