A-1 Speedy Rooter and Plumbing

Young K.

In the middle of the night, I had an emergency leak and I couldn't find a plumbing company. Fortunately A-1 Speedy Rooter and Plumbing answered my call and came out to fix the leak. A-1 Speedy Rooter and Plumbing is the best plumbing company I've ever used. Karen provided excellent customer service and Bernie, the technician was awesome with proving efficient and quick service. Prices were extremely reasonable and affordable and level of service was top notch. I would highly recommend them to all.

Aaron P.

A1 Speedy Rooter is the most helpful and professional company I have had the pleasure of working with in a long time. My water heater was not functioning properly and I really didn't want to get oversold like I have been in the past. The technician was very honest and explained that it would be a process of elimination. Best case scenario, I would just have to replace my pilot but emphasized it wouldn't be a guarantee fix. Worst case scenario, I would need to get a new water heater. Unfortunately I did have to get a new water heater but now I have perfect hot water. This company's prices are very fair and I can tell they aren't trying to get one over on you. I would definitely use their services again and would highly recommend them to anyone. I love supporting small businesses and this is a great one!

Paul C.

The management here, particularly Karen Suh, and some of their plumbers, are rude and unprofessional. They try to come up with reasons for over-billing you and do not care about helping customers or getting the work done correctly. Stay away.

Shota O.

I am adding a review on here after reading the response the business owner left on my fiancé's review. I thought her review summed up our experience pretty well and I am disappointed to see the response. The response (from the owner, mind you) discloses personal information of ours and most of all - shows no signs of remorse for the bad experience we felt we received. Regardless of the size of business Yelp should be a place where customers can write how they feel without getting bashed. Overall seems like this business can work on receiving and interpreting reviews more constructively.

As for the repair, I do appreciate the hard work that the team put in. The crew was mostly friendly and they came in the past several days to complete a huge project. Kudos to them.

From my experience I noticed a couple of things that could be improved. In general it is about attention to detail. First, the crew did not vacuum very thoroughly after the first day. Our bedroom carpet and furniture is covered in wood chips. Second, while I understand that the HOA has hired a different contractor to cover the walls, it is important to point out that the last contractor had put temporary coverings on all the holes of our unit. I think it would've been a pretty trivial task to perform the repairs and at least put the coverings back where they were. Especially for holes that connect directly to the outside. This left our living room and kitchen exposed to the outdoors so I had to cover them myself after the repairs were done. Wearing booties, while we had not asked, would have been nice as extra brownie points. But all in all these complaints are not major given this was a huge project spanning 5 days.

I think for the repair I would've given these guys a 3 star, but factoring in the owners handling of the other review I will be giving a 1 star. I will not be using their services moving forward.

Yurie H.

I don't know where to start but this plumbing team just sucks.
They were hired to do the repipe in our condo this week.
For the first few days they came in at 10 Am when they said they will come at 8AM. During the repair they would leave a mess after making bigger holes in the walls and not covering the walls that lead right to the outside. They never told us when the water would be turned off and when.
In addition they never wore shoe covers when entering our unit. We have cats and we asked them to cover the holes with temporary plastic but they said they would charge us $150 for that job. The repipe looks okay for now but very unpleased with their working habits.

Jane M.

We had an amazing experience with A-1! We were desperate on a weekend, and they were able to send someone out within 2 hours. The office staff was knowledgable and gave us clear estimates over the phone. When Bernie showed up, he was courteous and professional. He explained the problem and did not try to upsell us. Our experience with A-1 was so great that it almost makes me want to have plumbing issues in the future (well, not really! But I am glad I know who to call if I do.)

Jimmy C.

This is an updated review from my previous one years ago. A-1 Speedy Rooter and Plumbing has done it again. I've used them for well over a decade now on many jobs because they are really good at what they do and very professional.

In the past, they have worked on my house, as I had issues with my water heater, kitchen sink, toilets, etc. You name it, they have fixed it and replaced it.

The other day, I needed them again due to a gas leak at my office. I called A-1, and within an hour their worker Bernie came out. This was important as this was my office and I needed to be open. Bernie came and trouble shot the issue, and told me that he can come back tomorrow because it was late, getting dark, and to get all the parts. Shortly after, I was given a quote, and Bernie was at my office first thing, next morning. It took him a couple of hours to replace (not repair) the gas line, reroute it so it didn't go underground like it did previously (I spoke with the Gas Company guy and he told me that a lot of companies will continue to go underground so they can charge more, and that the gas pipe will need to be replaced sooner). I didn't tell this to Bernie but he basically told me since I have a raised foundation, it would be better to reroute it above ground, as it'll last longer and cheaper. Who tells you that? I was impressed.

Just like all the other jobs that were done by A-1, everything looked great. When I called the Gas company to come back out to turn the gas back on, even the worker from the Gas company said that whoever I hired, did a great job. Hearing that from someone from the Gas company, I knew why I keep hiring A-1 Speedy Rooter when I need a plumber.

Btw, Bernie was very professional, honest, and knew excactly what he was doing.

Like I said, I have used A-1 for well over a decade now and they always do a great job. I cannot recommend them enough. Great work, service, and pricing.

T K.

We just opened our business and due to the building having been closed for several years, the plumbing became clogged. We called A1 late at night and we was tended to right away. The very next morning, Bernie came out to our business and quickly assessed and solved the issue. We were very impressed with the professionalism and speed of service. It saved us from closing the business temporarily or greatly inconveniencing our customers as we are a Jiu Jitsu gym and tutoring center and having in-service bathroom facilities is a critical part of the service we provide.

Kayla K.

I am not one to write negative reviews( I try to support small businesses). I dont know if they had a management change over the last handful of years but I can no longer recommend this place. They are rude and dishonest. I'd give them negative stars if I could.

Patrick L.

I like working with Local Services as they are based in Fullerton, and A1 were terrific. I called them to unclog a toilet, and were available. Very thankful as it is Christmas Eve. Were able to come out in a couple of hours and unclog my toilet quickly. Price was fair, and unlike other national chain plumbers, they didn't try to upsell me to $500 or more services.

Will call again if necessary.