Wolcott Services

Gene Q.

I called on a Wed. to fix a toilet leak. I got a Thursday appointment followed by both a text and email messages confirming the next day appointment. I got a late call on Thursday saying they could not make it but would come on Friday. Again I got an email and text confirming the Friday appointment. I called on Friday afternoon and was told someone would be out for sure on Monday. Again a text and confirming email. I called at noon on Monday and was told not to worry, someone would call when they were an hour out. I cancelled because I found this unacceptable and unprofessional.

Another plumber came out the next day.

Denny L.

We discovered a water leak in our bathroom over the weekend with plans to be gone for the next month. Wolcott was very understanding and juggled their schedule to have one of their guys here the same day and he was able to make the necessary repairs enabling us to leave with no worries. Tyler did a great job for us, was friendly, professional and very informative.

Keidi R.

If these guys tell you you need to replace your entire water heater, do your homework and get a second opinion. They sent someone over who did a full descaling and charged us $700+ (which I later learned I didn't need) and afterward said we'd probably need to replace the whole thing. Got a second opinion and the guy just cleared some cobwebs in the manifold (which Wolcott claimed they did) and the temperature went back to normal. Had to ask Wolcott for a full refund, which they gave me. Not saying they are not good at their job in general, they just missed the mark on this one.

Jerry R.

We had Wolcott come inspect the crawlspace of our rental home after we had experienced a leaking water pressure regulator. This was in the aftermath of the most recent snow and ice that the Portland metro area experienced during the very cold spell in January. Wolcott worked us in to their schedule as quickly as they could. In the meantime, I was able to repair tge regulator on my own--much to the relief of our renters. On the day of the appointment the tech, Anthony, called me approximately 20 minutes before his arrival. He did a thorough inspection of the crawlspace looking for leaks and verifying my repair of the regulator was successful. He also adjusted the regulator so that the water pressure coming into the house was correct. Based upon his inspection, Anthony provided me with his observations and made recommendations for remediation of the remaining standing water that I had not entirely cleaned up. Anthony was knowledgeable and friendly.

Jani L.

Chris was great! I do wish they would communicate better.Had a confirm appointment on the22nd. Took the day off from work. Never heard from them so called and they said they couldn't do it. So I had explained ahead of time the problem I was having and when they showed up a few days later they didn't have the right equipment. So had to do it the next day.

Tara A.

Our pipe burst but the effect inside our wall was unknown. Tyler T. assisted us and did a great job. Fixed our pipe inside the wall, gave us useful insight and had our water turned back on. Tyler was quick, friendly, professional, and very knowledgeable about all things plumbing. We will request him, should we ever have a need in the future.

Kara S.

I called Wolcott during a major power outage in Portland. They sent over an HVAC technician and drain specialist within hours when other companies were not returning calls or were booked out several days. Both technicians (Nick and Eric) were professional, knowledgeable, and courteous. I will be a lifelong customer!

Steven B.

Contacted them to get an estimate for fixing one of our toilets. Joel Miller came to our home and fixed it the same day.
He was patient and answered any and all our question (of which we had many.)

Chip M.

Zander and Anthony appeared promptly and got about their business. They got up close and personal with the issues at hand. They explained what they saw and what to do about it. They were quite personable.

Michael W.

Fantastic job installing our HVAC System. Jacob Sanders was on time, explained any questions I had and walked me through the work that was completed. Did an excellent job cleaning up the work area after the job was done. Wolcott will have my annual inspection and servicing work in the future. Great value.