Zeus Plumbing Inc

John F.

I was recently assigned to Zeus Plumbing through my home warranty company to repair a hot water heater. There service was absolutely horrible. They never completed the job and the repair was ultimately assigned to another service provider that knocked it out in one trip. During the month long ordeal, I repeatedly contacted Zeus Plumbing only to have my calls answered by a call center. I left at least 10 different messages and never received a return phone call. They also took one of my shower heads that was damaged during their attempted repair to my hot water heater. It took me filing a complaint with the Better Business Bureau before I received any response from them. DO NOT USE THEM!!!

Sharon D.

Well, at least the other reviewers actually got to SEE a plumber. I purchased a Living Social deal for 2 hours of plumbing service from Zeus Plumbing, and I can't even get anyone to return my (many, many) phone calls!

My recommendation - go elsewhere!

Karen S.

I impulsively bought a Living Social deal from these folks Wednesday because I was having a slow drain issue and had standing water in my tub. I called to schedule that morning. The phones are answered by what sounds like an answering service and I was asked if I had a warranty, if I was the homeowner and how to spell my name twice! I reported my issue and was asked if "it was an emergency." We'll, not exactly except I can't shower. I specifically asked when they could come out as no appointment was offered, just leave a message and the tech would call back to schedule. I did ask if it would be today, and was told she did not know? Hmmmm, not surprisingly no call/ no show. I called again at 5:30, was asked the same questions again, and given the same prepared speech. This time I said it was an emergency. Still no promised callback to schedule-- so day one and I have no appointment yet, I'm just supposed to sit home and wait? Called next morning, same speech except she knew I was frustrated by their inability to make an appt or even tell me if they could come out that day either. She offered to call the tech and inquire for me and what do you know, she said they did not answer. I waited for another two hours for a callback and asked for a refund from Living Social. Not sure if this is a brick-and-mortar business or just a ragtag group of "techs." Still waiting on that plumber's call, but I'll probably have to call a professional plumber first.

Sandra C.

Worst customer service ever. Had a water heater go out and my home warranty company sent these Yahoos. It took them over a week and a half to replace the water heater and now a month later my pressure regulator has burst causing GALLONS AND GALLONS of water to leak. I've been calling them for 4 days and no one has gotten back to me. I try to get a number to reach someone and I just keep getting passed to their answering service who never gets back to me.

NEVER USE THESE GUYS!!!!!!!!!!

Vickie S.

Our home warranty company sent Zeus out which is strange, we have licensed plumbers in Kerrville that have great reviews. Not sure why they insist on using Zeus. The plumber used a snake down our kitchen sink that was too big and he broke our pipes with it, which we didn't realize until afterwards when we brought in another plumber because apparently we had issues that weren't covered by our home warranty. So we had water coming in under our wood floors. Ask your home warranty to send someone else!!!

Morgan Z.

I was introduced to Zeus Plumbing via my home warranty, First American. My kitchen faucet was leaking a little bit. I thought since it was covered by the warranty, let's try to fix it. I called my warranty. They assigned it to Zeus.
The first appointment was set from 8a-12p Monday. The tech showed up at 11am. That's fine. He checked the faucet for a minute, and diagnosed the faucet was leaking. Sure, I knew it. He asked for $60 immediately before he contacted my warranty. He called my warranty and showed me a manufacturer standard kitchen faucet, three-hole style. I said, my countertop has just one hole, it didn't fit. He said, you can buy one, and I will be back later afternoon to install it after I complete other jobs. Sound not bad. I called my warranty trying to find out if it is covered or not. Anyway, I bought a faucet. Stayed home expecting him to come back and install. He never showed up. Just wasted a whole day.
Tuesday, I called Zeus and was told I need to reschedule to Friday, 8a-12p; mine was the first job. Good. For faucet, I need to call my warranty. A long story with my warranty, First American. After many calls with warranty and Zeus, we reached an agreement finally to replace the faucet with a manufacturer standard kitchen faucet, one-hole style to fit my countertop.
Friday, Waited until about 9:30a, no one showed up, and no call from them. I called Zeus, and was told to hold, and then said someone will call me soon. Waited another hour. No call. I called them, and was told no tech will come, because the plan has been changed to cash out. Why? Call you warranty. They hanged my called when we are still talking.
I will remember Zeus to never use them.

Stefany V.

Used the company in January and got a one year warranty on pressure relief valve. Tech had me pay with a check in his name rather than the company name. Struck me as odd, but I wasn't about to stand in my driveway arguing about it.
Now, four months later, the part is leaking. All day, every day. While we're in a drought.

As soon as I noticed, I called to schedule.

Friday, he as supposed to be out. Appointment time came and went, called and got an apology that another job took much longer than expected.

Saturday, he was supposed to be here. Waited all damn day, no calls at all. Finally call myself, only to get a frustrated guy saying he's been working too much on other jobs to make it by.

Monday, same story. He never calls to let you know when or where he is, so you just waste days waiting until you have to resort to blowing up their phone lines.

What good is my one-year warranty if I can't get them to come out and FIX it?
At this point, the water bill for the leak is going to be astronomical.

Now they won't even answer my calls, let alone return them, or bother to show up to finish the job- guess this is $300 down the drain.


EDIT: Main office has informed that me the employee I worked with does not work there any more and is apparently still operating independently under the guise of being affiliated with the company.

Dale A.

Zeus plumbing was contracted to repair our water softener. Our home warranty company stated that they would contact us to make an appointment. After a few days I called them and they stated they had attempted to call us but could not tell me which number they had called. I scheduled an appointment for 2 weeks later between 10am-2pm.

At 1:20pm the day of the appointment they called stating that they had attempted to reach me the day before to reschedule. They again could not tell me which number they had called but I did not have any missed calls on my phone. They asked to reschedule a few days later but I declined.

The Better Business Bureau website shows that this company is not BBB accredited and has a rating of "D".

John A.

I was introduced to Zeus Plumbing thru my home warranty, and they were very professional from start to finish! No mess, quick repairs and a thorough job. I will ise them again even after my warranty expires.

Kim R.

They were recently sent out to my home via my AHM home warranty for a blocked washing machine drain. They couldn't find a clean out (there are 2 within 8 feet of the washing machine drain) so they wanted to put in another one at the washing machine drain for $375! When I asked why they needed that and couldn't use the other clean outs they said that they needed a 3rd clean out-WHAT?! I'm not a plumber, but even I know that you don't need a clean out for every drain in your house-they just wanted my money! On top of that, I paid the $60 insurance service fee and they wouldn't give it back even though they did nothing to fix my problem. I ended up having to call another plumber to come out and within 5 minutes this new plumber had found and blasted out the blockage from our existing cleanout. Zeus was just looking to make some extra money on a "repair" that didn't need to be done and couldn't even do the job we'd called them out to do-PLUS they stole our $60 service fee and won't give it back b/c they sent someone out, despite the fact that when they left after that visit, they had done nothing!