Wm. Masters

Joe B.

Response was good the service tech was knowledgable, but the pricing is beyond ridiculous. The quote was for 660 for a little topping off of the refrigerant, This is 150 charge in the real world. Interested in selling a subscription for a monthly charge not a good service at a fair price, Avoid William Masters!!!!

Alan C.

Called am masters about problem with water boiler on geo thermal heater . Dispatcher said we had a man that is good on that.i asked if he is not good don't send him out.he arrived knew very little . I told him all I knew about it .he called manufacturers service department was on hold for 45 minutes . Didn't add any parts didn't do anything. Left with no results . He wasn't qualified to even come out I paid 360 for driving time to and from job site and an hour on job . Waste of my time . Would never call William masters again..

Renee C.

I had been a customer of Mike Williams for several years and they are the worst company I have ever tried to work with. So my neighbor, who has been with WM Masters for several years suggested I try them, she had nothing but great things to say about them. I did call, they were out the next day, was very personable and informative, I signed a service agreement with them right then and there. Like my neighbor, I can not say enough good things. Thanks Brenda Lang, hope to see u again in the spring!

Joann C.

I wanted to update my electric switches ,outlets indoor and out. Joshua Scaggs did the work, a very nice young man , the price was lower then I assumed ,He was fast, showed me everything he was doing,and I would recommend him for any repair or new installation. I will call them first if i ever need repairs again
Also -September 2018 I got a very reasonable estimate for a Furnace , central air and new water heater. Wonderful guys did the work clean and fast quit .

Carl N.

Tech arrived on time to give estimate and then said if I wanted he could make the repair now. I was very pleased with the pluming work done which included drilling home in a cabinet. I will use them next time I have a project...and their price was the same as a competitor who failed to show for 6 appointments on days and times they selected.

B C.

We have lived in the B-N area for a very long time and used a couple small, local companies over the course of a few decades. Then we ended up using Wm. Masters for a furnace and AC installation a few years ago. Our experience with this company included some friendly and seemingly knowledgeable employees and decent work but also an installation issue and a billing situation. I appreciated a conversation and resolution with an owner, but problems are often avoidable, and mutually fair solutions should not be difficult. Better communication, common sense, owning mistakes, doing and charging only what a customer has consented to, and keeping a money-driven mentality at bay can go a long way toward gaining and keeping customers. I liked some of the employees but don't plan to set myself up for frustration with this company again and empathize with others who have experienced it.

Angie W.

They were hired by company putting in a pool for us to run some lines from outside to inside the house. Was told they'd cut into wall then put a vent cover over it to cover hole which we were fine with. Instead we come home to this, hole in ceiling and wall with vent covers on both butted up against each other. Not sure what type of business thinks this looks ok and would let their tech leave a job like this without ever notifying the homeowner. So we call and complain and were told bc pool guy signed contract they weren't responsible for fixing one of the holes he would be. Darren the project manager that I spoke with was rude and a smart ass jerk. He never once said I'm sorry your not happy with our service. Instead he decided to be a smart ass bc he was getting a little attitude from an unsatisfied customer which duh should be expected! That's customer service 101 you always apologize to the customer whether you think you should or not! It's fine our pool guy already said he'd make it right but that's beyond shitty in my opinion that a company that's well known to everyone does a job they are supposed to be experts in and leaves it looking like this picture and actually thinks that's ok and won't do anything to try to make it right by their customer. Aaron it also states in contract hole not holes! Had we been made aware of the possibility that more than 1 hole may be cut like Darren swears he told me but never did, we would have been able to avoid this entire situation. Do you honestly think we'd be so upset if he really had told us that?! And the way he spoke to me was completely unprofessional then we had somebody texting my husband last night about it which again very unprofessional! You do not text a dissatisfied customer! I think your employees need to be trained on how to handle dissatisfied customers the proper way! Darren stating that his guy probably should have called him at least before cutting another hole tells me he knows that it should have been handled differently yet you guys still aren't going to do anything to try to make it right.

Bryan J.

I've had Wm Masters out to my house for several reasons, tub leak, electrical, furnace, and most recent fireplace gas leak. Every time they were out here they have done an outstanding job. I highly recommend them.

Alex P.

I'm surprised I'm the first reviewer. Solid company for the decade we lived in Bloomington they did most of the work on our house as they cover the majority of services our house needed. Once we had an issue with a leak and they were at the house on a Saturday morning.

Ray B.

I have used them for years. Started when their A/C technician, Brad, was working on house across the street and, when he was done, asked him a question and got a (free) extended and thoughtful reply. They do good work (we have used for furnace, A/C, and plumbing (real like plumber Mike).

Huge plus: they give you a very narrow window of time when they will show up. If they say they'll be there at noon, they are there at noon or you get a call if they are hung up, which rarely happens. None of this ""We'll be there some time in the afternoon"" crap.