Zoom Drain

The B.

4 Stars - Great Service with One Bump in the Road...

We had a generally great experience with Zoom Drain, thanks in large part to their technician, Jeremy L. He was professional, respectful of our property, and took the time to clearly explain what was going on and what the service entailed. He was transparent, insightful, and apologetic where needed--truly someone who takes pride in his work and customer service.

We had a clog at the kitchen sink which we had difficulty locating and clearing ourselves -- took three days, actually, until deciding to get the experts involved. We chose Zoom Drain. Jeremy's quality of work was solid, and their responsiveness from the moment we made contact was impressive. However, there was a scheduling mishap where dispatch confused our appointment with another customer's. Because of the mix-up, I had to cancel work meetings and rearrange my day, which was frustrating and inconvenient. That issue is what kept this from being a 5-star review.

That said, Jeremy's work and demeanor were redeeming qualities and is why this is still a 4-star recommendation. He took responsibility, communicated clearly, and made a real effort to make it right, including recommendations in reconfiguring the original piping under the sink, which was not optimal. A little out of scope from what we had requested service for but, he explained things so thoroughly that we wanted it done right.

Mistakes happen, but the recovery matters--and in this case, we think they did a really good job thanks in large part to Jeremy. Would definitely recommend them but would also be just as cautious with the scheduling.

Brandon O.

Absolutely awesome service! Jordan came out and took care of everything in less than an hour. His kind and friendly attitude made him a pleasure to work with. The cost was also much less than I was expecting compared to every other plumbing related issue I've experienced in the past. Great job you guys! I will recommend you to everyone I know.

Mike P.

I had a Great experience with Zoom Drain.
Jeremey was great
Very knowledgeable and outstanding personality.
Pricing was reasonable and service was quick.

A great experience overall!

Cheryl J.

Thank you so much! Great customer service, honest,quick reply on a Saturday morning. Came out looked at our situation said he had a couple jobs to go to first but managed to get us back up and running.
Highly recommend.

Jonah R.

Jordan was fantastic. Answered all my questions. Came out within an hour on Sunday and had the drains flowing again. Roto Rooter came out 15 minutes after he did and had a higher price after waiting for 2 hours on them.
Jordan was very professional, listened and treated me great.
Zoom Drain is my new go to!

Simon B.

I contacted about five service providers to have my septic ""operation and maintenance O&M"" inspection done for the County ... of the set, Zoom Drain was the first to reply, communicative, and candid about the process, and their charges.
We were promised to get the job done in a few days and they showed up as scheduled. Their prices are competitive and the job was done neatly. Highly recommended ...

John V.

Great company, called about a backed up toilet. They were able to come out first thing the following morning. Jordan and Jeremy showed up in the freezing cold and cleared the clog on the drain line very quickly. They also took extra time to scope and jet the line and found a busted pipe and extensive roots in the lines as well. They got everything cleaned out very quickly and left me with a product to help keep the roots away till we can get the pipe fixed and possibly get a liner installed in the future. I would recommend Zoom drain as they were fast, professional and reasonably priced. Thank you for great service.

Callie H.

We are quite impressed with the quality of customer service from this firm! They showed up on time, with parts in the truck, explained the tradeoffs of various approaches to our plumbing problem, and provided an estimate that was considerably less than the other vendor we were considering. These people didn't just seek our business, they WON it fair and square.

ETA: techs returned today to install the part they didn't have onboard yesterday. Again, courteous, helpful, skilled. Our #1 choice for future plumbing work.

John B.

Clog sewer line. I had a resident who had a clogged sewer line zoom drain Service and Jeremy came out found that there were roots growing in the line and cleared it. He did a fantastic job. I would recommend them to anyone.

R B.

Called Zoom, at 330 the day before Thanksgiving, for some kind of clog that was backing clean toilet water into the shower. Kristina took my call and after listening to the issue, dispatched Jeremy while we were still on the phone. Very impressive. Jeremy showed up 20 min later with it seemed like everything needed to complete a septic replacement, except the tank. It wasn't an easy job to find the 35 year old tank in the Graham Potato soil, especially with a modified system that fed from the opposite side of the house. Very impressive company and personnel. Jeremy was knowledgeable, thorough and an incredibly hard worker, digging and backfilling until he found the tank. He called for back up and Gordon showed up and between the two of them knocked a tough job out in a couple hours leaving around 530. I will never have to search for a plumber again. Zoom has the contract every time. And the prices are the best you'll find. By far!!