Woolley Home Solutions

Brian M.

Been using Woolley for a few years for heat and A/C service...

Very punctual, friendly, and I'd recommend it to anyone (especially if they live in Maplewood)

Ed P is great!

Nancy C.

I feel the need to tell ppl that they will get the job done eventually they take forever to call you back and that always need something else that's gonna take another day but they do good work

Gene J.

Called about a backed up pipe in the basement that overflowed the shower and the toilet. Let them know exactly what they were walking into. Our nanny was here as we were working. Apparently he barely looked at it and said ""I can't handle this today"". Then said their equipment to do this kind of job was broken. He then referred another service that was extremely helpful and fixed the problem that same day within an hour. So you get 2 stars for the referral.

Ashlee W.

Normally I don't write negative reviews about businesses online but I feel this is necessary. Do not use Woolley Home Solutions in Union New Jersey. They do not care about their customers and will screw you by overcharging parts and charging you a, ""service fee"" to have someone come look at it. They also will refuse to let you buy the part you want and force you to buy a poor-quality overpriced part in which they pocket 77% of the price of said part.

The story:
I called because I was having a problem with my thermostat. I said on the phone it definitely needed to be replaced. They told me, ""we have to send a service tech out and he will quote you on the price, the cost of the part may not be covered under your $250 (non-mandatory) Gold Plan."" Which I said okay, are thermostats covered?"" And they said, ""The tech will let you know."" So.... that's where the problems started


1. The service tech never showed up on Tuesday morning. It wasn't until Thursday that he even came.

2. He told me that the thermostat would need to be replaced. (Obviously. That's what I told the lady on the phone). But then he said, ""I'll have to charge you $76 for coming out today. And $176 for the Honeywell 5000 thermostat."" $255 in total.

3. Now mind you, I already pay $250 a year for their ""Gold plan"" which covers repairs of 70 parts. This seemed like a good deal for a boiler because it covers one cleaning which I usually use each year. However it does not mention what parts it covers on their website, and they won't tell you on the phone before they send out a tech. So they force you to pay $76 for a ""driving fee"" when the parts are not covered. Then they say, ""oh we won't charge you if the part is covered."" But here is the rub- How the hell am I supposed to know when a part is covered or not if they can't look it up before the tech shows up? They trick you so member or not you are forced to pay for this ""service fee.""


3. So I said, ""Okay well I see that the thermostat on the Honeywell website is $40. Can I buy the thermostat I want and have you come back to install it? I was thinking for that price I'd buy a nest thermostat or something. I'll pay for installation and your driver's fee."" The service tech manager says, ""No. If you don't want us to install the thermostat now with the parts we have in the truck we will charge you $76 for just looking at it and we will not return to install the thermostat that you buy, because that's not how we make money and we have a business to run.""

So they intentionally put me in a hard spot. Their office is literally 3 blocks from mine and they charged me $76 just to LOOK at the broken thermostat even though I'm a member of their gold plan. I tried to save them money by telling them the problem before-hand and then they basically spit on my cupcake and tell me it is frosting by saying the thermostat is $176.00. When really the cheap POS thermostat is actually $40. They are collecting $136 on the part (77% of the cost of the part).

So for literally a 10 minute job in which I live only a few blocks away from the office they are going to charge A TOTAL OF $215.00 just to install a cruddy thermostat + $40 (cost of thermostat). = $255.00

After this year, once my gold plan has expired, I DEFINITELY will be taking my business somewhere else. It's a shame because all I wanted was a better thermostat for that price but they screwed me. With my hands tied, I had no choice but to use their service because they said they will charge me $76 if I don't do anything. They charged me, a loyal customer and member of their gold plan, $76 to tell me something I already knew.

So far this year I've paid over $500 for a thermostat and for them to clean my boiler. Not including oil prices. Its companies like this, who take advantage of people, (especially their loyal members!) that make me sick.

Marvi L.

UPDATE***
Norman Woolley and his crew Art and Ed came through. Incredibly accommodating and apologetic. Did a good job. Definitely ask for Art if you work with them, very good guy.

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Horrible customer service. Did routine work on our boiler and furnace. On the same day the boiler started leaking and the furnace not working. The service manager argued it wasn't their fault. Tried to pin it on our nest system which has been working since it was installed. And told us we would have to pay for more service. Awful.

Joseph M.

Craig M of Woolley Home did the yearly check of my furnace. He was on time and need and did his work efficiently.

Deborah G.

I needed a plumber, and I'm always nervous about trying a new home or contracting service, but my neighbor recommended Woolley Home Solutions and said he had used their services for years. I couldn't be happier with the service. They were gracious and polite from start to finish. Peter came and efficiently assessed the problem. He also recommended finding a tile guy to help me with the shower problem that is not plumbing related.

I appreciated their fast and courteous service!

Brian L.

Very helpful. Had a capacitor blown out. Ed fixed. Ed is a man of few words, but he got the job done.

Sean W.

I called on Monday morning for furnace service, I didn't get a call back until Wednesday 4:30. I missed Todd's call so I called right back (1min.)
and went to his voicemail. I left message Wed., Thurs and Friday but no return call. What horrible service. Don't bother here! I called Korn Plumbing today, Friday and they will be here tomorrow morning.
90 years? Of what, crappy customer service? Go elsewhere people.

Sboogie C.

Horrible customer service. I call up with no contract to establish a contract and I'm told it will take a couple of days. Granted I'm having problems with my furnace and I need someone to look at it. These days nobody will service your oil furnace unless you have a contract with the oil provide...nice. Anyways, I am desperate with no heat in the house for a couple of days already since I lost it over the weekend. I call up and I'm told basically too bad, you can't just establish a contract to get your furnace serviced. Ha, if only they knew how much oil I go through every winter due to lack of insulation and bad radiators, they would be rolling in it. The real issue I have is the insensitive nature of these oil companies. So heartless...