20/20 Plumbing & Heating

Jose O.

We purchased a new construction in which 20/20 plumbing was the plumbing contractor. Like I said it is a new home we have had so many issues with basic plumbing issues. They keep sending different techs each time making things worse and worse. Response time is horrible I have no idea why the builder is using them .

Alicia B.

My husband and I purchased a new build home November 2018. At the time there was no need for the A/C unit to be on. So come April when we began to use it I knew something was wrong when it took over 5 hours at night to cool my home 2 degrees. I called as we were still under warranty. They sent someone out and I was told by the technician that they forgot to charge my unit with refrigerant and that was my issue so they charged it up and went on their way. Fast forward to this April and again the same issue. I now called an outside company to get a straight forward and honest answer. I was told that upon final inspection from the city the unit is required to be at full charge. There should NEVER be a need for a refrigerant charge unless there is a leak. So back in April of 2019 they should have fixed the unit and found out where and why it was leaking. None of which was done. The technician was at my home for maybe 15min and never came inside my home. The company that I called told me that the job would take approximately 6 hours to complete and to get me up and running but that since this was a builder issue under warranty I should contact them (there are still good honest people out there!). I contacted 20/20 on the 3rd of the month and was told that it would take 2 weeks to find out where the leak was. I was then told that same day by my technician that it would only take 10 days and then a sentence later he said well we should be able to see in about 2 days. I called the reputable A/C company and asked if this sounded correct. He told me absolutely not and that what he was saying about it taking 2 weeks to do, should in reality take 2 hours. Filling the lines with nitrogen and then attaching the gauge and seeing where the pressure is dropping. I then went out and questioned what was being told to me and let the technician and the office know that the way they were doing business was disgusting. I let them know that to leave my family of 5 without air in the middle of August was unacceptable and that their time frame wasn't going to work for me. I was told a supervisor would contact me (which never took place). I did the foot work to call and schedule for 3 days later to get someone here. My home consistently stayed around 88 degrees. Getting as warm as 93 degrees and as low as 81 degrees at 3am. I expressed my concern for my youngest daughter who has severe asthma and has been hospitalized several times before for being in too warm of an environment. None of which seemed to phase any of the workers. I will say our technician was very pleasant to interact with however when you work for a poor quality company with higher ups who only care about their own pockets that leaves little room for customer satisfaction. Brittany in the office is very rude and only desires to get you off the phone. I was told on 2 separate occasions by Brittany that she would have a supervisor call me and no one ever called. I was also told repeatedly by Brittany that there was nothing she could do to speedy the process from 2 weeks to something more reasonable. It's only because of my persistence that things got done faster (something that is never pleasant on a consumers end). At the time that our technician pressurized the lines with nitrogen he said it appeared to him to be the coil that was the issue. I was told that he will come back and read the pressure in 3 days. He did in fact come back and in fact the coil had lost 200lbs of pressure in just 3 days. I asked how long it would take to fix this and he said probably a week!!!! So you mean to tell me that a big commercial contractor who does nothing but install for big builders doesn't have a coil to replace in my unit?? Nope it needs to be ordered! Why this wasn't done 3 days ago when that's what was suspected is beyond me. Thankfully he refitted the two lines and filled them back up with refrigerant so it can work for the meantime. All the while I will have refrigerant leaking into the attic of my home once again until the part comes in and they schedule to have someone come out.

Vicki G.

I cannot begin to tell you how great 20/20 is as a company! My doggies and I were not enjoying the summer afternoons and I reached out to 20/20 after being referred to by a friend. I first spoke with Josh Blake and he was so helpful and tried to see if he could give me answers over the phone. When he realized I might need a tech he had someone out here right away. My tech Jorge Reginato was so polite, professional and quick to know exactly what I needed. Jorge needed to replace a few things on the AC which he couldn't do the same day. Jorge explained her would be back the next day at 3 and side enough he was here! He got my AC up and running in no time! He helped me with my thermostat and didn't even mine my crazy cocker spaniel jumping on him. If you're looking for a wonderful company definitely go with 20/20 and ask for Jorge to be your tech! Thank you Josh and Jorge. You two are so greatly appreciated. :)

Thomas S.

We purchased a new Kohler kitchen faucet through 20/20 Plumbing & Heating. Ricardo Arellano showed up for the install. Ricardo was on time for the appointment, very polite, and completely prepared for the installation. In lieu of the current pandemic, Ricardo wore shoe coverings and a mask. He did an excellent job on the install and left his work area clean. I'm very pleased with a job well done.

Blake B.

Jorge- was exceptional. His customer service was fantastic. He ensured my wife and I were happy and excited before he left. He did a great job.
I would highly recommend his services in the future.

Garrett W.

We have a new construction home where the HVAC was installed and serviced by 20/20. We've had to have them out a few times. The last time, Jorge was troubleshooting what was believed to be a leak in the system, as it was running but not cooling. Jorge quickly diagnosed the problem as being a valve in the attic and replaced it at the same time. And then POOF! Cool air so my children could sleep comfortably during one of our heat waves!

Jorge was awesome! I wish he'd been out the first time to fix the problem.

Tom W.

I just wanted to let you know about one of your employees, Jorge in the HVAC Dept .Jorge is always friendly and very knowledgeable when it comes to repairing and resolving service calls he always arrives when he is scheduled or calls to keep you informed . He is a great asset to your company. Tom Whitten
Thanks

Cynthia T.

0 stars for the HVAC system that came with my brand Beazer home. We've lived in the home for leas than a month and already the motor and gas valve have had to be replaced! The unit wasn't installed properly either and one of their techs, George, had to make some corrections while he was in our attic. Went almost a week without heat and it's been cold :(

4 stars for the ladies who answered the phones. They were polite and fairly quick about getting back to me about scheduling updates.

4 stars for the technician George. Very nice guy and explained his trouble shooting. Showed up on time for the 3 appointments we had.

Luckily this is all covered under warranty but having to take so much time off of work for a NEW system sucks! Let hope this is the last of the problems.

Maritza R.

Critical: Quality, Responsiveness, Value
I bought a new home and been having many issues.
All i can say that their work is of poor quality and the technicians
lack experience and not professional over all just a big headache.

Ty O.

We had a main water line pipe break. This led to us being introduced to Matt M. He had a great attitude, was very courteous and respectful. While he was completing his work on-site, we had to run an errand but also needed to leave our garage door open to give Matt access to a valve. He wished us a great rest of the day but actually took the time (after he was finished), to wait at the job site until he could reach us to make sure we were able to close our garage door remotely. Who does that anymore these days? We don't have a regular plumbing service but will now use 20/20 plumbing and HVAC based on our experience with Matt M. Thanks for your friendliness, attitude and follow through Matt! He demonstrated ""model"" customer service!

Carlsbad homeowner, Ty