Wm. Masters

Frank R.

Had great plumbing work done by them years back, but when it came time to replace my HVAC unit they were 3x the cost of the other bids I received. Make sure you get bids so you aren't taken advantage of out there. I would not recommend them.

Leanah L.

Had problems with our gas fireplace. A William Masters technician took care of the problem and showed us what to do next time. Very nice gentleman!

John O.

I liked that they Carry Trane products but they did not have 0% financing available and so I went with another local Trane dealer. The gentlemen from WM Masters was prompt and got me my quote quickly. I also got quotes for Generac Generators that they carry and install for whole home coverage. Although I needed something smaller around an 8kva unit to cover 12 critical circuits not the entire house.

Rita W.

We are very pleased with the service we received this morning. Our air conditioner was not working . We called at 7:30 and by 9:30 it was fixed! The technician was very friendly and knowledgeable.

Joe B.

Response was good the service tech was knowledgable, but the pricing is beyond ridiculous. The quote was for 660 for a little topping off of the refrigerant, This is 150 charge in the real world. Interested in selling a subscription for a monthly charge not a good service at a fair price, Avoid William Masters!!!!

Alan C.

Called am masters about problem with water boiler on geo thermal heater . Dispatcher said we had a man that is good on that.i asked if he is not good don't send him out.he arrived knew very little . I told him all I knew about it .he called manufacturers service department was on hold for 45 minutes . Didn't add any parts didn't do anything. Left with no results . He wasn't qualified to even come out I paid 360 for driving time to and from job site and an hour on job . Waste of my time . Would never call William masters again..

Renee C.

I had been a customer of Mike Williams for several years and they are the worst company I have ever tried to work with. So my neighbor, who has been with WM Masters for several years suggested I try them, she had nothing but great things to say about them. I did call, they were out the next day, was very personable and informative, I signed a service agreement with them right then and there. Like my neighbor, I can not say enough good things. Thanks Brenda Lang, hope to see u again in the spring!

Joann C.

I wanted to update my electric switches ,outlets indoor and out. Joshua Scaggs did the work, a very nice young man , the price was lower then I assumed ,He was fast, showed me everything he was doing,and I would recommend him for any repair or new installation. I will call them first if i ever need repairs again
Also -September 2018 I got a very reasonable estimate for a Furnace , central air and new water heater. Wonderful guys did the work clean and fast quit .

Carl N.

Tech arrived on time to give estimate and then said if I wanted he could make the repair now. I was very pleased with the pluming work done which included drilling home in a cabinet. I will use them next time I have a project...and their price was the same as a competitor who failed to show for 6 appointments on days and times they selected.

B C.

We have lived in the B-N area for a very long time and used a couple small, local companies over the course of a few decades. Then we ended up using Wm. Masters for a furnace and AC installation a few years ago. Our experience with this company included some friendly and seemingly knowledgeable employees and decent work but also an installation issue and a billing situation. I appreciated a conversation and resolution with an owner, but problems are often avoidable, and mutually fair solutions should not be difficult. Better communication, common sense, owning mistakes, doing and charging only what a customer has consented to, and keeping a money-driven mentality at bay can go a long way toward gaining and keeping customers. I liked some of the employees but don't plan to set myself up for frustration with this company again and empathize with others who have experienced it.