Zoom Drain Central Texas

DV H.

JC was fantastic and fixed my sink draining issue. He was great with my dogs as well, which is a relief when someone is entering your home. The pricing was fair. I was very happy with the plumbing work done. I will be calling Zoom Drain and requesting JC in the future whenever I need plumbing work!

Ashley K.

I DO NOT RECOMMEND EVER using Zoom Drain. I called them on July 12th to look at a potential clog. When the technician left, he said it was fixed. Ten minutes later I had water covering my entire pantry, laundry room, and it was as entering my garage and my kitchen. I had the owner send someone back, but she made me feel like I was the problem and only partially reminded me. after having it looked at for SEVERE water damage, I NEVEr heard much from
Her again. Never an apology, never a follow up. NO accountability. I CRIED. The damage ended up costing me well over $20k in LOST revenue. Still no apology and never any urgency to get it fixed from zoom drain. I was passed off to multiple contractors who were in and out of my house for a MONTH to fix it. ZD never spoke to me again and only communicated through the businesses they sent out to fix everything; water resto team, another plumber, movers, other contractors, etc. I had to beg for them to hire movers to move my work inventory that was exposed to the water damage and kept trying to find more affordable options for them. Because of their initial mistake and lying saying they fixed it, they had to rip down my entire shelving system in my pantry, which had all of my businesses inventory and put it in boxes in the garage. I had to figure out how to run my business out of boxes in the garage for a month. I am STILL unpacking and finding my stuff. The contractors did a mediocre job rebuilding the shelf. The movers actually were the nicest of them all putting my inventory. They never formally apologized, she made me feel to be the problem. No follow up on anything and I had to start taking anti depressants again because of the immense amount of stress, lack of care to the situation and serious loss of revenue. Do not ever use them, calling them was the biggest mistake I made in 2024. I'm still unpacking (September 3rd and it happened July 12 and I haven't heard from them since July. Not even ONE apology when their plumber caused the water damage.) They never even followed up to make sure that the work was completed was up to the standard of what it was before they ruined it and this mistake has cost me a severe dip in my mental health, severe lack of of revenue to my business and they made me feel terrible the entire time when they did communicate with me (they maybe text me twice after it happened but just ignored me after my refund and passed me off to contractors.) DO NOT risk using them, this has been the most stressful experience all because of a clog (PS I had to beg them to send a second guy out who easily found the clog and fixed that, but that was too late for the water damage and the owner made me feel like she was accusing me of lying to even get the second guy out here after the first guys mistake.)

Alan W.

Super helpful, they came out and helped me with my backed up washer within 2 hours after calling on a Saturday, very professional and I will be using them again.