5 Star Home Services

dennis l.

Robert from 5 Star was dispatched for a Home Warranty call, the warranty was denied, but he explained to me exactly what the problem was and why it was denied. I received conflicting info from the tenant, but Robert's explanation seemed more plausible to me.

Anyhow, Robert let me know of the timeline and provided good service and fixed the problem. Thanks Robert.

Carli M.

As so many reviews below... wish I would of seen these reviews first! These people were sent due to home warranty. $75 service fee to have them come out and say they don't cover water softener. Ok so...they quoted $900 for flushing whole house and $1300 to repair water softener. He really didn't do anything not even looking at hot water tank. Just say it was my water softener broke and it's not covered. Hired another plumbing company. $120 cleared the lines and said you will need a new hot water tank eventually since it's old and a water softener about $800 if you want it now or we can do it later when you are ready! Wow! Huge difference and great customer service.
Hmm... home warranty should really think about who they recommend!

C S.

Assigned by home warranty company. They were punctual, but refused, even when asked do wear PPE. Considering we are in a pandemic, I do not believe this is professional! The work completed was done well and efficiently, but told us that some of it was not covered by our warranty because it was outside, yet it was on items attached to the home, so that is in fact not accurate. They must offer hoem warranty companies excellent contracts!

Traci A.

I submitted an order thru my home warranty American Home Shield. I had an emergency issue with the toilet but also had on my service order to check the shut off valves and the kitchen faucet was loose. The plumber Garry took care of the toilet issue quickly but didn't really want to deal with the other stuff. I showed him the shut off valves which he said were fine and then I showed him the kitchen faucet. He told me it was broken then advised me to go buy a nice Moen faucet and spend at least $200 and he will come back and install it for $200. He left.

I contacted my home warranty to find out he never reported his finding on my kitchen faucet so they had to send him out a 2nd time. The 2nd time out, he acted as if he didn't remember our conversation. Then again he told me it was broken and said he can replace it with a builders standard faucet with 2 handles I questioned it as my faucet is one handle so I wanted it replaced with the same style. He then went outside to call the home warranty authorization and when he came back in, he handed me the phone to find out he told them it was bent, not broken therefore they would not approve a replacement. I asked my warranty for a 2nd opinion. They sent out a different company who received approval to replace my broken, not bent faucet. Plus they replaced it with a very nice one handle builder standard faucet.

Be forewarned this company will try to scam you for money and they know exactly what to say to the home warranty so they won't approve the work.

Heather T.

The worst experience ever. They are contracted with my home warranty company and submitted false information, and unfortunately it is there word against mine, so the home warranty refuses to cover it. The guy that came to assess my plumbing immediately told me the home insurance will not approve, but would not elaborate why, but was happy to fix it for $950. Terrible business practice.

Calli B.

Brandon was super nice but when I called back the female receptionist (didn't get her name unfortunately) was extremely rude and had a bad attitude. She cut me off before I was even done speaking and told me there's nothing she can do until my home warranty company dispatched the work order (they did dispatch it, she just couldn't pull it up in her system). She told me I needed to call them, despite it being a communication issue between home services and the home warranty company that hired them. I called my home warranty company back and asked them to dispatch my order to another company because of how poor her attitude was. They lack customer service and lost business because of it.

Trish B.

I had a plumber come on the 1st, couldn't replicate the problem. About 20 to 30 minutes after he left you could see the visible leak. I called five-star home services that same day and asked for someone to come back out. They said they would call me back in the morning to schedule something. I called again on the 5th and again on the 9th. The woman I spoke to you was extremely rude. I wasn't mean and asked her, do you why it took so long for them to respond? Her answer was I don't know. I said great. And then there was silence. I said, 'Is that all?' She said yes so I just hung up. Unbelievable. Will definitely not use them anymore.

Patty S.

Needed a water heater replaced. Garry was very helpful and informative. He was late but that's due to the office having a mandatory meeting that cut into his already full schedule. The office could've done a better job updating us. Garry, on the other hand, did s wonderful job, cleaned up some of the work that was done last time, explained things to us and did a great job. He and his partner, Robert, were friendly and did a professional job. We would recommend Garry any day!

Kay T.

Update!!!!

So Brandon told me he was doing me a favor to try and get me in for service. After not calling me all week even though they had the authorization back to fix it. He even cancelled my service to try and make me wait longer for a heater. NOT!!! Luckily, I can afford to buy a water heater without a warranty company. Again, if he is the spokes person for this company they should rethink this for real. Just saying.

Dannis B.

If I could give this place 0 stars I would! First and foremost they're not complying with Covid-19 regulations with PPE. Secondly, the technicians are the absolute worst when it comes to services and attitude. They came to my residence twice (and late might I add) just to waste time and say there is nothing they can do. Even to ask a simple question they immediately get defensive and angry. When asked if they could do a temporary fix or what do they recommend we do the response is ""well who's going to pay me for that?!"" Like my bad sir? I was gonna pay you whatever it takes to get the problem fixed! But okay then go off. Even when telling them they will be paid for the extra services all they do is ""you know what I got other houses to go to. Not my problem"" How in gods name are you guys still in business when you won't do anything to help resolve the problem!
Never ever do business with this company!