Zoom Drain

Terry L.

Horrible service tried to create a side job while working for Choice Home Warranty
When I refused he packed up after only Rodding our drain for 15 minutes. He then wanted me to Zelle him $80 for HS h g a difficult time taking off my drain cover.Don't trust them.0

Michael M.

I contacted this business based on a recommendation from a local hardware store that I trust.

When I called on a Monday, I was told that a plumber would be out same-day. Great! My issue is simple and I looked forward to having it fixed in short order. A few hours later, a dispatcher from Zoom called me to tell me that the office made a mistake, that they were a little overbooked, and that they wouldn't be able to come out until that Wednesday at 3:00pm. I said no problem, see you Wednesday.

I called the office on Wednesday morning to confirm my appointment for that afternoon. The office said that I'm not on the schedule, but they had me on the schedule for the previous Monday which already passed. I explained to them how I had been rescheduled on Monday and that no one has come to provide service yet. They said no problem and that they would add me to the schedule for that day, Wednesday. I said okay sounds good.

Around 4pm on that same Wednesday, I called the office again and asked for a time frame for when a technician might be able to come to my house. I was worried that no one would show up since it was so close to the end of the day. The person I spoke to said they could put in a request for an after-hours technician to come out that night. I said that I didn't want to pay extra for after-hours service, as my issue is not an emergency, and that I would take an appointment the following day. The person in the office told me that they would schedule me for the following morning at 9am. I said sounds good, see you tomorrow morning.

This morning around 9:30am I called Zoom to confirm my appointment since no one had showed yet. The person in the office said that I was on the schedule for today, but scheduled for the afternoon. I expressed my confusion at being scheduled in the afternoon since last night I was told they would be here at 9am. I explained my frustration with the scheduling process and that I've been trying to book an appointment since Monday. The person in the office told me that they would reach out to the dispatcher to find out when the technician would be available and they would personally call me back to let me know. I said that would be great, thank you.

That person never called me back. So, about 20 minutes ago, I called the office again to see if I am on the schedule for today and, if I am, when the technician would show up. This person told me that I am on the schedule for today but that they cannot give an estimate of when the technician will arrive because the technicians determine their own schedules based on the complexity of the job. The window that the office is supposed to give for an appointment is all day.

At this point, I asked to be taken off the schedule insofar as I was ever on it.

All of the people who I talked to were perfectly polite and well-intended, but I think they are experiencing serious issues with scheduling.

I really tried to give this business my money, but I don't think they actually want it. I cannot recommend that anyone else try to schedule service through this business until they resolve whatever issues are plaguing their scheduling system.

I will be reaching out to the hardware store to let them know about my experience as well.

Constance W.

The service was great!! They came our right away and fixed the problem. Mike and Kendall were very professional and Pam works with her customers

Dan I.

The Zoom team was very responsive and efficient. Mike and KB even called in advance to explain why they were running behind. They replaced an old and out of work garbage disposal, ensuring the new one worked properly and wouldn't cause any future leaks or damages. I would definitely work with Zoom again.

Lexi Q.

Gerald was fantastic! He arrived to my home on-time, with a friendly and professional attitude. My drain was unclogged within 10mins when I was told from another company that it was unfixable and needed heavy repair. Honest, friendly, quick service is just what I needed and Gerald was the man for the job! Thank you!!

Carlos V.

The company service was excellent. Showed up as promised and Gerald was great. He is a good, honest employee. The price was better then fair. I will use them whenever i need them going forward. Thank You Zoom

E J.

Really great process. Very easy to schedule, text you 30 minutes before arrival. Plumber was masked and very polite. Not pushy at all but consultative. Was able to work on fixing our issue the same day and a week later everything is still resolved (I e no more running toilets).

I would definitely use them again. 1 small issue might be I'm just not sure how much plumbing repairs cost so I couldn't judge them on the price. Their service is excellent though.

Brittany L.

This company is awesome!!! The night before I was about to leave on vacation I noticed that my garbage disposal way broken and clogged and emitting a foul odor. I scrambled to find someone on Yelp that could come first thing in the morning. The owner responded in minutes to my Yelp request and she moved things around to get my appointment before my flight. The technicians were right on time, did a great job (even explaining how everything worked) and made sure they left my home exactly the way it was. In and out in under an hour! Will definitely be calling back again!!!

A J.

We had a nightmare of a plumbing problem in our new home. After 5 plumbers in a months time we found Zoom Drain and they are Life Savers... They were honest transparent and emphatically anxious to help us. James is AWESOME and pretty funny too, his first visit out he worked tirelessly to find the problem he was honest professional informative and prepared to go the extra mile.

His honesty knowledge and professionalism were the very reason why we trusted Zoom Drain with the job. Thank you to Pamela as well for working magic to get us on the schedule .

James you are truly the standard by which service should be measured thank you for all your efforts and hard work.