20/20 Air Mechanical

Natalia R.

My mother called for an inspection from 20-20 Air. The guy that arrived immediately showed himself as a profesional. He asked what was the main problem with our air conditioning system (the reason why we called) and he checked the thermostats and the furnace. He is not responsible for the prices he says, and would definitely request his services again!

Roy V.

20/20 Air Service serviced my air conditioner compressor. The issue was damage to wiring caused by mice. They said it was quite an extensive repair and also needed a new contactor (worn no damaged). Told me it would take a while and that the parts with the parts it would be $688. They also said they needed me to sign an authorization and give my credit card information. It turned out that the repair took about 20 minutes. Altogether he was at my house for an 1 1/4 hours. Later I looked up the parts on the internet to learn they cost about $25. When I complained they said they billed by a ""flat rate"" and on by the time or materials. I feel that they are cleverly perpetrating a scam on their clients. Don't use unless you don't mind being seriously gouged.

Tom H.

During the installation of a new system in our house, it was a pleasure to have William as the lead installer. William definitely has the technical expertise and the managerial skills to keep the team on track. He has very good communication skills and consistently kept us apprised of the status of the installation. We have had a number of contractors and tradespeople who have worked in our house over the past 18 years. William is by far one of the hardest working and most courteous people with whom we have worked. We look forward to seeing him when the annual servicing for the summer is done.

Jennifer V.

Every person who works for this company is a con artist--from the technicians who come to your house and lie and tell you need $$$$ repairs on brand new equipment, to the girls on the phone who lie and say they are trying to help you but never call you back, to the so-called finance person who is NEVER in the office and continues billing you for months even after you cancel your contract IN WRITING and never returns your call. AVOID AT ALL COSTS and DO NOT SIGNUP for a service contract with them. You will regret it just like I do.

Russ F.

Price gouging. My furnace was leaking so I called from the phone book. Their technician said I needed 3 things replaced for a total of $1,970. I quickly looked online to see what these parts cost and all three cost about $150. When I called their office to find out why there was such a high mark up, they told me the prices are set based on what it costs the, to run the business. Repairing any one of those items alone would have meant draining my furnace. No problem paying for that process. What didn't seem fair was paying full price for each of the other two items at full price because baked into those prices was the cost of draining the furnace. So 2020Air wanted me to pay 3 times for a service they would do only once. For example, they were going to charge me $792 to replace two vents on my furnace. I could buy these parts at a very reputable plumbing supply house in Danbury for $15.65 each or $30.65 for two. They also wanted to charge me $616 to replace an expansion tank. I could buy that from the supply store for $69.60.
If they're already going to repair one part (which includes draining the furnace), why gouge me and make me pay two more times for the same for the thing. Plenty of other hvac repair shops around. Stay away from 2020Air.

Warren S.

I just saw a response from 20/20 Air regarding the negative review that I wrote about them. I would like to point out that the agreement that I signed with them was in 2009. When I decided that I no longer wished to use their services (mainly because of the amount that I was charged or going to be charged for the service call(s) even though I had a contract with them) I thought that the call to their office would suffice. Obviously, I was incorrect. If they did call me to schedule further appointments I replied that I no longer wished to use their services. At no time was I informed that they needed a written letter to that effect - once again they held me to a contract signed by me in 2009. If they had mentioned that a letter was needed to discontinue service - do you believe that one would not have been forthcoming? Once I found out that a letter was needed I sent it off immediately and yet it still took two weeks to meet their requirements. In my opinion, the morally correct thing to do should be to inform those no longer willing to use their services that a written notice is mandatory. I guess the company feels that once they have you (as in the 2009 contract agreement) your theirs for the long haul. Look elsewhere for service(s) there are plenty of fine upstanding air/heating services in the area.

Eric G.

Stay away for this company. They installed a new AC unit in our house in 2013. Exactly two years later, they came for the annual maintenance and told me the compressor was broken and they would not cover it because it was 4 days past the 2-year warranty. I asked another provider (Gault) to come for a second opinion. They found out the 20/20 Air technician had just turned off the main switch and the unit was working. I will give them the benefit of the doubt and assume their technician is incompetent. If not, he is a crook and wanted to charge me $2,000 for an unnecessary AC compressor replacement.

Andrea F.

Stay away from this company!!! They WAY overcharged me. I usually never write reviews but my experience with this company compelled me to! My air conditioner was not working properly, they determined that it was a leak. I agreed to a product called ""super seal"" which took them all of 10min to put in and charged me $800. In a matter of days my system wasn't functioning properly. They said the next step was a $1700 repair to find the leak. at that point I got a second opinion and discovered that I had a faulty valve and indeed no leak!!! After the RIGHT diagnosis and repair my system has been working great. If I had stayed with 20/20 I'm afraid I would have spent THOUSANDS!!! This company is a scam so STAY AWAY!

Louise W.

This company is a scam. The technicians do not know what they are doing. Our furnace needed to be repaired after they came. They insisted on our paying for service and signing up for a year contract which charges us $50 a month. When I have tried to cancel, they will not let me. I have called and they say the request must be in writing, but when I sent a request, they said it never came. I am now going to the post office to send a request to cancel by certified mail in hopes that will do it. Stay away.

Jeff Nebel N.

Service was great from start to finish.Install was quick and clean.Oh yeah Very competitive pricing.