Your 1 Plumber

Kerry B.

I had an awesome experience with Your 1 Plumber! The plumber, Wilmer, was very polite and professional and wearing a uniform. He was thorough and explained everything he was doing and he didn't try to ""sell"" anything. He explained the problem and it was something we were able to repair ourselves. It was $29 for him to come out, extremely affordable! Thank you Stacy and Wilmer!!

Charlene K.

Found Your_1_plumber from Home Advisor. Highly recommend the team that came to service my water heater. Jay and his Partner were very prompt for their service window, they were actually early. Everything was explained clearly and they did give me options. Only down side I thought it was little pricey to service a water heater. But as a first time home owner, I didn't know any better. Otherwise fantastic and prompt service.

William L.

Not sure why this company has so many poor reviews. Our experience was pretty stellar.

Our water heater began to leak rather profusely on a Tuesday morning. Tried to call a plumber to replace our self-venting gas unit same day. Your 1 Plumber was the only company out of the 7 I called that would even touch a self-venting gas water heater. Wilmer and Jay were at the house less than two hours later. Turns out our tank was cracked and needed to be replaced. Now all plumbing feels like a price gouge, but having replaced a few of these over the years, the price they quoted was quite fair given the size, same-day service, and added complexity/licensing/inspection requirements of my type of heater. The technicians were on-time, considerate, and thoroughly explained what they were doing. What more could you ask for.

Wilmer is also a master plumber.

Mary B.

The No. 1 Plumber receives a high rating from us! We have used them twice, most recently to install two faucets in a remodeled bathroom. Erik was prompt and professional. The work was complete and well done. Everything was left neat and clean. We were very pleased and will certainly recommend them to neighbors and friends. Mary and Bob from New Market.

Dean T.

I had a leak from a 2nd floor bathroom that was coming into my 1st floor bathroom. I replaced the wax ring myself and the problem persisted, so it wasn't the wax ring.

I was out of town and I made the mistake of calling these guys. My wife had to deal with them. The $29 fee for an estimate should have been a big red flag. I have never had a company charge me for an estimate.

Anyways, the guy comes out and says he can't do anything unless he cuts out a piece of my drywall. I think ok, I can easily repair drywall no big deal. $180. (or was it $130, I can't remember) This guy couldn't even cut drywall properly. He cut about 95% and then pulled the piece away. The paper of the drywall the remained tore. About 3 feet. So now the easy drywall repair becomes a bigger pain.

The guy peeks inside for literally 30 seconds and says $800 for the repair (on top of the estimate fees that we were already on the hook for).

I told my wife to tell him to leave.

I get back into town and call a plumber with high reviews. They come out and knew exactly what the problem was. He didn't need to see up into the ceiling that was cut. He performed the repair for about $200. So my actual repair cost the same as what I paid Your1 plumber to tear up my ceiling.

They are scamming people. I have never had a company charge for an estimate. The fact that they quoted me $1000 ($800 plus the estimate fees) after peeking inside for about 30 seconds is a huge red flag. How could they have come up with a price that quickly?

Viktor S.

Dud a good job for unclogging my kitchen drain, but $460 is turned to be more then an hour of work should cost. It is not spine surgery

Shuai Y.

My experience is similar to some other reviewers. I got a leak in my house so I asked them to come by and give me an estimate for the repair and some other plumbing jobs. They told me there is $29 fee for an on-site estimation. Fine.

The plumber did come on time. Since I already roughly located the sub-section where the leak was from, it took the plumber less than half hour to locate the exact spot of leaking. Then he quoted me ~$1300 for fixing the leak and doing another plumbing job. In addition, he charged me $189 for finding the leak. I am fine with the $189 charge since the plumber did find the leak (thought it was my fault that I didn't ask before he cut my drywall). When I told him that his repair quote was too high and I need to think about it, he lowered the total quote to $1100 including the $189 charge. I was still unconvinced, and then the plumber told me he would charge me $289 for finding the leak if I didn't use their service for repairing. I chose not to use their service and give him $289. Later when I received their receipt via email, I found I was charged $289 for ""Inspect complete systems, provide complete report"" - which the plumber surely didn't do. After I complaint this to their customer service, I was told that I should be charged $329 for Leak Detection (in a way, I should thank the technician for the $40 discount) and their company has a high price/quote because they have a lot of overhead items and they provide ""good service"". As an example of their good services, they said they have an up-front pricing policy - which means telling a customer the price before their plumbers do any job. But I never heard $329 from the plumber himself, never heard $289 before I said no to their repair service, never heard $189 before the plumber finished the estimation. After I asked them the second time whether they could at least honor the $189 ""down-back"" price, they finally honored the price and sent me a refund check quickly (so I updated my rate to 2-star from 1-star).

To let my story have a happy ending, I hired a licensed master plumber and he finished three plumbing jobs for $405 - professionally and nicely. Comparing with the $1300 quote from Your 1 Plumber for just two of the three plumbing jobs, I am really happy that I didn't use this company for the repair.

Dan E.

Ripoff and not worth the price...beware of the $29 fee for initial visit...this is a bait and switch sales approach...follow on services are grossly overpriced...they bank on you hiring them once they get in your front door...but its ridiculous what they charge...they quoted my mom $329 to replace a washer which took a grand total of 20 minutes to replace...i told her to put the repairman on the phone to argue this price...after expressing my disbelief, he reduced the price to $200...i asked my mom to get rid of him, but she preferred the convenience factor since he was already there...i think out of guilt, he knocked the price down another $25 to $175...other plumbers would have charged $75 for 20 min of work...either way, never using them again...

Anthony C.

We need a new shut-off valve leading to one of our hose-bibs. We called Your 1 Plumber LLC to make the repairs. They had previously installed a shut-off valve to one of our bath-room sinks. Once the date and time was scheduled, we received an e-mail from the company reconfirming the date and time. The e-mail also include the name and picture of the plumber who would be performing the service. The e-mail also gave Wilmer R.'s (the plumber) technical background. He showed up on time and performed the task quickly. He then took the time to show my wife how to properly winterize the hose-bib.

My only complaint and this seems true with most plumbers, is they will not give a cost estimate for services prior to coming out to perform the work. You are charge a fee for having the technician review the work which gets removed if you have them perform the work. The price for the service that was done seems high to me but this is true with other plumbing work I have had done by other plumbing companies as well.

Valentina R.

Stacey (customer service representative) was very nice and helpful and found someone to come out within an hour. I received an email right away once the technician was on his way. Erik P. came out, figured out the problem, and presented me with several options. Everything was done quickly and professionally!