Zoom Drain

Anthony C.

I didn't end up needing Zoom drain this latest time, but we have used them in the past with good results and a good experience at a marketable rate.

Robert A.

I left a ""5 Star Review"" earlier today, on Google, regarding the great service provided by Zoom's Service Tech ""RICH' who, once again, completely resolved my problem. I do, however, believe I failed to mention the following. To succeed, every business must provide the best possible ""Service"" at a reasonable price but must also have ""Great Customer Service"". My experience with ""Zoom Drain"" started with my call to their "":Front Office"". There I was greeted by ""LISA"". I explained my problem and the urgent need to not only clear the drain but also my hope to watch the Phillies play in the World Series last night. Well, the Phillies may have lost, but I hit a ""GRAND SLAM"" with Lisa. She kept me informed of when the service tech would arrive and I was able to see the first pitch of that game. Thanks for keeping your promise Lisa - ""Zoom Drain"" is now on my contact list on my Cell Phone.! Thank you all!

Breahni L.

I contacted Zoom Drain for an emergent plumbing issue thru thumbtack and read that they offered a $0 on-site estimate. Not only was my issue not fixed/diagnosed but we paid $140 for the service call.

lucy l.

I had a couple of plumbing issues; toilet with a crack in the tank and a very slow-draining kitchen sink. ZD offered a free estimate which I appreciated since I didn't want to pay for a diagnosis that could result in a high estimate.

As it turned out, ZD's estimate was more than I budgeted, so I went with a friend's plumber instead. While this plumber is more reasonable and within my tight budget, I'm also on the wait list for service.

ZD was very quick responding and sending a rep for the estimate. I was surprised they were here within a couple of hours of my call. A+ for speed and promptness.

Katie O.

Andrew came out to help with my drain. He couldn't have been nicer or more professional. If you need your drain unclogged; please call them. They are fabulous!

Dylan P.

Very, very poor service and communication skills. I hired Zoom drains (phoenixville, PA) to clear a drain line for me and asses what needed to happen next. They gave me a quote to replace the curb trap and said it would be a one day process. We decided to move forward. They showed up to our house and had 3 guys on site. It took them 8 hours just to dig the hole and cut the pipe. After doing that, they decided to leave without saying anything to my wife, who was home all day. They failed to tell my PREGNANT wife that she would not be able to use the toilet or water for a whole night. I had to call zoom to ask why it was not finished and why they were so unprofessional in not telling a homeowner that they would not be able to use their toilet. They did not return my call until 9:00PM that night (3 hours later). They had no excuse as to why they would leave a home without telling the residents: A) the job took longer than expected B) when they would return, and C) you can not use your water/toilets. During the install process, they had to cut into my driveway. In the quote, they include pouring the concrete to patch the driveway. It has now been over 2 weeks since they replaced the pipe and they still have not returned to patch the concrete. I have called multiple times since to voice my displeasure and to find out when it will be taken care. Ive been told that they will return my calls, but have not heard from anybody. The only time they will call, is to request payment for the UNFINISHED service. As someone who works in the trade, this is the worst service I have ever encountered, for such a simple process.

Andy B.

I have used Zoom twice over the past few years and today's experience confirmed that they are are great choice! The technician came only a few hours after my call, with lots of confirmations and info before he arrived, was courteous (always nice), super-efficient (critical), and resolved the issue (brilliant!). I had a gurgling toilet that was getting louder, smellier, and with more frequent displays - and which had been checked out a couple of years ago by Roto Rooter, who told me it was fine. Zoom checked it all out and fixed it. I've had basement flooding in Philly 3 times and having this resolved, for a very reasonable fee, was a huge relief.

Jane N.

I called Zoom Drain in a panic since my nephew found out a tree branch was growing in the toilet pipe causing a major clog. The service technician came out to NE Philadelphia the same day. Michael Nestor was able to resolve this critical issue with experience an professionalism. He wore a mask and coverings on his his shoes each time he entered my house. Michael showed me pictures from the camera of the drain and additional tree debris etc in the drain and explained in detail what was going on. He was great and deserves recognition. Although costly, I am very pleased with the results and I wouldn't hesitate to use Zoom again in the future. Jane N.

Police D.

Although the service guy Jarod was courteous he didn't seem confident in his knowledge. I paid to have a storm drain ""unclogged"" that had nothing to do with the problem of my basement flooding. So I would say this was a ""BS"" job.

David L.

Zoom is a terrific company. I am in the real estate investment and development business and deal with a lot of contractors and vendors. They range from ""avoid--do not do business with them"" to ""just OK"" to ""above average"" to ""exceptional."" Zoom falls into that top tier. Zoom ranks high in all categories: (a) experience; (b) credibility; (c) efficiency; (d) fairness in pricing; (e) reliability as to schedule; (f) service support (from staff at the home office to staff in the field); and (g) accessabiity and accountability of company owners. I have yet to meet/interact with a Zoom employee who does not leave me with the feeling of : ""Wow, what a great ambassador for that company. Zoom does a great job of hiring people."" You can deal with Zoom in confidence.