YAMAZ Plumbing

Christine K.

Terrible service. We had a leaky old water heater, replacement to be covered by AHS. They sent Tad. He was here for 5 minutes, then left and did not answer his phone for weeks. Eventually said the new water heaters he was getting in stock had a faulty part, and he was waiting for that to be resolved. Ok fine, but you have to give us updates! He made several appointments, and did not show up or call. When I was able to get him on the phone, he said he doesn't work on rainy days! 7 weeks later, he came to install. Complained repeatedly about how hard it was going to be, then looked at the water heater again and told me he had brought the wrong size! This leaves me to assume we had waited for 7 weeks on a part that we didn't need. He left, promising to come back in the morning. He did not show up, and made no effort to contact me. He canceled the service with AHS, telling them it was a 2 man job and he didn't have help that day. Still refuses to answer the phone... (We were assigned Little Big Plumbing after all of this, and they were awesome!) Do not use this business!

jordan s.

Zero stars! Negative stars! Contacting the BBB to flag this company. Went through American Home Shield (AHS) to contract plumbing work on August 31st. Today is November 26. No work done. Won't return calls, won't call us. Doesn't answer the phone. Tells AHS, and me that he will contact us to schedule a time and date. Doesn't do that. This company sucks. I wouldn't feel bad if this company folds. There are so many other companies you can use. Do yourself a favor and don't waste your time with this company. I don't know how they are stil even in business.

Robert R.

Tad called & showed up promptly to fix the broken toilet without any issue. He was professional with a great attitude. I would definitely recommend & use his services in the future. Bob R

Joe M.

WARNING: CALL A DIFFERENT PLUMBER! Just like the rest of the people here, was dispatched for AHS. He came and claimed he replaced everything as directed. Did not and now won't return my calls or texts. WARNING: CALL A DIFFERENT PLUMBER!

Martina A.

Really surprised about the negative reviews. I've been assigned Tad multiple times through AHS and each time he has been great. Called me right away, scheduled right away, came when he said he was coming. If there was something he couldn't fix himself, he kicked the claim back to AHS for a new contractor. Very professional and courteous. We even hired him outside of AHS to replace a water pressure regulator that was no longer working. Thanks Tad :)

Vince P.

Tad was awesome!! In and out...problem fixed!! Appreciate the promptness and professionalism!!

Alyssa M.

I am surprised at the negative reviews. Tad was excellent! I actually had my experience to work with him through AHS. I put in a request at night through the internet, and the next morning I received a call from Tad to set up an appointment. He was able to come out the next following day. He was very polite and extremely professional! He fixed our leaky bathtub and replaced valves in our toilet in less than 30 minutes!

Aj V.

I was assigned this contractor through my insurance company American Home Shield. Spoke to someone on Nov 26. for my kitchen faucet leak. He said he would be able to come over on Nov 29 or 30. He hasn't answered any of my calls since. I even texted on Dec 3. No reply. Called AHS Dec. 13 to follow up with contractor. They contacted him, informed me he is on the road and will give me a call as soon as he's in office. He did not call. On Dec 22, I called insurance again to complain and finally they appointed me another contractor - D Baretto's Repair LLC. I recommend him. He came a few days after Christmas. My faucet is now fixed.

Callie J.

Called AHS for my rental, keep in mind this is the second time we've called for the same issue with the same plumber. Called because the tub wasn't draining. Like the previous call, he showed up, took a look and said he would have to come back because he didn't have the correct tool. I don't understand why you wouldn't have a tool to unclog a tub, kinda common general issue. Nonetheless, he told my tenant he'd be back the following day. Next day came and no call no show. Tried calling and texting but no reply... second call to AHS) Called AHS to advise them of the issue and they informed me that they will send him an email requesting a senior tech go out because the original guy seemed I invested in this work order. The next day my tenant Waited for a call from YAMAZ which never came Third call to AHS) advised AGAIN what is happening, made initial work order, plumber shows up, no tools, said he's return filling day, never did blah blah. Apparently While I'm on hold, they call him and lie and behold he answered their call. I was advised to give him an hour to fix the issue, if he does not show up I they'll refer another plumber. He then calls me and tells me that it was the fault of AHS and that they first said it wasn't covered, (BS because why would he not call us and tell us) then he says AHS advises him that the repair was covered and that he'll follow up and call my tenant. Of course 3 hours later no show no call Fourth call to AHS) I am done and frustrated. I and currently sitting on the side of the road, on hold with AHS trying to resolve this issue. So that's my review How this guy is in business is beyond me. Like all the other negative reviews, he never has the tools on hand for simple jobs, he says he'll be back the following day and doesn't show or calls. He absolutely does not respect our time or our busy schedules. When you set an appointment, we take it at face value, please be responsible and respectful of our time Signed, problem still not resolved

Don T.

Placed trouble call (leaking water heater) with my Home Warranty CO on Thursday, who then assigned my issue to Yamaz. Yamaz tech (Tad) called me Thursday PM and said he could not make it out on Friday. Tad said they didn't get overtime for weekends but would check to see if he could make it today. Tad called me at 9 AM today (Sat) and said he was picking up new heater and would arrive shortly. 20 minutes later he was here and then 30 minutes later he had installed a new heater. Tad is a great professional and did excellent work.