20/20 Plumbing & Heating

Karen Sauls M.

Due to a warranty issue with our home, 20/20 was notified by our builder on Monday, April 15, 2019. I was called by them the same day and then again on Tuesday, by Teresa. (My fault, as I had not sent in the photo they needed of the drain in question) Teresa set my appt. up for Wed. 4/17 between 8-12. At 9:55 am, Eric arrived, slipped on his shoe covers and took a look at the ""situation"". Unfortunately, due to some poor ""tile installation"" in the shower enclosure, he was unable to complete the project...so, this issue remains. But, 20/20 will work with our Builder (Toll Bros) to remedy the mistake.
I appreciate Eric being honest with me and at least trying...that's all one can hope for. I also appreciated Teresa's follow up regarding the needed photo. We look forward to seeing them again...hopefully with the ""fix"" that is needed!

Kris I.

Poor customer service. Rude reps. Lazy ""on-call"" plumber. This company sucks and if they werent contracted by my home builder, WOULD NOT even bother contacting them for any plumbing issues.

Lorie S.

20/20 was the contractor for our new home. The home is only 5 months old and we have already had three separate plumbing issues. We have owned homes that were built in the 60s and 70s that didn't have as many problems as this new home.The first issue was that our hot water stopped working. We called 20/20 and they said we had to wait a week for an appointment. Since a week without hot water is not acceptable, we had to call another plumber to come out. We were told that the water heater was improperly installed and a connection had come loose. Our plumber had to make the repair at our expense. The second issue was a leak under the kitchen sink due to improper fittings that left the cabinet floor warped and damaged. Again, we had to make this repair ourselves. The third and most devastating issue was that we discovered an issue with the install of our shower. It was a safety concern but was not technically broken, just installed improperly. The plumber from 20/20 came out and broke the canister in the wall and never bothered to tell us. Just left and said nothing. The water to that area was then effectively shut off and unusable. He essentially came in and broke something that wasn't even an issue. When I called to have them come out to fix it on a Friday, they told me it was not an emergency and someone would call me on Monday to schedule another appointment. I thought considering they had broken something that wasn't even in need of repair and rendered that fixture useless that we might be afforded some courtesy. Their on call plumber was extremely rude and told us that it did not qualify as an emergency. So once again we had to call out another plumber to fix something that was caused by 20/20 at our own expense of hundreds of dollars. Our plumber told us that the materials installed were subpar and inexpensive and required special order. I saw on another review that someone from 20/20 suggested that the customer did not call to complain about the problems. So I made it a point to call their office and give them a list of our complaints to make sure that they were on record and expected a call from a supervisor or perhaps the owner. So far I have received no response from the company. The person who took my information seemed unsurprised and uninterested in all of the issues that we have been having with their work. I thought there was a small chance that they would try to at least make things right given all of the issues we have had. But based on the other reviews, I am now not holding out hope on that. It would not surprise me if the homeowners on this build started a class action lawsuit against this company. I have spoken with many of the neighbors and they have all been complaining about plumbing problems in their brand new houses. DO NOT USE THIS COMPANY. This has been a huge headache that I wouldn't wish on anyone. I can't even understand how they are still in business.

Michael C.

Absolutely horrible. Can I leave less than one star? Our builder required us to go through them to remedy a shower that had the hot and cold water lines reversed. 20/20 came out, left and our renters the next day told us there was absolutely no water coming out of the shower. Their last 5 reviews have all been 1-star, pretty telling.

Kara S.

Would not choose to use this company willingly. We have to use them because they are under warranty with our Builder.

We had an emergency plumbing situation. My husband called on Monday as soon as he found a leak in our kitchen but the on-call plumber said he already got home and the issue didn't sound like a big deal. On Tuesday they showed up for an ""appointment"" that we did not make unannounced. We were not expecting them so we were not available to answer the door (We were waiting on a call to set up an appointment). They were supposed to show up after hours on call wednesday but Jean one of their service guys called me to convince me to reschedule it the day after since he could only be at my house after 7:30 p.m. and would stay a minimum of 2 hours. I told him that anything would work for me as long as it got done with no additional damages caused. He convinced me that if we waited an extra day no additional damage would be caused to our home that was not already done so I agreed to see him the following day. However, the following day Thursday I was notified by our warranty guy that 20/20 refused to come to our house because we were a no-show to our appointment. This was not our fault though because we didn't schedule the appointment in the first place.
Now I am waiting for a manager to call me back because Jean the on call guy (who promised me he could come to fix out plumbing issue) is saying that he is forbidden to come to our house by Theresea, his manager and we have to make an appointment during 8 to 5. The builder is now saying this could void our whole warranty..

AVOID THE HEADACHES AND CHOOSE ANOTHER PLUMBER!!!! This is just one of the many issues that they have caused us since we purchased our home.

Kris B.

Not Professional - Terrible Service - Zero Followup

This service is terrible. Isaac said he'd be at my home by 4pm. He then tried to talk me out of their service by saying that there are other less expensive plumbers out there. Huh??? I think he just wanted to have the night off. Soon after, Isaac texts me and says he'll be there between 4 and 6. After a couple hours, Isaac texts me and says that he can't come because I didn't call him within two hours. Huh??? I then call two more times before Ally calls me at 7pm saying they are too busy helping other customers and won't be able to make it out. I then call back and ask for a manager or owner. 30 minutes later, Ally calls me and says that the supervisor doesn't want to call me back and that he won't because I don't have a warranty. Huh??? I don't care about any warranty I just want my faucet fixed. So now they've left me hanging ALL day long and are not coming out. You guys are one of the most unprofessional companies I've ever dealt with. Quit hiding in the shadows and call me back. I will NEVER call on this company again.

Jon B.

As of right now, the service is terrible. Isaac said he'd be at my home by 4pm. He then tried to talk me out of their service by saying that there are other less expensive companies. Huh??? I think he just wanted to have the night off. Soon after, Isaac texts me and says he'll be there between 4 and 6. After a couple hours, Isaac texts me and says that he can't come because I didn't call him within two hours. Huh??? I then call two more times before a lady calls me at 7pm saying they are too busy helping other customers and won't be able to make it out. I then call back and ask for a manager or owner. 30 minutes later, Ally calls me and says that the supervisor doesn't want to call me back and that because I don't have a warranty they won't come out. Huh??? I don't care about any warranty I just want my faucet fixed. So now they've left me hanging ALL day long and are not coming out. You guys are one of the most unprofessional company I've ever dealt with. Quit hiding in the shadows and call me back. I will NEVER call this company again.

Rick F.

We were given an 8-10am time window and they showed up promptly at 8am.

They were able to quickly diagnose and fix our issue with losing hot water in the middle of a shower.

We appreciate the shoe covers they used in order to avoid tracking dirt onto our carpet.

Great service!

Armando R.

Great speedy service. When I called 20/20 the lady I spoke with over the phone was Teresa. She set up my appointment to send out a plumber for some repairs we needed. She was polite and courteous over the phone. The plumber that arrived to my home was Gene, he was very professional and fixed my plumbing issue very quickly. This is the kind of service that is top notch. Thank you 20/20.

Donna A.

20/20 Plumbing & Heating came in to service our A/C issue as they're contracted by my house builder and we're still under warranty. They fixed the a/c zonal issue and were very prompt. The guy came in way earlier than scheduled appointment. So far, I'm satisfied with their service. I just hope that they'll they do the same job in case I need their service in the future. I'm a little bit worried because of their low yelp reviews though..