5 Star Home Services

Vik S.

If I could rate this company 0 stars I would.

I called my home warranty company (Fidelity home warranty) and requested service as water was coming out of my auxiliary/secondary drain for my AC. They dispatched this company 5 Star Home Services, Inc to service my home. The tech who came out denied that there was anything wrong, and said it was by design that water was coming out of this tube, and recommended I route it to the side of the house, and said he could do it for $500.

Speaking to some neighbors, I realized that this is actually called a secondary/auxiliary line, and is put there for a reason - to notify you that the primary drain pan is clogged. This is totally NOT by design.

Code 307.2.3 states:

""1. An auxiliary drain pan with separate drain: an auxiliary condensate drain pan at least 1.5"" deep and at least 3"" larger than the length & width of the appliance beneath which it is placed, using corrosion-resistant material of adequate thickness (0.7mm galvanized metal or 1.6mm non-metallic e.g. plastic) with a separate drain installed under the equipment and discharged to a conspicuous point that will alert building occupants to a blocked primary condensate drain""

This explains why it was above my bedroom window. I hear water coming out of it every night.

I feel totally taken advantage of. I was charged $75 by my home warranty company, and the tech did absolutely nothing. Do not waste your time with this company.

Steve J.

My AC stopped cooling. Called 5 Star. They had a technician out quickly and they corrected the issue in a very short time.

They are responsive and very knowledgable.

I have lived in Las Vegas for more than 40 years and I've used many different HVAC companies over the years.

By far, 5 Star has provided me with the best service at affordable rates.

I have great confidence in their company and the technicians that respond. Their office scheduled my request quickly and efficiently. They were courteous and seemed genuinely concerned.

Thank you 5 Star Home Services!

5 Star is now my HVAC company of choice.

Andrew P.

I have never experienced such incompetence, unprofessionalism, and complete lack of care or customer service before working with 5 Star Home Services.

Unfortunately because I am the tenant and lease the property I was at the mercy of the Property Mgmt hiring this company and thus could not choose another company during this process; because I would have IMMEDIATELY after their first visit.

Visit 1 was to investigate a leak in the ceiling of the downstairs bathroom. Upon arrival the technician (using the word loosely) would not even go into the bathroom with the leak. He went upstairs to the bathroom directly above, tinkered with a faucet for 3 minutes and claimed the issue had been fixed. I questioned how could it possibly be fixed if he won't even investigate the bathroom with the ceiling (which was SOAKED completely through, paint dragging and peeling off). He said it will all dry, and not to worry and still refused to investigate further.

Visit 2 was 5 days later after I alerted the Property Manager that the technician barely looked into the issue and the very next day the drywall and paint was sagging and drooping at an even faster pace and the leak was dripping still. The same technician (Art is his name) came out and finally stepped foot into the bathroom and claimed all of this must have happened in the last 5 days since his last visit. Not a chance! He cut a large hole in the ceiling to investigate and after prodding around said that he needs a special part that will take some time to get in. After this he left. We let the property manager know, who authorized 5 Star to order the part. This was on a Wednesday. The part was never ordered until the following Monday only after I called their office to find out how long it will take! We were told up to 2 weeks. The pipe/piece ended up bursting this same day and water was gushing into the bathroom and so all water had to be quickly shut off to the house. We waited and waited for the part to come in.

The following Monday (7 days after they ordered the part) I called to check the status. I was told there was no record of the part being ordered at all. I asked the lady on the phone if she could ask others in the office to find out what happened and if it, in fact, was not ordered. She said that they were understaffed that day and could not take the time to go find out that information. I about lost it when she put me on hold after I demanded to speak with her boss. I waited 15 minutes on the phone realizing she had no intention of finding me help. Our Property Manager called over and was able to get info from them and say the part would be in by Wednesday for a Thursday or Friday installation. We waited and waited. No call on Wednesday, Thursday, or Friday. Monday rolls around and finally we get a call to schedule for a Tuesday install. The same technician (Art) shows up and decides before he starts he should light up a cigarette and discard the butt into our yard! I let him finish the job first, which he did, and then asked him to pick up his butt. He picked it up, threw it into the street where I noticed pipe fittings and pieces that he just threw into the street instead of cleaning up correctly after himself. He quickly drove off and once back in the house I noticed the bathroom was left completely filthy. He never wore booties to cover his shoes, dirty water was tracked all along my carpet and my bathroom was disgusting. No water or dirty had been cleaned up at all. This wasn't a random bad day by a grumpy employee. This clearly is the culture of the company. Without question I would never ever recommend this company to anyone.

Chris W.

beware ..total scammers
had a water leak gary came out took a look
told me he couldnt fix it cos it was behind my cabinets .had to remove cabinets
home warranty company choice home warranty would not cover it ...
the company totally destroyed my kitchen tearing everything out .
my cabinets .my countertops etc
then overcharged me $1500 dollars to fix 1 foot of copper water line
i now have over $10,000 of kitchen destroyed ...
never ..ever allow this company and its 2 other sister companies
las vegas restoration
las vegas reconstruction
into your home
you will forever regret it if you do
zero stars ...should be negative 100 stars
horrible scammers

Samantha W.

Would not recommend this company. Had to use them due to my home warranty. We did not have hot water. Appointment was scheduled for Tuesday morning. The tech explained he needed to replace the control valve but didn't have the part. I had already taken time off of work to meet the tech and one would think he would arrive with all appropriate parts to fix a water heater. Indicated he couldn't return later the same day because the office was ""too far"". The company was not willing to reschedule as an emergency in the morning to fix the hot water any other day of the week besides Saturday. When tech arrived on Saturday, he was able to fix the problem but in doing so caused a leak on my water softener. He fixed the leak on the water softener but told me I should call my home warranty because it really wasn't his fault. His words, not mine. Very unprofessional receptionists and techs. Wasn't charged when repair was completed but received a call a few days later asking for payment. To top it all off, I had to pay with a credit card and was charged 3%.

I changed my review to three stars after the company reached out to me, apologized and offered to reimburse me the $45 service fee.

Jacky M.

The first time they fixed a leak they were wonderful. This time around the experience was a nightmare. I've had a leak since Tuesday in my garage. Gary was my technician. He went to the wrong house. I had to reschedule a new appointment the next day. I never got a call or voicemail, and they stated they went back to the property, but again, they went to the wrong house. Wednesday they could not set up me up for an ASAP appointment so they had me scheduled Friday, today, from 9am-12pm. The technician called and tried stating that theyve previously gone multiple times, describing the wrong house. My leak isn't in the living room, it's in the garage. He took 5-7 minutes to try to explain to me that it wasn't his fault instead of admitting fault and apologizing. It is now 11:14 and he is barely on his way. I am still being charged the 45$ maintenance fee because they did not get it from the wrong property they checked. Biggest nightmare ever, with a worse leak then before and more damage to my garage ceiling.

Andrea D.

I am one hundred percent satisfied with five star Home services and their work. They are punctual they keep great communication. Enrique went above and beyond to not only fix the problem but teach me about my home and what may have caused it. where things are located and more. In any situation I will request them directly.
Although referred to by my home warranty company they are extremely reasonably priced. After seeing my warranty companies bill I would not have been upset if that's what I would have had to pay.

T M.

Enrique saved the day...Period!
So long story short never ever use innovations plumbing services they are down right unskilled and they are lazy! After waiting several days for them to find a part (Yes DAAAAAAYZZZ) I finally gave up and called my home warranty company and requested for them to send 'real professionals.'

Fortunately they did and a day later Enrique at 5 Star showed up (early), diagnose the problem, and then pulled out his cell phone and had the manufacturer on speed dial, Ordered the part and had it delivered the next day! Now that's what I'm talking about! Only professionals do what he did and did I mention he did it all in 17 minutes, ! Forget the rest & go with the best! Ask for Enrique he doesn't mess around!

Marc S.

Extremely Professional firm. Called promptly to set the appointment and scheduled me the next day, which happened to be a weekend. Called prior to arrival to confirm it would be ok to start a bit early.
Garry has exceptional client service skills.
The call was placed through a home warranty, who denied coverage, Garry stayed on site and got the problems resolved. He worked with me on Cost and did great work.
5 Star is trustworthy, professional, and skilled. Very comfortable recommending Garry to work in your home or business.

Sam U.

I've noticed the water pressure in my house has been declining over the past month or so and finally decided to call it in to my home warranty (AHS). To my disappointment the rep on the phone stated water pressure isn't a covered item.
I still needed the work to be done so asked for there recommendation on a reliable honest plumber. They put me in contact with 5 star.

I was apprehensive at first thinking I'm going to be sold a bunch of BS but to my surprise Gary had said it would cost a ton and why I didn't have a home warranty. He then stayed at the house and walked the inadequacy of a rep from the home warranty through the process only to find out..... IT IS COVERED.
This saved me $850 - which is allot. I had contemplated how I don't need strong water pressure for a shower and cologne would be cheaper.
I was disappointed with my home warranty until Gary cordially helped the warranty rep through an hour long process.
Good people. Good company and I'm happy the home warranty recommended 5 star.
Gary is an asset to your company and knows his business.