Zoom Drain

David K.

Called Zoom Drain to address a clogged kitchen sink and they were able to send a technician out same day. Tyler showed up diagnosed the problem and gave me a detailed explanation of the situation and the approach to solving the issue. During the snaking process he would use the camera hose to show me the progress inside the pipes and all the grease buildup that was causing the clog. This is the first time a plumber has done this and I've had many plumbers out to address clogged sinks in the past. Needless to say the issue was resolved and my sink is operational. Thank you so much Tyler! If you ever need plumbing services, call Zoom Drain. A+++++++ service!

Richard J.

I'm glad I chose zoom drain. Technician Maurice knew exactly what to do especially with me dealing with other companies. Also, 5 stars to Maurice...Richard

Kyle L.

Maurice was professional and personable. He helped solve a problem that other pros couldn't, and the pricing was very reasonable. I would highly recommend Zoom. Thanks Maurice!

Christina I.

After trying to find a company that doesn't try to up charge after 6 pm WE FOUND IT!!! Thank you for the excellent customer service and speedy fix to our main sewer drain! Our technician was friendly and very helpful! If you need someone for your plumbing needs I would go with Zoom Drain!

Gabriela R.

Prompt and timely with their work, patient with my twin toddlers' curiosity. Kept everything tidy.

Maria V.

As stated the tech (Aiden) was very good and knowledgeable. The work was completed. The secrecy of prices was the main problem. When you're a senior and have limited income pricing is very importantI. The gentleman on the phone was very vague and wouldn't quote me any pricing for auguring if needed. They do say once he's there you don't have to use them but really we're desperate when we call and if they're the first to respond sending them away is ridiculous. I did appreciate the same day response that was great.

Nick L.

Day after Christmas....calling around, none of the Drain Cleaning places were even answering the phone. Drain plugged with roots.....in bad shape. Considered renting a powered root-cutting snake (more later) but made one more call. Zoom person picked up himself as Lucas and asked how he could help me. I gave him the details and he said that I'd be getting text messages on updates. I received a text immediately noting the start of the process. A few minutes later, I received a text from the technician that he was 55 minutes away and included a phone number if I had any changes. Maurice arrived in a clean and very well equipped truck (after seeing all the items that he either pulled out or used from the truck mount, it was like having Batman clean the pipes). He noted that I may have had success cleaning the sewer on my own, but that I could have broken that snake off on a root and had a host of new problems on a day that I needed none. Yay me for not trying this myself. Maurice identified two clogs - one on the house side of the cleanout and one on the street side. He offered me two options - to simply clear the drain or to cut the roots as well. I opted for the latter (more on THIS later). Maurice processed this pipe like a doctor - cleaned everything going in and out, checking and double checking, confirming correct work with the Camera (sharing some of the results with me). Honestly, my first thought was ""why is a smart guy like this out here cleaning sewers?"" followed by ""thank GOD that a smart guy like this is out here cleaning sewers!"". He cleared the pipes, the roots, ensured that the upline feeder pipes to the sinks, toilets, shower and washing machine did not get plugged as collateral consequence of the original plug......a good thing, as the shower needed to get re-cleared post repair. A professional, systematic, friendly job. High regards and ratings for the system and the people just on that.
I was even happier with what did NOT happen. There was no up-sell for additional services (outside of the very reasonable choice he offered as to whether I wanted the pipes just de-blocked or if I wanted the roots cut as well, two different tools, times and prices). I was not offered a quote for a new sewer lateral (one company two years ago wanted me to get the $17,000 lateral replacement option. In and out....and on to the next job.
Anyone that thinks that they are overpriced has no idea what they are talking about. Travel time for my job was 55 minutes in and I assume the same time back. They were on site within an hour (try that with most plumbers....you're lucky to get same day). His truck was well equipped including a large (separate fuel motor) water pressurizer with remote speed control, TV and camera, cutters, etc. Worth double what I paid.
Zoom....thank you thank you thank you.

Ludovic ..

Just had another issue with the sewer system this time, and another satisfying service by ZoomDrain. Maurice was very professional, giving all the info we needed from the cause to all the details of the process. It is a little pricey but the quality of the work and the service is excellent.

Hudson S.

I wrote to Zoom Drain about a stoppage in one of our pipes. I was requesting basic pricing information, but the operator refused to share with me any pricing details over the phone -- they said it differs based on vendor. I thought that was fine and agreed to have the vendor come out to do an assessment.

Before the vendor came, I also asked them for the basic price for a drain snaking, but they said they needed to examine the issue first themselves before providing an assessment. After the assessment, they let me know the baseline price was $274 to have my drain snaked.

I think the vendor could have let me know over the phone that the cheapest service was in the neighborhood of $274. That would have given me enough information to save the time of having them visit and examine my issue.

Otherwise, the two plumbers who came out were friendly and helpful. This is not a review of their service, but of the company policy of withholding pricing information from prospective clients.

Terry J.

Sent Kyle the very afternoon. He checked everything and gave me a fixed price and went to work. Had the problem resolved in a very short time. I appreciate his professional yet friendly, comfortable manner. He was great! Zoom is my go to plumber.