A-1 Aid Plumbing

La Ron O.

Do whatever u want 2 do. He mumbled some additional negative comments to me which I wasn't able to clearly hear as he walked away. @ 10:36am I received a call from Andrea. I advised her that I would b placing a complaint w/ the BBB to report them and their disrespectful business practices as well as write a Yelp review sharing the horrible experience I had with them. Andrea said she wanted to give me some information. I asked what information she had to give me? She did not respond, she held the phone in silence. I told her this whole experience w/ A-1 Aid Plumbing & American Home Shield deplorable. I told her they are rude, inconsiderate & nasty. They have no customer service skills. Do not care for how the customer feels. She then say's she had good news for me. I asked her what good news could you possibly have for me? There was complete and dead silence, she replied with nothing. I hung up the call.

I'm now reconsidering keeping American Home Shield. If I do in fact decide to keep American Home Shield as my home warranty company, I will review Yelp to see what type of reviews whatever company they assign to me.

Beware of A-1 Aid Plumbing. You were warned.

Cool V H.

I'm in Awww reading these reviews about the identical problematic issues with this company. I like many others had them dispatched to me through my home warranty company (AHS) for a water heater repair.
When they called to schedule so quickly after I submitted my request to AHS I thought to myself OK they seem to be on it, boy was I so wrong.

They gave me an appt 5 days out, didn't show during the appt window, and no contact to say why. I call to find out what's up and I get a bunch of malarkey with attitude from the girl who answered telling me ""they don't call when they're going to be late unless it's 3hrs"" Yeah I know makes know sense right.
Luis shows up 45 minutes after the appt window and from the gate his attitude was disrespectful and unapologetic as my wasted time.
He never looked at it or diagnosed it he went strictly off of the paper from pg&e .
Then a debate ensued because he wanted to tell me what my warranty company would and wouldn't pay for, only to end up telling me he had to order the parts and it would take another 3 days plus I had to make another appt once they came in. He also offered a side deal of replacement.
I said ok to the repair, but I wasn't ok with anything that transpired that day especially when it pertains to this inner action.
Another argument erupted between he and I. It got so loud and heated that my grown son was on his way out the door to handle the situation for me because he heard the level of disrespect Luis was spewing at me. Finally he threw his hands up and told me to get someone else to fix it as he walked off. (And yes I have it on camera)
Sadly I had to discontinue my relationship with AHS because of this due to the fact they couldn't provide another company and was trying to bully me into using these people, and offered no resolve to my situation. After Luis left he lied to them and submitted a work order for authorization!!! I'm just like WOW after he declined the work and acted an ass you still had the nerves to fraudulently proceed?
Needless to say I was blessed to find another company that came out that same day and repaired my water heater the next day it just came out of my pocket.
If your looking for a plumber I'd advise you to look elsewhere because these people at this company need professional etiquette training and if your home warranty uses them make sure you tell them HELL NO!!

Wael H.

Very professional technician. I have a very nice experience working with this company.

Katherine P.

I had a clogged bathroom sink in an older home with older convoluted plumbing. I tried my usual plumber, but he wasn't able to clear the pipes. My home warranty company then referred me to A-1, and Sergio was able to clear the clog after a lot of effort and determination. They were prompt to respond with appointment times and worked hard to solve my plumbing issue.

Richard O.

They came out the first day barely glanced at the water heater then said they needed parts and left. Called them back after not hearing back from them for a week and they scheduled another appointment. When they showed up they had no clue they had ever been here before and barely glanced at the water heater again said they needed parts and left. Don't use these incompetent buffoons, not to insult incompetent buffoons.

Namod M.

Assigned by American Home Shield to fix my water heater. First time they came out they said a part is needed and then returned two weeks later. It was not fixed and they returned again and declared it can't be fixed. Said talk to home warranty company for a replacement. However, they were supposed to send a report before the home warranty would talk to me. For almost 2 months they were reminded by me and the home warranty to send the report but they never would. In the meantime I was out of a water heater. This is the most incompetent plumbing company that I have ever had to deal with. In fact I have never had this kind of experience with any repair contractor. I hope there is a way to NOT get them assigned by my home warranty for any future plumbing issue.

A D.

Like others I was sent this company by my home warranty company American Home Shield. The workmen who arrived were not professional and did not identify themselves properly. When I asked them if they were licensed plumbers they rudely responded that they were ""with the company"". Diagnosis of a defective water heater consisted of nothing more than the workman trying to light the pilot which I had already tried repeatedly before calling for service. Workman said he had to get a new part and someone would call to schedule. No documentation or anything was left.

Overall very poor attitude by the workmen.

When I called AHS to request another tech I was told that I would have to pay the call fee again. No thanks.

Some advice to others (this is my first experience with AHS). Check the rating of the business immediately after AHS assigns a contractor and if the ratings are poor, request another business before the visit to avoid paying a 2nd fee.

Darwin S.

Fidelity had them come to the house due to
Water leaking and but person didn't want to go to the crawl space to check it. And because of that he told fidelity it was outside of warranty.

Instead he offered to fix it on the side (outside of the company). He offered to access it by breaking through the stucco wall on the outside of the house rather then just replacing the leaking pipe in the crawl space.

So called farmers to see if it's covered on home owners insurance. They sent someone free of charge. They went to the crawl space and identified it was just a leaking pipe and that a plumber needed to fix it.

Called fidelity again and they send this company back. Again they did not look at it in the crawl space and just took my word for it. He left saying they would provide me with an estimate to fix. No estimate was provided.

Can't be trusted. Unreliable. Useless. I would not trust this company to do any work or estimate on your home. I don't think they know what they are doing.

Kinjal N.

Came in through my awful home warranty company just to install a faucet which I personally ordered through replacement parts through Grohe from and then changed their phone number. Just changed their phone number so when I called them back to make an appt to install which they had earlier promised,
I get a voicemail which says: the phone number you've been reached has been changed. New number unknown'
What a waste of time.

Dd S.

If I could I would give these guys 0 stars.
I could have gone by all the earlier bad reviews and avoided the service from them.
But I tried to give them a chance when my home warranty (ahs) provided an immediate appointment with them(that's one indication that these guys are already out of work current busy days).

These guys came to check my wobbling and leaking toilet from the wax seal.
They just flushed the toilet couple of times and outright rejected to change the wax seal saying that there is no water seen. There are clear marks under the toilet that it's happening over time. They just tightened the nuts to stop the wobbling which a kid could do that and left.
These people are liars and they look for ways how to reject the job to be done.

Also, note there is no way to contact them. All the phone numbers listed out there are all wrong.

Avoid them.