Zoom Drain

Magdalena R.

Never use this company: we hired them to fix our outgoing water line and in the process they damaged the water main going into our home, resulting in over $10,000 of damages they refused to pay. We have evidence and the project manager admitting their mistake after the fact but never told us that they fractured the water main during their repair of the outgoing line. They tried to cover it up by replacing the fractured part of the pipe but it ended with our front yard being flooded and having our water turned off for a week. Never use this company as they take shortcuts that will cost your thousands of dollars.

David Y.

Service is ok and similar to most of pluming service. I called them for cleaning my drain fort an urgent issue. The price is a way higher than most of plumber. It is overpriced and warranty period just 15 days. Don't recommend.

Kojo M.

Good service but very expensive for the work being done. $800 for a job that took less than 1hr is ridiculous

Susan S.

This is one of the worst companies I have ever dealt with. No communication. We have been trying to get our ground floor condo drains cleaned out for preventative maintenance and have literally been screwing around for over 2 months.
First, they wanted a deposit, we tried to cut a check for 50% and then it was discovered our property management company is a client - no deposit - but that was not communicated to the scheduler. We finally scheduled the appointment, Four-households have been sitting here since 8am waiting and the tech is out sick. No one called. It took me a text and two phone calls to find this out.
Prior to this we had them come to do a drain clearing that had a clog and the two people they sent had no idea what to do. Thankfully they sent another gentleman, Lonnie Friench, who did a super job. That is the only reason that we went through the hassle to try to book them for our preventative maintenance. But we are done and will find another company.
Save yourself the headaches of dealing with Zoom Drains and find someone else.

Heidi H.

I recently used them at my friends referral to clean my sewer line. Not only did they come on a Saturday, they even gave me a time window. I even received a call from someone saying the Tech would be here within half hour to 45 minutes he was here in five from that confirmation call. Took him a little while to clean it because it was very blocked but I am completely happy & they are around the same price as everybody else. I would definitely use them again.

Catherine G.

Zoom came to repair our sewer line in June 2021. It is now June 2022 and we are still working and paying to fix the damages they caused. The technician was polite, however, there were many issues with the work. In addition, management was extremely unresponsive.

1. They put the cleanout underground right in the middle of our walkway. The clean up was under our torn up walkway, that Zoom had to rip apart and that we are required to fix ourselves. Putting the drain underground was great and a huge help. We were told they ""messed up"" and it was an ""accident"" that they put it under the walkway. This is a major inconvenience if we ever need to dig it up.
- after many phone calls and emails, Zoom did in fact come out and moved the drain
2. Our electricity to the pool was completely ripped apart. We were told this is very common and happens often by the technician. We had to pay an electrician to come and run new electricity to our pool so we could have a working pool.
3. During the work, our underground corrugated pipe that drains our gutters into the backyard was torn through.
4. They completely ripped up our entire back patio, without giving us warning that they were going to do so.

After many calls, Zoom only took off 2,800 from our bill. However, we have spent more than double that repairing all the damage they have caused. We were extremely disappointed with their work and would not recommend them to anyone.

B. F.

500 to snake a drain; highway robbery! This service call took 45 minutes to resolve our issue. When I called to go over why so high, the customer service department continuously gave reason upon reason why this service is so difficult and how this company is the best. Excuse me, but I think one thing plumbers can accomplish successfully is snaking and clearing a line. We will NEVER use this company again. Go with a local person who is fairly priced!

Sunil C.

We had issues with our drains. We weren't sure what was going on. We called Zoom and they were very professional on the phone. They sent in a technician very quickly and also sent a text with a pic of the technician along with a real time ETA. Once Jarrod arrived, it took about 30 minutes. Great service. Would highly recommend if you're having drain issues.

Min Z.

This we spent $1300 for only 4 days for the jet spray don't believe their estimated amount they will have a reason to add your money call the company they have no one in charge they will just shrink the responsibility

Michael K.

Excellent response time and service. The technician was extremely friendly, explained exactly what he was doing to address the issue.