Zesbro Water Heater and Repair

Ron M.

At first I had a bad experience which seems to have been due to a new guy that made a series of mistakes, but Andrew (one of the co-owners) at Allied Plumbing made things right.

Best part was that he was very professional about the whole thing and took responsibility to resolve the problem immediately (after 5:00 PM on Friday) didn't charge me anything to get my 2 hot water heaters working again.

Stuff happens but it's how you deal with it when things go wrong that matters the most. So many businesses these days just blame the customer and do nothing to make things right, so standing behind your company is worth 4 stars to me. 5 stars is for never having a problem in the first place.

Stella Z.

It's my first yelp review. I'm usually a lazy person and don't give critical review. But the work Zesbro plumbing did for me is totally a mess, it's even not up to code. Besides, ZesBro was acquired by Ally plumbing, the owner has changed. They take the brand and phone number ,but they are not responsible for previous jobs ZesBro did. So be careful!

Here's my experience:
Zesbro plumbing did a job for me on 2017.1 (I kept the invoice). Recently I replaced a new water heater and inspector pointed out the work ZesBro plumbing did wasn't aligned with the code. I called ZesBro and asked for help, the customer service told me the owner closed business and transferred brand/phone number. They're not responsible for my case. I even have to find a new plumber to fix the mess.

K S.

Holy Hannah! This company is the epitome of family owned and operated; professional, honest and awesome. Chriss came out to look at our 50s house plumbing problem. We had water backing up in our kitchen and laundry area. We had high hopes a simple snake job would work. He tried three different outlets, no dice. Then we moved on to the jet water snake. More water back up! Oh no! So to the crawl space (literally) Chriss went!

And he came back with bad news. We needed to have the pipes replaced as they were smaller diameter than needed and there was a large clog, too.

He called two coworkers (and close friends because everyone in this company, if they aren't blood, they are still family), Caleb and Kena, and the two of them dropped what they were doing after hours and came to help.

So while it was the worst possible outcome, it was the best experience with a plumbing company. If I could give 10 stars I would!

Nefthi S.

Outstanding service. Caleb, our technician was as good as it gets. He gave us a heads up call prior to his arrival and arrived exactly within the time he stated. As a first time homeowner in a development, I did not know where the city valve to shut off our water was located, but with his help was able to locate it (several yards away in a place I would have never thought to look). I was amazed at how quickly he completed the two repairs: bathroom sink hot water handle that leaked when open as well as the tub faucet that perpetually dripped. He even alerted us to the type of piping used in our home currently that could become a problem in the future. Finally, he offered us his personal cell to call with questions anytime and offered to walk us through minor repairs/diagnostics over the phone. Friendly, prompt, knowledgeable, and willing to help personally...can't ask for anything more. I know who my go-to guy is for plumbing.

Matt H.

I had a leaky sink that tightening didn't seem to fix. I called on Monday, and they were able to send someone out on Wednesday 11/22, the day before Thanksgiving.

Chris arrived right on time and quickly got to work. He was friendly and professional. After taking a look at the sink, he said he thinks that tightening the very top nut (that I didn't even see) would be enough to fix the leak. He did so in 5 minutes, ran water for a couple of minutes to verify the leak was fixed, and then was done! Since the job was simple, he didn't even charge me.

My experience was great, and I'll be sure to use ZesBro again if I ever have another plumbing issue.

Tricia P.

I didn't end up going with ZesBro Plumbing because I could get another company out a few hours earlier, but they were very responsive to my request for help, and reworked their schedule so they could get someone to me the next day. I really appreciated this.

Leslie D.

Cory was great, we had a complicated plumbing situation and he went to lengths to troubleshoot, order the right part and make a return trip to finish the job.

Tera T.

DO NOT HIRE! They don't train their receptionists for the business to relay the details of a plumbing situation and they don't have the plumber contact you way ahead of time get the details and to let you know if they need access to units additionally affected by a leak so that things can be arranged. They tell you this when they show up, then if things aren't the way they need they can't do their work, and then they don't try to accomodate the customer for their mistake by paying a guy OT or the owner working on a Sunday. Horrible Customer Service!!! Very inconveniencing when booked a week ahead and other teams and people are affected to do their work!!!

Sarah B.

Phenomenal customer service. They are truly open 24/7 and will call you back immediately even at 8 am on a Sunday. We had them re-install a toilet after we got new floors and put in a new sink. Both ended up having issues one due to the old parts and the other and older line. When the leaks showed up hours after they left I called them and they had the general manager calling me at 9 pm to apologize. They were back at 8 am the next morning and all was fixed with no charge. They would have come back that night but the leak stopped once I shut off the water so it could wait. I will use them for all our future plumbing needs! Carl was fantastic.

Stephanie K.

Gino was fantastic! Prompt, friendly, and kind. Turns out it's an appliance issue that my HOA can fix! Yay! Thanks a ton for the quick service on the phone this morning (before 8 am!) and the hugely appreciated customer care. I'll call you guys again anytime!!