Wolcott Services

Chip M.

Zander and Anthony appeared promptly and got about their business. They got up close and personal with the issues at hand. They explained what they saw and what to do about it. They were quite personable.

Michael W.

Fantastic job installing our HVAC System. Jacob Sanders was on time, explained any questions I had and walked me through the work that was completed. Did an excellent job cleaning up the work area after the job was done. Wolcott will have my annual inspection and servicing work in the future. Great value.

Tiffany R.

Don was prompt and helpful, even going beyond the faucet repair I'd requested. I've had ongoing issues with my dishwasher - Don took time after the sink repair to address the installation of my dishwasher. I highly recommend Wolcott in general and Don specifically.

John C.

Great service. Mark was great and did a very clean and professional job fixing my toilet tank water pump. He has a great communication attitude. I liked it a lot responding to my questions.

Oliver K.

Over priced and under qualified! Hired this company for a plumbing project. They said it would take 3-4 days. I have enough experience to know that means it'll probably take 4-6 days. They managed to spread it out over nearly 5 weeks. To tell the whole story would take too long so here are the ""highlights"":
- they only worked 1-3 hours a day
- didn't have the right equipment or parts
- destroyed my backyard gate
- scheduled the wrong inspections
- failed 6 inspections
- seldom responded to texts, calls and emails
This company delayed my project by over 2 months. When I contacted the owner, several times, about a partial refund for the delays and to repair my gate he ignored me.

Save your time, money and headaches. Find someone else!

Noah K.

UPDATE: Owner cares about his company and makes the effort to resolve these sorts of issues. Additionally, the individual plumber, Joel, who performed the work no longer works at Wolcott, and so I feel its right to isolate my experience to him and not hold Wolcott as a whole responsible for what were his unethical choices.

. . .

My sink was spitting up black flecks of rubber. Joel the plumber insisted it was the angle stops, not the hose. I paid $675 for those angle stops. The problem persisted. They told me to wait and see if the issue resolved over the weekend. When it didnt, they said they needed to ""rebuilt"" the faucet with a Delta Diamond cartridge for $345. At this point I was suspicious, so I researched what ""rebuilding"" a faucet means. It is a 5 minute job. One allen key. You take out the previous Delta Diamond cartridge and easily place in a new one. Parts are $40 at Home Depot. With the trip to Home Depot it is a 25 minute job. So I did it myself. When the issue still persisted, I took a harder look at the hose. Guess what? It was the hose. Its even a common issue, and talked about endlessly in the reviews of the replacement hose on amazon. Joel lied to my face, and I'm glad he no longer is associated with this company.

Christopher P.

Conner Himes came to the house to do maintenance. I was really impressed with his professionalism and knowledge of our system. He walked me through the options to improve our unit, but after his assessment, he said we were good for the winter. On top of that, his hospitality was top notch.
He sent me pictures to email of what was suggested to be cleaned or fixed in the future. Along with a full write up. Wolcott, Conner is a keeper. Next time our furnace/hvac needs help, please dispatch him to our home. I recommend him and Wolcott. 5 stars.

John M.

Had 100' trench dug for gas line in very rocky soil. Troy did a great job backfilling on a difficult site, and the office were good about communicating.

Gene Q.

I called on a Wed. to fix a toilet leak. I got a Thursday appointment followed by both a text and email messages confirming the next day appointment. I got a late call on Thursday saying they could not make it but would come on Friday. Again I got an email and text confirming the Friday appointment. I called on Friday afternoon and was told someone would be out for sure on Monday. Again a text and confirming email. I called at noon on Monday and was told not to worry, someone would call when they were an hour out. I cancelled because I found this unacceptable and unprofessional.

Another plumber came out the next day.

Denny L.

We discovered a water leak in our bathroom over the weekend with plans to be gone for the next month. Wolcott was very understanding and juggled their schedule to have one of their guys here the same day and he was able to make the necessary repairs enabling us to leave with no worries. Tyler did a great job for us, was friendly, professional and very informative.