Zenner & Ritter

Raj M.

They have to be the most mis-managed service company in the WNY area. This year alone I called them twice to give estimates and even though both times I accepted their estimate and called them several times to schedule, they never called back and I ended up finding someone else to do the job. First was a water heater replacement and last time was my standby generator. The young man they sent to give the estimate did not know what was wrong and called his supervisor and spent three hours and came up with a laundry list of things that were wrong with the generator. After waiting 2 months for the repairs I called someone else and found out the there is nothing wrong with the generator and that is why it took Z&R service tech 3 hours to make the list of part he should replace. He left the generator in off position so it does not kick in if there was a power failure. So not only they are mis-managed they are incompetent. I would advice people out there to avoid dealing with them.
Raj Mehta.

Colleen S.

We have had a terrible experience with this contractor . They sold us an expensive , supposedly premier air conditioner for our house. We have had it for 8 years and it has stopped working twice, costing hundreds of dollars to repair. After the last repair we were told it may not last another two years. These people did NOTHING for us. They took no responsibility for selling us this defective product. Charged us full price for all work done . Do not work with them .

LuJean J.

Horrible customer service. When you call them with problem, they repeatedly state responsible person will give you call-back, but they never call back. Work unsatisfactory. Push unnecessary services. Beware.

richard S.

We had used Zenner and Ritter for over 30 years. Their staff had done tune-ups and replaced a furnace for us.
During Easter our furnace stopped working. Zenner sent out a worker (let's call him Jim) and went through the heating system to try and get it running. A fuse was replaced and then we were told it could be the computer module ($500) or the entire furnace ($3,100) and I needed to decide fast. If the computer module didn't fix the system then I would pay for the module and the new system. The charge was $383.00
Since the parts place was closed I told the worker I didn't need to decide so fast. On Monday I asked another furnace company to look at my system. The worker replaced the fuse that Zenner put in and the system went on. No other problems. The furnace is running since Easter without issues. The charge $90.

Joseph B.

The service person, Dan M was super. He was very professional and courteous in every way . He answered all my questions to advise me if my air conditioning system was adequate for my home and why. He was honest to advise that I did not need a new furnace my home thermostat in the summer.

Linda G.

Never again! I needed insulation and because of my income they would do a energy audit to see if I qualify for assistance. In March Earl called and told my I was full covered at no cost to me. I asked twice to be sure and he stated I would not need to pay. The job was done in April of 2018, a few months after I receive a bill for almost $2000.00 so I called right a way and they said I only qualify for half assistance, I have been going back and forth I told them I would have never had this done if I had to pay. I have learned to get this stuff in writing from now on. Thanks Zinner and Ritter for nothing! Because of them I am now in debt.

Gary A.

Absolutely positively undeniably the worst in the business. Management does not respond to calls. Even their techs acknowledge this fact. Think of any experience you have had with the phone company but Ritter is 100 times worse. They push the aging population of Buffalo to buy products they do not need. The installation is then done incorrectly, and the ongoing service is cartoon-like. They do bill very effectively and endlessly. Run away and don't look back. They are terrible.

Denise O.

furnace stopped working and a technician determined I needed my induction motor replaced as well as my fuel control system for an estimate of $1400. It was suggested that i should consider a new furnace because the current on is 16 years old. Decided to get a second opinion despite a second service call charge. I'm glad I did. Called Armor Heating who indicated over the phone that it was highly unlikely those two parts would go bad at once and sent a tech out the same day. The diagnosis: a plugged condensate drain line. Furnace up and working like a charm. Seriously?? How does a tech misdiagnose a plugged drain line for $1400 in parts? I'm sure the fact that the tech spent more time explaining my options for a new furnace vs diagnosing the actual problem was just coincidental (insert sarcasm here).
I wouln't recommend Zenner & Ritter and their unethical business practices to anyone.


Update:

Brian,
I'm not sure how your statement "" He did not indicate that either component was failed but documented they were operating outside of manufacturer suggested parameters (recorded screen shots of the meter used). Options were provided for those components both separately and together, as well options for a new system"" can be interpreted any other way than to suggest the two parts needed to be replaced. My furnace was not functioning, and the technician was unable to remedy the situation. The options provided were to replace the parts in question for $1400 or replace the entire furnace.

Inexperience, lack of training, whatever you would like to call it, but as a customer I find it unacceptable.

Xing Hua L.

I have Andrew Boydston fixed my heater. Barely did any labor, no replacement and was charge $471. HALF HOUR OF WORK! When we signed the contract, he said that the cost cover replacement and insurance. Also, did not get everything fix because he said he dont have the part with him. I asked if he could come back tomorrow. He said that another $90 for replacement and $80+ for service charge. I am still a fucking STUDENT! Just because own a $100000 home that my parent got me for college doesn't mean I am rich.

William L.

Professional, customer friendly service. Response to questions and concerns were tremendous. Highly recommend company to others.