Wood's Rooter Service

Nick F.

I called HomeServe, my Home Warranty, about a clogged kitchen sink. Within 10 minutes, Wood's called me. They said they could have someone here within 2 hours. Less than that, Derrick and Joe arrived. Got right into the job, Were very thorough, and gave me a couple of suggestions that were helpful. Thank You HomeServe, for using Wood's Rooter Service.

Kelly C.

A good friend of mine used Wood's Rooter Service recently and asked me to write a review since she is not computer savvy. She needed their help on a weekend, and they responded promptly. She was very impressed with their professionalism and their reasonable rates. Very friendly, professional staff.

Kasey F.

I have used Wood's a handful of times and I've always been very pleased with the level of service I receive. Not only are they professional and informative, they are honest and fair. The techs are so diligent upon clean up and they always make sure to never leave a mess behind. I recommend Wood's to everyone!

Elena R.

Office help is personable and very competent. Service techs are conscientious and well trained. Did a great job!

Hope A.

Edited because it's the right thing to do.
I was not given money to edit this.

I wasn't happy that I was charged $450 for a messy job and what I thought was a wrong diagnosis. But It is only fair to say that after having the trap taken out (excavation) and the line into the house replaced, the trap was not rotted as thought. The line needed replacing, but the diagnosis was not technically wrong and these guys did their job.

I had a backup into my basement utility sink. I called WRS at the suggestion of my plumber. They were very responsive and courteous and did give me some good tips about not putting any solids in the sewage until resolved.

They snaked the line from the basement and could not get the snake through the u-shaped pipe (""crock"" or vent) outside our old home. They made a disgusting sewage sludge mess in the basement. A bucket to catch anything that might come out of a pipe as it is detached would save everyone.

As they removed the snake contraption from the basement, they also left a trail of dangerous sewage in our home. In my opinion, for $450 they could put some painters tarps down or at least warn the home owner to put something down. Not all of us have done this before!

Next they tried from the outside. It was a cramped job under a front addition, and they had to cut the grate to the u pipe to snake from there. No luck. So then they came back in and forced water through the pipe, using my hose in the sewage pipe and did not clean it off. They did work hard and they were courteous. Thus 3 stars despite feeling over charged and the mess.

Q T.

Very disappointed and honestly disgusted with the service. Called to have my bathroom toilet unclogged. I came back after they had gone, and realized they took my shower towel off of the hook, laid it on corner of my bathroom, and looks like they cleaned / wiped down their plunger with it...towel is now unusable and covered with unknown black substances. There was toilet paper left in our SINK, clumps of dirty paper all over the floor, and it seems like they even put their giant plunger in our SHOWER. Outright disgusting and disrespectful. I have never been so horrified walking into a bathroom, and the fact it was my bathroom in the comfort of my own home is appalling. I will never have them step foot in my house or recommend this company to anybody! So disappointed and absolutely GROSSED out. Absolutely rancid treatment of my home.

Kim K.

Excellent service! Called Steve before 7am on a Monday morning with a badly clogged toilet and shower drain. I know nothing about plumbing but he was able to ask me questions that I could answer and told me how to shut off the water to the toilet. Even though it wasn't a huge job in the grand scheme of things, he said he'd have a truck here at 9am. Promptly at 9am, Andrew and Joe were at my door. They were so polite, so professional, and so good in explaining the situation. I couldn't ask for better service. They even recommended a company to do the clean up in my basement (who called me within 30 minutes of their leaving!). Hopefully I won't need their services again for awhile (fingers crossed), but if I do, they will be the only company I will call.

Katherine J.

Our toilet clogged up late at night and after an hour of convincing the bf that his plunging efforts were going nowhere I started googling 24/7 plumber services. Called a national company first and was told they could be there ""sometime in the next 4 hours"" (12am-4am). Not an awesome option when your only toilet is non-functioning. Called another place advertised as 24/7, and nobody picked up. THEN I called Wood's, and thank god for that. The phone was answered promptly and politely which was extra nice given the ungodly hour. I was told someone could be there in about an hour. Sure enough, Andrew showed up as promised. He was polite, efficient, and very knowledgeable. He was extremely thorough and made sure everything (not just the toilet) was operating correctly when he was finished. Rate was incredibly reasonable as well, particularly for an emergency call. They don't charge extra for coming outside of business hours! Hopefully we never have to call Wood's again, but if we do we'll know we're in good hands. Would recommend without hesitation.

Matt S.

I'm pretty handy. Tackled the job myself in order to save some money. Well as those things go, it cost me more money in the end run. So where does Wood's fit into all of this you ask? Came onto yelp to research a drain cleaning company. The big guys I cut out immediately because they charge more for, ""the name and the jingle"". I chose Wood's because they only had one review (a 5star at that), and seemed like a family run business (it is). I called and I assumed an answering service answered (nope, it was mom). She was very pleasant, and thorough on what would happen. With out too much more tapping here. The plumber (owners son, Begins with a D) called me when he left his house to give me an eta. They beat original time by a half hour. He immediately saw the issue but found two more along the way.
Grand scheme of things, they did a thorough job and were professional and extremely capable for the job and saved me on a beautiful Sunday mid afternoon. I will never rent a drain snake again. It will be Wood's and I know we can't elicit a ""comfortable"" feeling when your in a bind like that but they did. If you need help, I feel very comfortable recommending them. You'll be very happyasyou can see I was.

Julie M.

Quick reply, excellent customer service, polite, professional, quality work for reasonable price! Andrew and Joe were awesome! They checked all of our concerns and fixed our problems quickly! Would definitely call again and would highly recommend!