A-1 Aid Plumbing

Andrew M.

Stay away from these guys. I wonder how they are in business still after such a pathetic service and response. If AHS assigns this contracting company then call AHS and ask them to change. I hope they close the business soon. I see it coming.

Kim M.

The technician arrived within the appointment window . Repaired my appliance showed me the issue and was very professional.

Shamaila A.

I wish I could give them 0 stars. There is a leaky valve service call open since the 23 of October and even after 6 weeks they haven't fixed it.
--They dont inform when their plumber who was supposed to fix the problem leaves the company
--they dont reschedule the appointment
--they cancel appointments last minute without notice
--the airl on the front desk refuses to answer any questions and bangs the phone down.

We have AHS warranty for the home, We started a service call for a leaky valve on 10/18/21 and again on 10/26/ 2021 service request number 79865298, 84897288. They assigned A-1 aid plumbing. Plumber Sanchez came on Oct 23, took pictures and left. After 1 week of no information, we contacted AHS again They contacted A-1 plumbing and were told that the plumber is not working for that company. They assigned a new plumber to come out, and he came out on Nov 2, his name was Carlos, he took pictures and left. When I called AHS after a few days of silence, they said the parts have been ordered. When I didn't hear from AHS again or plumbing company, I called AHS again and In the meantime an appointment was set up for Friday 19th November for 3-5 pm. After waiting almost till 5 pm, I got informed that the appointment is cancelled. (no reason given). Then I called AHS again and they said A-1 aid plumbing they have set an appointment for Monday Nov 29 2021. Since I did not get any alert for the appointment time, I called A-1 aid plumbing on the number through google and It says that number is changed and there is no new number,
I called AHS and they said they can't reach A1 aid plumbing.

What kind of scam is this? Take the money, change phone number and make a run for it!!! Are we we still a 1st world nation?

P A.

A-1 Plumbing is an enigma. They were assigned to me by AHS warranty, for a water heater problem in a rental property. A nice young man named Sanchez came out 3 days later, quickly diagnosed the issue, and said he will contact AHS for authorization to get it replaced. So, I tried calling A-1 to inquire as to the status for several days, since not having hot water is quite an inconvenience for the tenants - however, they never answer the call and the voicemail says it is full so can't leave a message. On the very last try, I did get through, but the lady who answered quickly hung up in the middle of me politely explaining why I was calling. So, I called AHS instead, and mentioned to the rep the issue of trying to get in contact with A-1. She says that they have no issues getting a hold of A-1 using the same number. Perhaps A-1 has a caller ID and only answers calls from AHS and home warranty companies because they're the only ones that gives them business? In any case, a disappointing experience with A-1 Plumbing, as well as AHS (who's taking 5+ days and counting for authorization vs 48 hours they had promised). Ultimately paid full cost out of pocket to get it replaced since tenants had been without hot water for week waiting for resolution.

Raj B.

AHS, our warrant company asked A-1 Aid Plumbing to fix the leaks - one in our shower, one in the faucet and also fix one broken faucet. A-1 Aid Plumbing sent Alex Sanchez who was very polite, very professional and finished everything to our satisfaction. So far so good. He said that we should call them if anything goes wrong with the work he has done and he will come back to take care of it. Since he had to get okay from warranty company as well order the new parts, it took him a few visits to get the work done right. He explained everything well and we thank him. We will hire A-1 Aid Plumbing if a plumbing job does come up. Alex is a good technician. Keep the good work.

Rachael A.

Would not even give this company 1-star. They were a pain to work with from the front desk receptionists who acted as if they were too busy to schedule an appointment to every worker that came to the house. They arrived in dirty coveralls covered in what smelled like feces. Walking through our home and entering the crawl space in a bedroom, left a mess, ruined the brand new air ducting under our house. Called us liars about the damage they caused in front of my young children. Did not do a thorough job had to come back multiple times because the company handling the restoration in the crawl space kept telling us the leak wasn't fixed even though the plumbers said it was. Absolute nightmare.

Rachel T.

Horrible, horrible, horrible - home warranty insurance sent them out for a plugged sink drain. After two no-shows, a technician showed up and told me it would cost $285 to remove the sink for access (they had not told me this beforehand). Then the technician told me A-1 Aid was not qualified to do the work. This is all over 10 days - waste of time. If your home warranty company assigns them, look elsewhere.

Jen D.

The only reason why I gave 1 star is because you have to. My home warranty company contracted A-1 Aid to fix a clogged drain. I had to wait two days for them to arrive and when they did, they told me he forgot to bring his snake. Then he proceeds to tell me he cannot get back to my house until Saturday, when today is Wednesday and we have been unable to use our shower, toilet, sink, or clothes washer since Monday. I have two little kids at home and this is completely UNACCEPTABLE their plumber does not have a snake! He also told me they will charge me and additional $185 to snake the drain. I relayed this information to my home warranty company and they said they are not to bill me for anything!

I HIGHLY RECOMMEND FINDING ANOTHER PLUMBER or use them at your own risk! But they will delay the job, then not fix a simple clog, and try to charge you double!

*update* Dollar plumbing came within the hour and fixed the clog within FIVE minutes!

198 4.

They are scam artists. Home owners warranty sent them out. The worker said that the issue was above his skill level and left after literally 2 minutes. They then reported to the warranty that they did the work. What a joke. Not sure why they pulled this when I have the whole thing on video.

To the company: you messed up lol. This one is gonna hurt your pocket.

Shawntea H.

These people suck. Don't use this company. They are unresponsive, rude and unreliable. They came out on Saturday to check my water heater. They told me that they needed to order a part. The part could not be ordered until Monday. They told me they would contact me on Monday to give an update. I received no update on Monday. I reached out to them and they stated they would come on Wednesday. They never showed up. At this point I was without hot water for a week and a half. When I called on Wednesday, after waiting a hour for them to show up. They told me the part never came in. Finally they advised me that the warrant company would only pay 50.00 for the water heater. Also, the interaction with the office staff was horrible, they seemed irritated when I would call for an update and would not work the get me another appointment. When I told Juan I was writing a negative Yelp review, he said that's fine!