Woodfin - Your Home Team

Larry P.

We have a maintenance agreement on our Generac generator with Woodfin. It stopped working with an over heating message. I requested service on line and got a call back saying I would have to call to schedule. I called and was put on hold for 10 minutes. Their message said I could avoid these wait times if I requested service on line. See where this is going? When someone finally answered they said someone would call me to set up an appointment. That finally happened and the service man showed up. Nice fellow. He determined the problem was either the thermal switch or the board. He said he had no training from Generac and didn't know how to test to see which was at fault. Since replacing the switch was cheaper he would try that first. I told him that approach was not acceptable so he called someone who told him to disconnect the wire to the switch to see if the problem went away. It worked. He then gave me a price of $160 to order the switch and come back to replace it. I've ordered the switch from Amazon for $69 and I'll replace it myself.
I don't believe in guessing at the cause of a problem and replacing stuff until it works. Apparently Woodfin does, at their customer's expense.

Brian C.

Hello YELP, today my propane delivery arrived. The process was trouble free.
Randolph Pollard provided the delivery,Mr Pollard was professional and proficient in his skills and abilities.
I will continue to use Woodfin for my propane needs.

Erica L.

Recently, Woodfin installed a new HVAC system in our home. The young men who came to do the install were kind, professional and very respectful of our home. The install was completed that day and our new system was working very well. All of the members of the Woodfin Team were amazing from the receptionist who set up the appointment to the comfort advisor(Daren) to installers(Alexander and Tyler and team) and to Wade who made sure that the wiring passed inspection.

Superior customer service on all fronts!

Thank you, Woodfin!

Catherine A.

I can not praise Woodfin enough. From the patient and kind customer service personnel, Ronecia to the outstanding technician, Zijad.

Rupa B.

Great professionalism, trustworthy. Good financing.
They took yearly contract back dated even if I said no for the first time. I am grateful for that reason.

Anthony Postero ..

Hello, please read my message and reply (thanks).
I called for a start-up on my AC. It doesn't seem to cool efficiently. I was talked into going from $89 to $159 for extra benefits plus the service call. Fine. But neither a Woodfin person nor a phone call. This was last Friday, the third, so until midday Monday we were unclear as to your plans. I called and waited, waited finally I reached a nice lady who told me that they had tried to call.....By that point I had made another appointment. The lady said she would request a refund the $169 (higher than was offered) but so far no refund.
No anger here, just want my money back.

Mary Anne B.

I have been very pleased with the service I have had from Woodfin in the past. The of service I received from John Michael was outstanding. He didn't give my plumbing problem a quick fix (which had been done in the past). He kept working until he found the source of the problem and then fixed it.

Keith R.

I do not use Woodfin. However, my neighbor does and that is what this review is about.
He contacted Woodfin later in the day for a plumbing issue - water was not draining. All drains (sinks, toilets, dishwasher, washing machine, etc.) we stopping, nothing would drain. Obviously an issue with the main line leaving the house. Now that main line could be under the house or underground in the front yard. We know this now thanks to Matt, the plumber service technician who was on site to assist. Matt worked diligently to resolve this drainage issue but to no avail. He spent hours to determine the issue, to determine the cause, and worked to find resolution. So while Matt was not able to provide relief be did two things that are particularly noteworthy for this review. First, he only billed the 'trip charge' (one hour?) despite all the time he spend on this project. He did so because he wasn't able to provide any resolution and as a result it was the right thing to do. Second, he offered suggestions of service providers for services that Woodfin does no provide.
Thank you Matt for your professionalism and ethics.

Matt has did well enough that I would consider Woodfin for my next household service need.

Billy S.

Woodfin has great delivery service but they do not honor their contract with the customer. When I signed the salesman told me there wouldn't be any rental fee if I had them fill the tank once a year. When I got a rental bill for over $100.00 I was told I didn't buy enough propane. I was also told when I signed that I had the option to buy the tank for $500.00. When I called to buy the tank I was told the cost would be over $1,100.00. I bought the tank.So I will not be doing business with this company in the future.

C T.

They fixed the access plumbing pipes ok, I guess, but I had problems with the handles and tub spout installed by a fraudulent plumber. I asked the tech to make sure the stems were good, and the diverter on the tub spout was okay as I was having problems with both. He said he checked. No he did not. I was told over and over that tub spouts and goose necks faucets drip constantly and that the spout dripped also because I have a long pipe in the wall. I have had that same pipe in the wall since I bought this home and did all the work my self since 1997. Now I am ill and am at the mercy of contractors. Do I have stupid written on my forehead? I have never had a constant drip in my bath or the kitchen goose neck faucet in 26 years. When I turn it off it's off and doesn't drip. They also said, ""Well, things are made the same as they used to."" Lazy is what the Woodfin techs were! The fraudulent plumber also had replaced my kitchen faucet. It also dripped non-stop now. I had someone other than Woodfin replace that faucet and guess what...yes, it stopped dripping. Not one drip. The tub spout continued to drip. I finally was able to get the handle off the cold water and the nut inside was not tightened. Once I tightened it the spout stopped dripping, but I still have problems with the diverter in the spout and now it barely works at all. I also do not have the same water pressure as I had before and the hot and cold not the same. Who knows what all that scammer plumber messed up but the Woodfin guys that came out didn't care and didn't do their jobs...but they sure charge a high price. I will never call them again. Woodfin, women and ill people are not stupid. Your work ethics have certainly changed but you still charge a premium price!