3 Mountains Home Services

Adam C.

Pretty Awful

Came out to do a sewer scope. Apparently they employ wolverines and cavemen. Things were left scattered on the ground, and the cap looks like it was removed with a chainsaw, wth?

TLDR; they destroy property and conceal damage

L E.

Had a drain that needed to be unclogged. They were able to come quickly to the house and perform this service. I felt the service was overpriced, but needed it done quickly. During the process, they found water in the crawlspace. They put a referral in for a plumber and a restoration company to be in touch for the repair. A plumber then showed up to check it out and couldn't find the leak that is causing the water in the crawlspace. They speculated that it is coming from the pipes and that the pipes should be replaced even though the leak was not found. Was quoted $3500 for the easy fix of this. About $6000 if I wanted to replace the effected lines completely. Called a second company to have another opinion-- and they found the leak, which was not in the pipes, and was able to fix very easily. The pricing came in almost 1/2 cheaper than 3 Mountains and actually solved the problem.

Ed K.

We had 3 Mountains come to our house to fix a shower leak, install a new kitchen faucet and soap dispenser. When the plumber showed, he informed us they only do work by the bid. At this point, we were desperate to get the leak stopped so we accepted the bid for $650. The plumber was here for a maximum of 2.5 hrs. Do the math and you see we paid around $300/hr which made us feel like we got ripped off. We supplied the faucet. The only part they supplied were some washers fir the shower faucet.

In their defense, they did great work and were very professional but we will never use them again due to their very expensive pricing structure. We will stick with plumbers that do their work T&M.

Julian G.

Charged $850.00 to replace the heating elements in our hot water heater.
Yes we agreed to the price before hand. (my spouse did, but was probably worried he would no longer be married at the end of the day if there was no hot water when his partner got home from work) I didn't see what the price was for until I received the invoice. An invoice with no break down or justification of cost. (even when said break down is requested, you're sent a short email that says ""we don't do break downs"" and then a much longer email (because who is satisfied with ""we don't do break downs"") that still says ""we don't do break downs"" But, it's basically 20 dollars worth of parts and 800 dollars labor for less than 2.5 hours of work. And that 2.5 hours is me factoring in the longest possible time the tech could have been there. During normal business hours, not 2am.

Not to mention, the ""qualified technician"" shocked himself when doing the repair because he couldn't find the breaker in the panel directly next to the hot water heater.


An good analogy of this cost for the service provided would be the cost of a bottle of water in New Orleans after hurricane Katrina. Did you get a bottle of water? Yes. Did you agree to the price? Yes. Was it legal? Yes. Was it morally bankrupt? Most certainly.

Replacing a heating element is a 200-300 dollar repair. I have no problem paying someone well to do a job. But this is above and beyond a reasonable amount of money. I don't even know what to call this. This is EpiPen level price gouging.

Yes, the people you speak with are polite and professional on the phone. But using that as a justification for insane pricing when that should be standard practice?

Obviously, we won't use this company again, and will definitely share our experience with anyone who might be thinking about using them.

Leaving this review isn't going to cause the company to call me up and say ""Hey man. We are really sorry that we took advantage of the situation that you are experiencing, what with being in the middle of a remodel and having no hot water, no working kitchen and 2 kids, 4 cats, and 3 dogs, and are probably on the edge of what little sanity you have left and will honestly agree to anything to get your damn hot water heater working again, so we're going to refund half your money. (because even $425 is WAY TOO MUCH to charge you what we did for this repair and we feel bad) *****they sent us a $168.00 refund, because the technician ""forgot"" to offer us the discount for replacing both heating elements at the same time.******

But hopefully it will save someone else from feeling like this is their only option and paying through the nose for something you could literally do yourself after watching ONE YouTube video. (and I when I say you could do it yourself, I mean a non trades person, maybe you have a screwdriver in your junk drawer type can do it yourself)

So, to conclude...3 Mountain Plumbing? Maybe only call them if you are new money and don't really know what to do with your new found riches and like to overpay for standard services because it really makes you feel like you made the big leagues.

Or you're angry at the world and you don't really know what you are angry about and need something to direct your feelings at.

Rj L.

I recently had the opportunity to work with Derrick and I am impressed. His passion in helping people shows the moment you meet him. I was thoroughly impressed with his professionalism, knowledge and solve my problem attitude. I cant recommend Derrick and 3 Mountain plumbing enough.

P G.

3 Mountains successfully fixed multiple issues at our home, starting by diagnosing the main problem three other plumbing companies had not been able to fix. 3 Mountains had quoted us a flat fee for service, and did not raise the price even though the problem took longer to fix than planned. Before they arrived, water had pooled in our garage, and they vacuumed it up. More than over the top service, when they were in the crawl space under our house, they found a dead rat, which they disposed of. The workmen were polite, and kept me in the loop as to how the work was progressing. Finally, when they also found a problem with the water line coming from the city to our house, they contacted the city and arranged to have it fixed for me. I tried 3 Mountains, because it was highly recommended by our neighbors. I am passing the favor along by highly recommending this company.

Mike G.

I would not recommend them - First they are very expensive second the plumber spent most of the time covering his ass telling what is not covered as opposed to telling what it will take to fix the issue. When they came out they flushed the pipes and the effect of that caused a valve in the shower to get build up. When they came out the second time to fix that issue the plumber again told my multiple times what was not covered then charged me $400 to replace a plastic valve in my shower. The issue of hot water is still not fixed. I am calling someone else I cant deal with their incompetence.

Maureen H.

Nathaniel came to our house for our annual hot-water flush two weeks ago. While he was here, he checked on three other plumbing issues we had. He solved the first immediately, told us whom we needed to call to fix the second, and is currently fixing the third. He is skilled, conscientious, and kind.

Frank B.

I've used 3 mountains plumbing 3 times and I'm very impressed with their customer service from the office side and the professionalism from the field tech side. Our first service call was an emergency at 11:00 pm and they were at our house in less than 15 minutes. We called 3 Mountains because we remembered seeing one of their trucks around town. Great branding!

A year later when it can time to remodel our bathroom I called 4 others plumbers for estimates before I hired 3 Mountains. They are in the top tier price wise but I decided to go with them because they were prompt, responsive and thorough with their estimate. We had a previous contractor come to our home and start demolition and ""disappear"" for 4 months. So when it can to our bath remodel I felt confident 3 Mountains would not abandon us. Over the course of a months we had 4 different field technicians come to our home for installation or repairs and each one was very professional and took the time to thoroughly explain the problem and provided a list of options and price points for the work. I did not feel pressured into performing any work that was unnecessary. They were flexible with their schedule and very accommodating. Even made a call at 7pm when our old toilet was constantly running.

Plus we like to support local businesses and as it turns out one of their technicians is our neighbor. Yes you might pay a bit more for their service but you get what you pay for and they guarantee their work. Thank you 3 Mountains!! You'll forever be our plumbers of choice.

Doug D.

This company is very professional. Jeff was great to work with. We used them because they had a coupon for $30 off. (bait and switch) Here comes the drawback. We are remodeling and had 3 mountain come out to install a faucet and disposal. (no parts needed). 3 mountains labor was over $1100. When I found out my wife signed off on it and saw the bill surely I thought there was a mistake. He spent 2-3 hours doing the install... That's close to $400 per hour. When I called they said we don't have hourly rates we charge by the job. Any way you look at it , and installing a faucet and disposal are common items plumbers install, it's close to $400 per hour (felt ripped off)