20/20 Air Mechanical

Laura C.

The company does not stand by their work. They came to repair my air conditioning system which had a leak. They repaired one part of the leak but not the other! When we asked for them to come back and check on the other leak they wanted to charge us again! They were paid a lot of money for the first visit and I never even got a call from the owner or manager to try and work things out. Awful!

Lisa P.

This company installed a brand new 2 zone HVAC system in January 2020. When I went to turn on the AC in June it didn't work and required new parts. The system was new already. Furthermore, they went up in the attic to repair damage caused by another company and stepped on the Sheetrock causing the ceiling to buckle. The owner tried to claim it was pre existing and refused to take any responsibility. And she hung up on me. The workers are great but Jennifer Friendly The owner is unprofessional and won't accept responsibility for a simple accident.

Jackie T.

We've been doing business with 20/20 Air since December 2019. They are expensive, but they fixed some issues that we had been having with our HVAC system. Our A/C stopped working last week and we called them to see if they could come and diagnose the issue. Now I don't mind paying for a service call, but I think charging us $257 plus tax to tighten a screw on a damper that they installed in December is outrageous. We voiced our concern about the charge before the service was performed and the company's response was either pay or the tech would leave. Since we'd been without AC for almost a week, we had them go ahead and tighten the screw with the hope that that was the only problem. Next time we have a problem, I'm going to see if we can find another contractor.

Amy S.

These people are 2-3 times as expensive as everyone else. It may be in response to the lock down but at least for now, I would shop around.

Bonnie C.

I wish I had read these reviews before I purchased a heating/AC unit from 20/20 Air. I went through Costco because I thought I could trust their judgment. I had a 30 year old system and my A/C was giving me trouble. I thought if I spent $18,000, I would be carefree. It will be two years next month and I have had no heat in the winter 5 times. Once I had to wait 3 days, with temperatures as low as 45 degrees in my house. Today, I am getting ready to call because I have no A/C and it will be 90 degrees today. It was no surprise because this happened last summer. Each visit costs a few hundred dollars for whatever they make up. And I am still under warranty LOL Well, it is funny to them anyway.
Please do NOT deal with this company.

Jen k.

Don't walk... Run from this Company. They put in our central air systems 5 years ago, they were advertising in Costco and we love Costco so we thought they would be a vetted partner. Let's start with the install... Total nightmare.... Like next day water pouring out of my ceilings ....but we don't have time to come out and look at it today, nightmare!! Fast forward to the present day 5 years later my new system stops working... I pull out the paperwork, says 10-year warranty. phew. We call and they say... We do not service your area anymore! WHAT? You installed the system in my house 5 years ago... Sorry... What about the warranty, Oh that's from the manufacturer. OMG!!! So starts the beginning of Summer and my wild goose chase. Save yourself and RUN

Robert C.

UPDATE:
Thanks to Foley's Plumbing https://www.foleysplumbingandheating.com/ - Showed up next day after one call because a leaking relief valve is serious to them. 40 Minutes and $80.00 later, problem solved, basement dry.

Nice try 20/20 but $80 vs $1400.00, seems to me you should be working on your math skills instead of pseudo-paralegal contract law.

ORIGINAL: There must be a better alternative out there. I can only speculate the core issue but the technicians all seem to be on an incentive program for add on sales. They are always pleasant but some are kind of sheepish about defending their recommendations if you question the need or the cost. Do NOT sign a Maintenance Agreement with them. Priority appointments do not seem to exist. Had to wait 5+ days for a leaking valve in boiler but Salesman was available immediately to quote on replacing AC air handler. Never receive same day service so forget emergencies. When invoking the 100% Guarantee they claim to not know anything about that (4th bullet on Maintenance Contract) and chose not to honor it. Owner would not send agent last evening to address flooded basement which occurred after tech left without replacing valve as requested. Owner said she would cancel our maintenance agreement last evening but this morning another rep called to ask if they could help.
I asked what they were offering and she said they would replace the valve Today between 12-4:00 (without 90 day warranty because I would not agree to 1100.00 recommended replacement of water and new antifreeze) but they were still going to charge another 680 to drain and replace water. On top of the 69.00 eval fee they charged me yesterday for not doing what I asked them to do. I asked that to be refunded and Jessica said ""that's not going to happen"". She also said that she would send me confirmation that my contract has been canceled. That's 2 people who offered and I accepted for them to cancel our agreement. We'll see because another client posted on yelp that they kept taking money because the cancellation was never submitted in writing.
The antifreeze and inhibitor they recommended to be put in costs $200.00 for 10 gals and $18.00 for qt. of inhibitor. The valve costs 20.00.
The amount quoted was 900.00 for antifreeze, 235.00 for inhibitor (which is simply mixed with the antifreeze) and 289 for the valve. No consideration for poor service/lack of communication or flooded basement. This is only the latest example of the suspected gouging this company engages in. My recent A/C maintenance (Which they performed in February for some reason) resulted in a recommended replacement of outside compressor due to high Start up amps. When I pointed out that the unit was under warranty suddenly it was not a big deal. When I checked with the office about this recommendation being documented, they had no info about it but said they were months behind on entering visit notes so it will probably show up soon in their system. Luckily I preserved the hand written notes.
Another time a tech came in and said that we had the wrong circulation pump on the heating system and needed to replace it for 536.00. I pointed out to him that they installed the wrong one months earlier and after discussions with the office they replaced it without charge. They routinely recommend a clear drainage trap to replace 2 existing PVC traps for $310. each. The part costs 10.00 and the current plain old traps have been working fine for 12 years with the exception of 1 clog which was not in the trap.

I have never felt compelled to leave reviews like these but reading some of the other reviews on them I wished I had seen them before I had engaged with them.

If you have no friends and don't like your family then go ahead and recommend this company, otherwise stay away.

Stephen S.

So 20/20 Air has a maintenance service for ductless units - the heating and cooling wall system with an outside condenser. For $179 they send a technician to skim over the units. The entire time spent looking over both units was less than 10 minutes. An that's with the tech taking his time. The tech, who was a nice guy, spent more time on paper work than on the a/c units. FYI, if there's nothing wrong with your unit, don't waste your money. For the service they provide, you can do it yourself and save $179, + tax, while you're at it. The price for this service borders on being a scam.

Gin G.

The worst service ever,unprofessional....it took them more then 10 days to fix the heat.Highly unreliable

Elaine H.

came to my house my air wasn't blowing out much air first guy cleaned the unit charged me 400.00 and left unit still wasn't blowing air house was 83 degrees called them back this time the manger came out he looked and said well outside the dryer vent was to close to the air, well the vent is about 6 feet away and a small porch between.well he said i need a new unit my unit is 7yr. chared me 80.00 he left a few days later a friend stop by said its hot in here he went to my furnace clean the coil and guess what i have cold air. think twice about this company .