WM Henderson

Felicia D.

We have used Henderson on and off for years, for both Heating & Cooling and also general plumbing. In the past, service was variable -- some of their plumbers were amazing and conscientious, and some did work that was sloppy and created new problems. They were also always on the expensive side. The positive was that that they couldn't typically come out fast to do an emergency job, and they usually would correct things at their own expensive if something went wrong.

That changed this Dec. (2022). I have been told Henderson was bought out by a larger company. They came to our house to fix one hydronic heat zone that didn't work. The plumber charged us over $750 and did not fix the issue at all -- the heat zone still didn't work! Right as he was about to leave, and after we already paid, we insisted he come back inside. He did some draining of the system to get air bubbles out. Then it worked, but he did not check how his draining and purging affected the other zones.

Unfortunately his draining messed up another zone of our house, and that other zone started not getting full heat. It apparently had new air bubbles. Then we had the cold spell and that other zone froze and burst because the pipes were not fully getting ample hot water. We ended up spending Christmas Day sopping up water to protect our floors, and Henderson refused to take any responsibility. They gave us a quote 80% higher than another plumber to restore heat with a temperorary connection. We had to do $1500 in repairs ourselves between house damage and the temporary repair on the radiator, and will need to spend more for a new radiator.

I would not use them again, for any reason.

Sherrice B.

My review is not because I used your service but because your employee decided to use the front of my sidewalk as his parking space. It's rude, inconsiderate, and just have no regard for a persons property. As you can see in the photo my pavement was just recently cemented due to tree removal. There is street parking and I shouldn't have to come out of my house to this big vehicle parked in front of it. I could have been moving or doing something outside and they don't care. Now I have to worry about my $1200 cement job being broken up because a bus is parked on it. Train your employees to stop being lazy and park on the street where vehicles belong.
Truck #HO5O 51st and Kershaw St.

Joe P.

I've used Henderson previously for their annual check-ups to see whether I have any serious issues with my heating or AC systems. Honestly, I believe they under-price these services so they have the opportunity to enter your home and write up estimates for much costlier repairs. For example, on their last visit it cost me close to $400 to have a simple $30 capacitor replaced on my heater (come to think of it, they did the same thing a few years back on my AC condenser -- the technicians keep them in stock right on their trucks -- hmm). But that's relatively small compared to the other estimates. Recently they said I needed a new 80 gallon water heater and that would be close to $5000 (with their coupon). Seriously, almost $5000??? After reading the comments on this thread, I'm pretty sure I'm finished using these guys.

Mark H.

We had a water heater issue that didn't seem to be an emergency so we had a plumbler come out the next day. Steven came out on time and was very professional and clean the whole time he was in our home.

He did a great job of explaining what could have lead to our issue and what he recommends to prevent it from happening again. He was able to get parts sent out to him while he started working, so he was able to finish our job quickly in just one visit. Steven went over all the work and anything he recommended we keep up with in the future.

Overall the experience was great and I'll definitely keep Henderson in mind next time we have a plumbing problem needing solved.

Elayne G.

I've been using Henderson plumbing for years but it seems I'll need to find another plumbing service. I feel their prices have become exorbitant. I was charged $2600 to replace a toilet, shower head, and 8"" faucet. I purchased independently all three including a new shower valve. If anyone has a plumbing contractor who's efficient and fairly priced please let me know...

Patricia M.

Wm Henderson Heating and Air company all the employees and staff are very friendly. I rate them a perfect 10.

Muhammad R.

Basically deserves no stars . They are high way robbers . Avoid . Charges exorbitantly even when they do not replace parts or any thing in addition to dispatch fee and fuel charges . I have used them before but will not anymore .

Update : WM Henderson followed up the next day and agreed with the complaint and refunded the hourly charge that was added . So thank you for following up , much appreciated and I will add a star for that .

Luke H.

I don't usually leave negative reviews, but I really felt like I had to for this experience. My toilet overflowed and I had Henderson come out to clean out the pipes. They knew I had a history of root problems, yet this time told me they could not find any roots and charged me $500. 2 weeks later, my toilet overflows again and Henderson said this isn't covered. I wasn't about to use them again so I called roto rooter and they came out, cleared all the roots and even ran a camera for $500. Henderson gladly took my $500 and did nothing, not even run a camera. I will not be using Henderson again. Beware of this company.

Alison B.

They installed a heat pump conversion from oil last March. It all seemed fine until September when water started leaking through my living room ceiling. They cam within 24 hours to stop the leak and admitted that it was an installation problem. People came out to the house and repaired the ceiling even though they found mold on the attic side of the ceiling. This kept going on and on. I lived with mold in my house for five months before everything was remediated and the ceiling replaced. I wrote to Henderson complaining. Just think about it..all if the customers whose systems were installed correctly didn't have to take unpaid days off of work, their living rooms weren't construction zones and they didn't have to live with mold. At the end of the day it got fixed, by put I strongly feel I should be compensated. I never even received an apology. They were great when they were taking my $17,000...afterwards, not so much.

Jack R.

Henderson installed an oil furnace and AC over a 2 day period. Joe, Andrew, and Joe were great. They addressed all my concerns and question, we're neat, and on time. I could not have asked for a better installation experience.