2 Sons Plumbing, Sewer, Electric, Heating & Air

Miscforsophia L.

Very professional and efficient. Solved my problem very well and provided very helpful advice to my furnace.

Sai B.

I am extremely dissatisfied with my recent experience with this plumbing company. When I called to get a quote, the person on the phone displayed a rude and borderline bullying attitude. Instead of focusing on the current issue and discussing the best ways to address it, he seemed more interested in digging up past records from 2 years ago and questioning why I didn't choose their services previously. The reason I didn't go with them before is clear: their quote wasn't competitive. Customer service should be about resolving issues, not interrogating potential clients about past decisions.

fank l.

Extremely professional. I was pleasantly surprised with how easy they were to deal with and how transparent they were about their pricing. I scheduled a service and they had someone come out quickly. The tech was experienced and super friendly. He went over the work, confirmed it, and took care of it. Also provide additional recommendation, no up selling. Guy was a star! The call center, texted updates and tech all communicated very well. Definitely recommend.

Renee F.

I called and scheduled appointment for a leaking dishwasher, the guy came out and said something was going on, however he said be additional 600.00 to pull out dishwasher, he then said don't worry about it, keep using the dishwasher, my husband told him to leave paid his 50.00. Then called SouthWest Plumbing and extremely grateful. We have a leak that they clearly saw out of the gate (keep in mind he guy form 2 son's plumbing said keep using dishwasher) we would have ruined the subfloor. I would never recommend 2 Sons Plumbing.

Valerie S.

They were great, had two techs at the house in 30 minutes for a baseboard heater that was overheating after a power outage. Installed a new thermostat and fixed two outlets that weren't working quickly and efficiently, highly recommend!

Sam S.

2 Sons Plumbing's HVAC team did a fantastic job troubleshooting and then installing a new heat pump in our home (late March 2024). When the old pump failed to deliver heat, we realized it was time for an upgrade. They did a fantastic job and we have a working, efficient heat pump running great. We'll definitely have them come back for inspections. Special thanks to Stephen for being forthright about the challenges with troubleshooting our original heat pump's issues. Special thanks to William for all the hard work on installation day.

Jo F.

We chose 2 Sons over 2 other companies to replace our air conditioner that broke with a heat pump. The persons providing the assessment (Eric and team) were extremely professional and thorough. After choosing them we had an install in less than 2 weeks. They arrived to the install on time with great communication. Over the course of the 2 day installation they were great at communicating and again extremely professional. We are extremely happy with the new heat pump and even signed up for their maintenance program. If their other divisions (septic, plumbing, and electrical) are anything like their heating and cooling , they'll be our ""go to"" for those services as well.

Saurabh S.

EDIT: More lies and outright gaslighting from the owner right below:

""You chose to have us attempt to rebuild the cartridge as it was the most cost efficient solution. We performed the work exactly as it was described on the estimate, for the exact amount that was quoted.""

This is a lie. My cartridge was not replaced.

""Your choice at the time of the visit is what has cost you more money. Your choice to save money and have us perform a temporary repair is what has put you in this situation""

Yup, my choice at the time was to trust the plumber that you sent and trust his words that ""if this doesn't work, we will replace the cartridge later.""

I wasn't told of any time limit and I wasn't told of any additional charges.

""We were completely transparent and were never dishonest with you. We were and still are willing to work with you, hence why we provided you with an estimate to perform the work necessary AT A DISCOUNTED RATE.""

Not only you weren't transparent with me, but you did not provide me with any discounted rate. I think you need to go take some fundamental arithmetic lessons. I ended up paying MORE than the original quote for LESS than the work.

""For you to try and spin it that we are fraudulent and dishonest is completely false""

Nope it's totally accurate. You run a fraudulent and a fundamentally dishonest business. You lied to me and you are lying here. I have receipts.

""If anyone is being that in this situation it would be you as you simply are trying to manipulate us into performing this additional work at no cost to you.""

I really hope no one is ever in my situation to deal with dishonest people like you who falsely advertise their services and then gaslight others like this.

I will repeat - STAY AWAY FROM THESE LIARS.

ORIGINAL REVIEW BELOW
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TOTAL FRAUD | STAY AWAY FROM THESE GUYS

I needed to repair a leaky faucet in my bathroom so I called these guys.The first visit was fine - they presented me with a bunch of options. I selected one with cartridge replacement. During the second visit, the plumber said ""hey we might be able to repair this just by tightening the cartridge. No replacement needed!"" I figured, sure why not? Let's save the plumber an additional trip. He told me ""if it still leaks, give us a call back. We'll replace it."" It sounded good to me.

A few weeks later, my faucet continued to leak. So I called them and asked about it. This is where everything went wrong. They told me that I would have to pay the same as the original quote for the job.

Their rationale was that I already paid for the original job and was satisfied with it then. And that I shouldn't have trusted the plumber that came to me. I called in for a specific job and I was ""presented with options one of which I ended up choosing."" If I knew that the ""if it still leaks, we'll replace it"" would cost me additional $450, I obviously wouldn't have agreed to it.

This is dishonesty and fraud that I've never ever experienced. The fact that the plumber who visited me left their company might have something to do with it - I won't know.

I ended up paying ~$450 to try to fix a leaky faucet that still leaks.

""Tyler"" kept telling me ""I want to try and work with you"". Well, if you wanted to work with me, you wouldn't have defrauded me of $450. Since it had been a few weeks since my faucet started leaking again, I would have been okay with paying some $$ extra. But he was hostile and rude on the phone saying ""I'm not going to refund you at all.""

Someone told me that ""it's impossible to find an honest plumber"" and these people are a shining example of that. I've learned my lesson though. Never give them the benefit of doubt. Don't try to treat them as humans that you would otherwise treat with trust.

Hussein A.

Good company have had service done at my house before and they did an amazing job installing out sump pump line 4 years ago. I called them today to come see if they could unclog my bathtub and they snaked it out in less than 5 min but charged $400 to snake a bathtub drain but I needed my drain unclogged so I swallowed a pill and paid. They are good and nice people, but charge a little too high for something that didn't take 5 minutes with an electric snake. I would understand for more serious clogs to charge $400 but for a bathtub drain it's a bit excessive..

Vitalie G.

You guys are not flexible! Very bad behavior especially at the beginning of setting up first meeting. But good to know! I would like learn about this inflexibility during started process.