Wolcott Services

Oliver K.

Over priced and under qualified! Hired this company for a plumbing project. They said it would take 3-4 days. I have enough experience to know that means it'll probably take 4-6 days. They managed to spread it out over nearly 5 weeks. To tell the whole story would take too long so here are the ""highlights"":
- they only worked 1-3 hours a day
- didn't have the right equipment or parts
- destroyed my backyard gate
- scheduled the wrong inspections
- failed 6 inspections
- seldom responded to texts, calls and emails
This company delayed my project by over 2 months. When I contacted the owner, several times, about a partial refund for the delays and to repair my gate he ignored me.

Save your time, money and headaches. Find someone else!

Noah K.

UPDATE: Owner cares about his company and makes the effort to resolve these sorts of issues. Additionally, the individual plumber, Joel, who performed the work no longer works at Wolcott, and so I feel its right to isolate my experience to him and not hold Wolcott as a whole responsible for what were his unethical choices.

. . .

My sink was spitting up black flecks of rubber. Joel the plumber insisted it was the angle stops, not the hose. I paid $675 for those angle stops. The problem persisted. They told me to wait and see if the issue resolved over the weekend. When it didnt, they said they needed to ""rebuilt"" the faucet with a Delta Diamond cartridge for $345. At this point I was suspicious, so I researched what ""rebuilding"" a faucet means. It is a 5 minute job. One allen key. You take out the previous Delta Diamond cartridge and easily place in a new one. Parts are $40 at Home Depot. With the trip to Home Depot it is a 25 minute job. So I did it myself. When the issue still persisted, I took a harder look at the hose. Guess what? It was the hose. Its even a common issue, and talked about endlessly in the reviews of the replacement hose on amazon. Joel lied to my face, and I'm glad he no longer is associated with this company.

Christopher P.

Conner Himes came to the house to do maintenance. I was really impressed with his professionalism and knowledge of our system. He walked me through the options to improve our unit, but after his assessment, he said we were good for the winter. On top of that, his hospitality was top notch.
He sent me pictures to email of what was suggested to be cleaned or fixed in the future. Along with a full write up. Wolcott, Conner is a keeper. Next time our furnace/hvac needs help, please dispatch him to our home. I recommend him and Wolcott. 5 stars.

John M.

Had 100' trench dug for gas line in very rocky soil. Troy did a great job backfilling on a difficult site, and the office were good about communicating.

Gene Q.

I called on a Wed. to fix a toilet leak. I got a Thursday appointment followed by both a text and email messages confirming the next day appointment. I got a late call on Thursday saying they could not make it but would come on Friday. Again I got an email and text confirming the Friday appointment. I called on Friday afternoon and was told someone would be out for sure on Monday. Again a text and confirming email. I called at noon on Monday and was told not to worry, someone would call when they were an hour out. I cancelled because I found this unacceptable and unprofessional.

Another plumber came out the next day.

Denny L.

We discovered a water leak in our bathroom over the weekend with plans to be gone for the next month. Wolcott was very understanding and juggled their schedule to have one of their guys here the same day and he was able to make the necessary repairs enabling us to leave with no worries. Tyler did a great job for us, was friendly, professional and very informative.

Keidi R.

If these guys tell you you need to replace your entire water heater, do your homework and get a second opinion. They sent someone over who did a full descaling and charged us $700+ (which I later learned I didn't need) and afterward said we'd probably need to replace the whole thing. Got a second opinion and the guy just cleared some cobwebs in the manifold (which Wolcott claimed they did) and the temperature went back to normal. Had to ask Wolcott for a full refund, which they gave me. Not saying they are not good at their job in general, they just missed the mark on this one.

Jerry R.

We had Wolcott come inspect the crawlspace of our rental home after we had experienced a leaking water pressure regulator. This was in the aftermath of the most recent snow and ice that the Portland metro area experienced during the very cold spell in January. Wolcott worked us in to their schedule as quickly as they could. In the meantime, I was able to repair tge regulator on my own--much to the relief of our renters. On the day of the appointment the tech, Anthony, called me approximately 20 minutes before his arrival. He did a thorough inspection of the crawlspace looking for leaks and verifying my repair of the regulator was successful. He also adjusted the regulator so that the water pressure coming into the house was correct. Based upon his inspection, Anthony provided me with his observations and made recommendations for remediation of the remaining standing water that I had not entirely cleaned up. Anthony was knowledgeable and friendly.

Jani L.

Chris was great! I do wish they would communicate better.Had a confirm appointment on the22nd. Took the day off from work. Never heard from them so called and they said they couldn't do it. So I had explained ahead of time the problem I was having and when they showed up a few days later they didn't have the right equipment. So had to do it the next day.

Tara A.

Our pipe burst but the effect inside our wall was unknown. Tyler T. assisted us and did a great job. Fixed our pipe inside the wall, gave us useful insight and had our water turned back on. Tyler was quick, friendly, professional, and very knowledgeable about all things plumbing. We will request him, should we ever have a need in the future.