$15 Dollar Sewer and Drain

Kathleen H.

What a complete waste of my time. After telling me they would be here by 10:00am.. finally at 12:45pm they tell me they can't make it to my area. JOKE

Tom L.

Problem with toilets backing up on a regular basis. Sergio came out during the promised time frame. He listened closely to the issues we had been experiencing. Broke the problems down to a back up in one toilet line which he took care of quickly. The other two toilets had a build up from the hard water and were not flushing with high speed flow. Resolved this issue and now all three toilets are working great. Cleaned up and was on his way in a short time with a fair bill. I will use them again.

Kalison C.

Problem: Blocked sewage mainline in single family residence, 2 story. Symptoms: downstairs toilet wouldn't drain. Snaked it. Fail. Upstairs water/toilet flushing would cause black bile to fill my downstairs toilet and shower pan in downstairs bathroom. Black color from iron pipe corrosion + sewage = normal. Basically this stops all water operations in your house, lest you flood your own house using any other toilets. Bad.

Solutions available to me:

- Remove toilet; Snake line from toilet line (this is a temporary fix, as it won't get through roots because you can't use a power snake and fifteen dollar will not remove toilets; and can be messy if the toilet is full)

- Snake line from sewage release cap - if you can find it! (it was under my house in crawl space making power snaking operations impossible)

- Dig up lawn to find main line, insert drain plug, snake line from main line in front lawn

- Never use my toilets again and camp out early for Star Wars - The Force Awakens. Yes!...uhh...I really had no choice here.

Timeliness: Arrived same day within window given

Estimate: $850.00 (market rate for this type of job)
Final cost: $850.00

Result: Job done in about 4 hours. They carefully checked under the house to spot anymore leaks, dug a hole in the law, got into pipe, snaked it, inserted a valve and problem solved. Plumbers were polite and friendly. They also snaked the line (again) after the value cap was inserted to grind out more roots or debris in the pipe. They were careful to not crack the main water line (which was adjacent) or the lawn sprinkler plumbing.

***** five stars! *****

Ana G.

If I could give them a negative # I would. They are the most unprofessional people I have ever dealt with. I had a huge main line plug where my basement was flooding so I was willing to pay for night rate. The guy came out and said nothing but negative things and convinced me to leave it for the next day. He said he would call his office and be here from 8-10 am I called in to work because obviously it was something that needed to get taken care of. They never showed up I called 4 times and never got an answer from the girl that answers the phone! So I called the drain king took care of it in 1/2 hr and sold me on getting more work done! As for these people I would never call them again!

Nicole S.

We've used $15 Sewer and Drain twice and both times we've been really happy with them. They were super quick to arrive and the one time we needed them to do the job it was super fast and a decent price. The second time they were nice enough to let us know that we weren't responsible for the job, the city was, and the plumber waited with me until I got someone on the phone from the city. All in all, we're super happy with them and would definitely recommend them to anyone.

David T.

Use them for clearing clogs. They have the right equipment because that's their specialty. I don't know how they are with other services but for my really bad kitchen clog that's 70 feet away, they are 3 for 3 with clearing it. Others plumbers have failed because their equipment were too small and weak.

Roxanne C.

UPDATE: The Manager called me back to talk about what happened. She was super nice, listened, was understanding and is adjusting my bill to $95 - there standard hourly rate for snaking a line. They took the time and showed they care! Much appreciated! Changing rating from 1 star to 3. OMG - worst customer service ever! My sink was draining slowly and bathtub and toilet in same bathroom. Doesn't take a genius to know there is a clog somewhere in the line! Quoted $190 since he had to ""get another guy and get on the roof"" to drain the main line"". I agreed. He went to work, on his own, under the sink, for about ten minutes, wrote up my bill. Said $176 since he ""didn't have to go on the roof after all"". I checked and sink STILL DRAINING SLOW!!! I told him, he said ""that is a different problem, i drained your main line!"" Unbelievable...I said, ""but my sink is still draining slowly. He said then it would be $190 to fix (which i had already agreed to pay) so I said YES PLEASE. He back talked me, belittled me, said ""i have 23 years in this business, let me tell you what's happening""...he worked a bit more under the sink then sink seems t be draining okay for now! At least there is a 30-day guarantee. I immediately called the office. They weren't surprised and said they have had complaints about this guy, apologized sincerely, and confirmed that if I have issues with my tub, toilet or sink, they would send someone else out to fix. Seems like all he needed to do was put a snake down the drain and unclog it and I paid $190!!!!!!!!!!!!!!!!!!! AND HAD TO LISTEN TO HIM INSULT ME! So much for $15 Sewer and Drain repair.

Roxanne in MV

Lily M.

Very nice plumber but the overall service of this company really ""Stinks.""

Long story short, emergency plumbing incident on a weekend. Plumber is sent out but the wait and the communication on WHEN he would arrive was terrible. Receptionist said, ""they couldn't locate/find him.""

Once he did arrive, the work done was fine. However, he suggested for us to schedule a follow up so a tech could come check out the pipes with a camera. After calling and arranging a time during the week, NO ONE SHOWS. Schedules were re-arranged so this tech could come by. Um...wtf?

2nd appointment made, NO SHOW AGAIN. No phone call, nothing. Even after calling and letting them know there was a no show the day before.

Total Crap. Literally.

Nan M.

They double charged me on two separate visits. I've left the owner and the billing department over 5 messages and I've yet to hear back. I will never use them again.

Harshad S.

Had an appointment set for today between 8am and 11am. They call me at 935am. My fault I did not hear the ring probably but I saw a missed call at 940 am and called back, only for them to tell me the job has been reassigned. Seriously...can you atleast call your customers twice before you do that..I guess the economy is doing so great and there are plenty of jobs...an I dont give an eff attitude works for these companies....