5pointplumbing

Steel O.

AHS send out 5star Plumbing. They were quick to respond and was out the following day.

The tech came out took pictures of underneath the sink and behind the washer. Went out and look at the clean out. After that he got the line and ""tried"" to clean out the line This is when he packed it up and mention we have cast iron pipes, not a normal grease back up could not use a bit and line wouldn't go.

The whole process from start to leaving the door with all the excuses of why it couldn't be done and not covered by warranty took 15 or so minutes. Yes that is right about 15 minutes.

Tom G.

Justin from 5PointPlumbing showed up to install a garbage disposal via my home warranty plan. However, the plug was behind the dishwasher. So, he told me he would charge $350 to move the dishwasher halfway out in order to reach the electrical outlet. What a joke! He then said that $350 was the ""going rate', which is a lie since I called other plumbers. He then said I could do it myself and then he would come back to install the garbage disposal. I did it in 15 minutes. It was simple to do, certainly not worth $350, maybe $75 for the time involved. I texted him that the dishwasher was pulled back and the outlet was now accessible. He then asked me to send him a pic to verify that the DW had been pulled back, which I did. Then he proceeded to ignore my texts for 3 hours and FINALLY said he would not come back out and that the call would have to be sent to another company. What a price gouging, unprofessional, unethical plumber. Do NOT call them!

Edward C.

I'm not going to lie, I've had this company come to my house several times through American Home Shield, and all those times, they addressed my issues promptly and effectively and professionally.

But this time was different. Had them come out to snake my mainline. They showed up on time, snaked it, and diagnosed what could be wrong. The plumber explained what would need to happen, and I told him I would get back to them on the extended work.

The line backed up again, and I requested them to come back out and snake it. The scheduler told me that the line would continue to back up until the line was properly repaired. Fair enough. I requested an estimate on the work, and the scheduler said he would speak with the plumber and get back to me.

4 days go by, no response.

I called back, and the scheduler stated he would speak to the plumber and get back to me.

Another 4 days go by, still no response.

I called back, but no one answered. Did they just ghost me!? No way! So I called back a couple of hours later. Still no answer.

A couple of minutes later, I received a call from the scheduler asking me what services I needed. I explained my ordeal to that point and mind you again, I spoke to the same scheduler every time. He then remembered and said the plumber didn't want to do it.

What!? He didn't want to do it?! I couldn't believe my ears! Ok, fair enough, the plumber was an older gentleman, I get it. It seems to be a pretty big job. But there's no one else in the company that wants to get paid!?

The worst part is how unprofessional it is to not call back and inform your customer of your decision to not accept the work? Now, I've been sitting on these issues for a week when I could have contacted a company willing to do the work during that time.

Extremely unprofessional. Your customers deserve respect, especially when your customers respect you.

Pat S.

I was assigned this company by my home Warranty company which as we all know are not the highest quality contractors.

Steve B.

If you value your money and home property you will not use this company. From one homeowner to another you'll be wise to stay away from this company because all they want to do is take your money and not do a thing to fix the problem

Kenneth F.

Unhelpful and unwilling to offer solutions. We were assigned this company by our home warranty company. Guy came to our house for 30 seconds, discovered it wouldn't be covered by our home warranty and cut tail. Didn't offer to fix the leak outside of our warranty and recommended we ""find a landscaper to fix it"" Joke of a plumber to recommend getting a landscaper to fix a hose bib leak, avoid at all costs.

MaryAnn C.

Excellent customer service. Had an emergency leak and it was taken care of immediately. Will use this company again

Miguel G.

First and foremost, I used 5PP through my home warranty and we know that they aren't always the best.

I had a couple issues at my home, they are listed below:
1. Sink and Faucet Failure
2. Shower Issue
3. Bathroom Sinks.

Only one issue was resolved and it happened to be my kitchen sink, now when I say resolved that doesn't mean I'm happy..

I was told that I got the same faucet that I had or comparable but I can't wash dishes because the faucet is so close it leaks on my counters and under my sink.

I tried to ask for help and was told see image below that if I wanted a GOOD faucet or something else to buy it and re-contact 5PP.

The texts and calls I received from the business owner were borderline harassment and I am glad I was able to get a refund from American Home Shield they sent someone else who replaced my sink and faucet and handled everything in one visit, and I didn't have to pay an extra 150.00 on top of the 75.00 home warranty cost.

Maggie N.

We had a clog in our shower that we tried to fix on our own, but we eventually called our home warranty company. 5point Plumbing was sent out through them. Scheduling was easy. The day of, our window was 7-11am so I was prepared to be home all morning. However, they arrived around 7:30 with a call out as well as a link that let us know where they were and what their arrival time would be. Two plumbers came and the issue was fixed in 10 minutes. Although ours turned out to be an easy fix, the fact that they were timely and communicative was huge. I definitely recommend 5point Plumbing.

Luis S.

5 point Plumbing was very responsive and showed up to my house at 9 pm and left me with hot water! I highly recommend 5pointplumbing! Thanks you Dustin!