Wolcott Services

Mahnaz A.

Update to my previous review. The billing department again asked me for full payment before the job was fully finished. And, to top it off, they threw in an additional bill for $2620 for cutting the concrete to move the water heater to a new place. I was shocked at this bill, but they insisted that they did cut the concrete and prep the area for relocation of the water heater. I pushed back again that the concrete was cut by a concrete cutting company. I offered to provide testimony from the concrete cutters on the scope of work they performed. The company then called to say, I was right and just like that the $2620 bill disappeared. They did however mention in their voice mail of taking me to the collection agency if I didn't pay up the balance on time!
Never again will I hire this company for anything!!

Duane M.

I called Wolcott on Thursday and Jake was out on Friday. He gave me a bid and came back on Monday to do the work. He was polite and respected my opinion and talked to me as an equal. He did a fine job in a short amount of time. Kudos to Jake and Wolcott!

David B.

Not happy at all!!! We now have a Frankenstein unit and they never called when they will be there. Then after they installed the ac unit they tell me my furnace has 2 yrs left why did they not tell me that in the first place. I can understand the parts issue this last summer with covid delaying everything but WTF now I have to spend another 5 k to get everything redone! I am so pissed at how they handled this and for 11k for the ac unit I would have spent the money and got it all done if that's what they recommend. But they told me the furnace was fine. So lessoned learned go with a better company that can do it all for the right price. Next time I am going with ATemp like I had planned

Mei L.

BAD COMPANY, don't fall for the coupon, they lie and won't honor the coupon after the service is done. Bad customer services, stay away.

Stacy J.

I operate a senior living community in Troutdale and we recently contracted with Wolcott when we had an issue with our hot water valve. Of course it was a Friday, and by the time they determined what the issue was, it was late in the day. They did not want to fix the issue that day (late on a Friday) and instead suggested that they could put a ""temporary bandaid"" on the problem and schedule it for a different day the following week. Because this is a residential long term care facility, we needed to have the work completed after normal working hours because the water would need to be shut off for approximately 5-6 hours. We picked a date, scheduled with Wolcott, and sent the appropriate notices to the residents. An hour before our repair services were to start, the technician showed up and asked if our water was working ok with the ""bandaid"", which it was (thankfully). He then informed us that he would not be completing the work that day as he had some other emergencies come up. We tried explaining that we have given notices to residents and staff and made arrangements and this needed to be completed. He refused to do the work and left.
This was horribly unprofessional. I will not be using their services in the future.

Corry S.

I had a trap primer break and needed it fixed same day. They were the first ones to schedule a technician and I booked the appointment. Tech came, diagnosed the problem, sourced the part then returned to do the repair. I needed the repair done, and was told the cost before agreeing to the repair. I shouldn't have paid $480 for a $30 part and an hour labour, but I did.

Job was completed quickly and properly but $480 is a comical price to pay for this small job.

The company and the tech were upfront about the pricing before they started the repair - I reluctantly agreed to pay due to me being in a rush.

I would hire a different plumber for the next job just due to cost.

Kelly D.

Contacted this company because my usual A/C guys said I needed a lennox dealer to warranty the part I needed.
When I contacted them I told them I had a broken part that should be under warranty.
The guy who came out was a total jerk. Hostile, abrasive, and really just seemed like he didn't want to be here.
Almost immediately he told me they probably couldn't warranty the part because we weren't the original purchaser of the system. Which I feel like the first person I spoke to should have told me.
So after they came out, and diagnosed the problem I already knew I had, they charged me $500 with a vague 'we'll try our best to warranty it, but no guarantees. We'll call you.'

A week later I had to call them myself, only to be told that there was nothing they could do to warranty the part. In a way that made me feel the tech was very dishonest in saying there was any question about that at all.

I honestly feel like I was lied to and jerked around and taken advantage of from my first call.

Do not recommend! Try anyone else!!

Bryan B.

I bought a new house and Wolcott plumbing was the busness that installed the plumbing.
When I discovered a vent pipe in the attic was not connected it took over 2 weeks for the scheduler to contact me to send someone out. When the guy final came out he said he would come back next morning to fix it. He didn't come back and no one called to let me know why. I made several calls and had a less the helpful person say a manager would call me back by end of day. No one called. I left multiple voice messages the next day but no call has been returned. It seems like since this job is covered by the warranty and there is no money for Wolcott Plumbing to make my issue is of little importance to them. It has been a terrible customer service experience. The only positive thing was the man that came out to look at the issue was professional, informative and friendly. He just never came back to fix things.

Tonja T.

Super disappointed in all of my dealings with this company!!
called mid June to schedule an appointment I was involved in a house fire and my front out side water facet was affected and the water would not shut off, and I had some bathroom shower issues the facet needed to be changed out, got an appointment 2 weeks later...The guys show up ""fix ""the water facet out side said ""it just needed a new washer it was melted in the fire"" took a look at at the bathroom shower facet said they needed to order part and would set another appointment later that day to come back out and install.. I asked for new hardware and requested a lever on/off for my mothers bathroom due to her arthritis, they said ""no problem"" .I was quoted $670 upon next visit.......I paid 187.00 for fixing the washer in out side facet but I never received a next appointment date call by the next end of the work day so I called and was told some one would get back to me by the end of the day to set up the appointment....nothing so I called again, and again, and again...5 times total and 10 days later before I finally got my follow up appointment date set up.I reminded them about the lever hardware for my arthritic mom she said ""yep its in the notes"" Mean while my outside front facet still leaking(my water bill going up) a new guy come out yesterday 7/14 I ask do yo need me to explain he assured me ""no its all in the work order"" very friendly guy, I let him know the water was still leaking out front he said he would check it out again.
So upon paying for my services he said he was sending me an invoice for services and price ,I thanked him , he also said he replaced the washer in out side facet should be good again. I go into bathroom to check out work and to see if its working right....The only hardware that was replaced was the knob!it was the same style I asked to be replaced!! not a lever shut off,they reused the rust facet, and drain cover and shower head were all the same.I go look at the invoice he mailed its blank!! I check my bank account he charged me $870, I call the office and request the invoice with the break down,and let them know I did not receive what I asked for??!! send me an invoice for what they did... to this day I have still not received a invoice for what I was charge... my water is still leaking outside and I did not get what I requested for new hardware the job was terrible and no one will call me back!!

B Kate D.

This company did some work for a neighbor on my street. They filled the street with multiple work trucks, backhoes, large metal plates and large heap of gravel on and off for 1.5 weeks. They scraped up the street with their equipment and blew dirt from the gravel pile into the air to ""clean up"" the smaller particles from gravel pile but got it all over and on cars. They also left spray paint on the street after they spray painted their tools...seemed to be just a general disregard for the space where people live.