5 Star Home Services

Latrease H.

I was referred to them by my home warranty company. They came out to fix my tiolet a week ago and it still is constantly running even after the tank is full. Which was the same problem I had before it was SUPPOSED to be so-called fixed the last time. This is my first time dealing with them.I will not say the whole company is unprofessional just the plumber they sent out.Both times he is running late. My appointment is from 9-12pm he calls at 11:15am that he has to go pick up some keys but he doesn't have to if I don't want him to if that makes ANY sense.I just want my tiolet fixed.Then he sits on the phone explaining to me what he thinks the problem is.Hey I am no plumber if I was I wouldn't be calling someone to fix my tiolet. Yea he is just very unprofessional.This experience has been one big joke.I wouldn't recommend this place to anyone.

George W.

We live in Las Vegas, and our house has two Air conditioning units, on July 17 we contacted Old Republic and requested a service request on one of our AC units. The company they used was 5 Star Home Services Inc., and they did not follow up until July 21st and could not be here until July 24th. Keep in mind this is Las Vegas, and multiple calls were placed with Old Republic about the delay. 5 Star arrived and identified that the compressor was bad, which was on a unit they replaced two years ago and should be under warranty. During this time our Second AC unit stopped working (July 25th) we called on July 26th and specified using a different company, All Might Air, and they called within two hour to set up a time and was out in two days (compressor was charged), and they looked at the other unit and indicated they could fix the other unit but needed approval from Old Republic. Today is the 31st, and we have just found out that 5 Star would not commit and indicated they would be out Aug 3rd or 4th. Did I mention we live in Las Vegas, and the temperature today is 109 degrees outside. If we go with the ""All Mighty Air"" it will now take longer, because Old Republic requires 5 Star to ship the Compressor back to them, and they will send it back out to ""All Mighty Air"" and they cannot guarantee when this will be done. We will have gone without AC for 18 days if they replace on Thursday, and 20 days if on Saturday. The next question is will it happen even then. 5 Star has had the part since the morning of the 28th. This has been explained multiple time to Old Republic.

Karen R.

5 star home services replaced my water heater on Mar 3, 2016 because it was leaking. On July 10, 2017 it stopped making the water hot. I phoned them at (702) 998-9090 numerous times, but it rang once and hung up. Then I located a second number via google, (702) 998-9491, and phoned them. Unfortunately, when I used this number, after ringing without answer, finally I was placed on hold for 25+ minutes, only to be told they couldn't help me. Unsuccessfully, I tried to get my warranty company to give them the work order-they also wouldn't make the appointment pending receipt of the order. After several lengthy holds, transfers, and refusals, I finally went to another company and was told that the thermostat went out; BUT IT COULDN'T BE REPLACED BECAUSE ITS NO LONGER MADE. THEREFORE I HAVE TO BUY ANOTHER WATER HEATER!!!
They deserve a negative but that's not an option.

A S.

Horrible company, you should avoid using them. My home warranty company sent them out to fix my AC unit. It took over 24 hours to for them to call and set up my appointment, took another 48 hours before arrival. I thought they fixed the problem but then I had to call them to come back out. The unit was running sooooo loud that my neighbors called to complain. They came and fixed it but then fast forward a week....not working again. Its going to take them 72 hours to come back out which I think it totally unacceptable. We have a toddler and 2 small dogs and have to waste more money on a hotel. Save yourself the hassle and use a different company!! The only good part about this company is that the technicians are friendly.

Mark T.

So, I called Home Warranty of America on Tuesday, July the 4th, as my renters told me that morning that the AC had stopped blowing cold air. Of course, being the holiday and all, HWA advised me the soonest they could get someone out would be the next day. So, yesterday, the technician was considerably late, and understandable as Las Vegas is in a severe heat wave. Fine, but he could've at least called to let us know he was running late. He finally makes it out, and immediately just replaced the thermostat and tells the 20 year old son, who stayed home from work, that it's all fixed. Technician didn't even go inside to check to see if cold air was blowing. By the time the parents got home last night, they called, saying it was even MORE HOT than the day before and only hot air blowing out. I immediately call Five Star to leave a message, and then called back to HWA at 5am this morning, as that's when they opened in their time zone. They promised to get them back out. Because of Five Star's mistake, I would THINK that my rental house should be moved up in priority for THEIR mistake.. But, oh no.. So, given a 2-5pm window today.. It's 6pm now, and they STILL haven't shown up. So my 3 renters and their 2 dogs have been suffering in this very intense heat even longer than necessary because of incompetence, and failure to isolate the problem and even CHECK to see if cold air is blowing. I don't even want to give them ONE star, because of this. It's 115 degrees today, this is emergency heat. And the girl on the phone had the nerve to giggle in my ear today about it... This isn't funny, and I DIDN'T pick your company, my home warranty company did. If HWA chooses to continue sending Five Star out, and treating folks like this, I'll be shopping around for a NEW warranty company in 2 months when it's time to renew.
***UPDATE*** The same technician finally showed up last night about 8:30pm.. And finished and got the AC unit back up and running at 10:30pm last night, by replacing the motor. And though we are very glad the very nice renters living there aren't suffering anymore in this VERY intense heat, I think this should've been done on the first visit. But glad it is finally taken care of.
*** Sadly, yet another update*** Since the technician left Thursday night, the temperature in the home has not gone below 79 degrees, even though our tenants have cranked it down to 70. In fact, yesterday, the temp rose to 85 degrees in the house.. When I texted the technician to ask how this could be, this was his response: ""I Checked EVERYTHING on That Unit..And After I Let it Run And I Checked the Split, I went Back on the Roof and Checked Everything AGAIN..Then I went Back Inside, And Checked The Split Temperature..Everything is Running Properly."" (He really likes caps, apparently...) When I responded, ""Well, it's 85 there now. And they have it cranked down. And they've had it set at 79 all day."" No response.. So, after reaching out to Home Warranty of America as well as Five Star, the soonest they will come out again is MONDAY, 4-7pm.. This is the worst I've ever had to deal with on an AC unit. I'm actually beginning to wonder if the AC unit is dying a slow, sad death here, and you all are just reluctant to replace it... 2-3 years ago when the one died on our primary residence, HWA stepped up and decided to replace it.. Might've been $900+ for us with permits, etc, but if it needs to be done, let's DO it.. The house was built in 92-93, and it's definitely the original unit..

Wendy B.

Negative 5 stars. Home Warranty vendor ""couldn't find"" our original order. HW sent again but can't go out for 4 more days? That's 10 days later for an A/C? Learn your NV law, return phone calls and get off the HW list of you can't provide decent customer service over the phone. Your advice ""call the HW and get a different vendor"" . Cute.

Brandon M.

Avoid this company. I wish I could give 0 stars, despite their ironic name. My home warranty company sent these guys out to my house first. Just to set the scene, note that it was June 2nd, in Las Vegas with 117 degree heat on the way. After the first 2 visits, my AC still didn't work and when I complained, they took another week to send out a different technician who told me ""That other guy doesn't know what he's doing. They keep sending me out to fix his mistakes."" He also informed me that its his last day so he didn't care about saying stuff like that, which also explains why he kept answering his phone while I was trying to talk to him. Anyway, after he did the same repair (leak fix and refilled the system) my AC worked for approximately 1-2 hours. Ultimately, I had my home warranty send out a different company, who looked at the repair with shock as they found the leaked was ""repaired"" (in a pressurized system) with gauze and wrapped in duct tape. Obviously this is not how to properly fix the leak. The technician from the new company then properly fixed it (by cutting and welding the joint) and my AC has worked better than ever. So to sum up, after 4 visits from 2 different technicians, the best fix they could do was gauze wrapped in duct tape after nearly a month. Whereas, the other company had it fixed properly in 1 day.

Dwight C.

Worse possible company I have ever done business with. Had to beg to get service for the A/C in 2 days when temps over 110. Tech had to get a motor from a family member as they don't carry the part. I paid extra for the part, this is a warranty company covered repair, and the problem wasn't fixed. Had to beg again for another repair date 3 days later to fix the A/C right. Tech did a no-call no-show. Office told me it was still to happen, but texted the tech and he told me he resigned. No response to all calls that night. Next day was Sunday, and the person on the phone told me no technicians work on Sunday. Strange since their yelp listing states availability is 24/7. Avoid this company at all costs!

Jennifer G.

I made an appointment 3 days ago to have my a/c looked at. I was given a time between 3-6 and Ryan showed up at 3:00 on the dot. He was very friendly and was only here 30 minutes tops. He tells me it's all fixed all it needed was a capacitor and he leaves. He doesn't stick around for a little bit to see if the air gets cool or check the air coming from the vents. I call the office an hour later to let them know it's the same temp as when he left and the air is hot coming from the vents, and the woman Sylvia answering the calls was one of the rudest, uncaring, unprofessional people I have ever spoken to. I explained the problem and that I took time off of work to deal with this and haven't had a/c for 3 days and it's 116 degrees outside, her response was""we are booked until Friday do you want me to put you on the schedule?"" After explaining to her he only left an hour ago and it's not fixed, there should be an exception. She repeats "" Do you want me to put you on the schedule for Friday or not?""
Do not use this company. Their customer service skills are the worst!

Victor A.

Don't call this company I had a service call to have someone come out to my house from 8 a.m. to 11 a.m. and 11 a.m. came by no phone call from anybody so I decided to call and I spoke to the lady that made my appointment yeaterday and she told me that someone changed my time between 10 a.m. to 1 p.m. they never called me to tell me my time has been changed. This company is so unprofessional do not call these guys!