WM Henderson

Jack N.

Will never hire again. Estimated 5-7 days for shower reno, took 15 days over the course of 6 weeks. 4 ""scheduling problems"", 3 times didn't have the tile they needed, neglected to schedule the subcontractor to come out for the door, and the final slap in the face was when we came back from vacation to find that they used a different color tile on the trim that clashes with what's already there (with no explanation as to why they didn't consult us, or at least notify us before the big shocker when we got home). Been complaining to them weekly about the communication problems during this job, and they refused to make it right. They insist that ""this never happens"" and how sorry they are, but guess who's paying full price? Maybe they're better with leaks and such, I don't know, but they certainly don't care about my family or their customers' experience. Extremely stressful.

Robert D. E.

These guys are the definition of professional! Quick response, excellent work, highly recommend them!

M P.

You know what? They do a good job. If money is no object and you just want to be 1000% sure that they won't screw it up, these are your guys. But, when I say that they are expensive, I mean, that is a huge understatement. Expect to pay like twice what you'd pay another firm. They'll be there, and they'll be polite and reliable and they will fix what's wrong. But you will pay through the nose for it!

Lacey F.

I'm very torn while writing this review. I have used this company 4 times, twice for my house, and twice for my rental property.
Pro's:
*The customer service is fantastic! Everyone in the office is really nice and incredibly helpful.
*They were always able to get to my house or the rental the day of, which made us and our tenants very happy.
Cons:
*Expensive-We had them replace our water heater. Now, we were told that this was a more expensive water heater, but we were given a baseline quote on the phone of $1350 (We knew this wasn't exact, so we figured that it would probably cost us around $1500-$1600 total, which we still found to be pretty expensive; however, since we had always had a good experience with this company, we decided to go for it.) When they came out, they told us that the gas valve wasn't working and needed to be replace, but since the water heater was almost 10 years old, we should probably just replace it, which we agreed with. The new water heater, with labor cost over $2400, but since we bought their maintenance plan it ended up being $2325. While we didn't want to pay it, we had no hot water, and did not want to wait, so we went with it. (If you check online, the water heater costs $1300...so basically we paid $1000 for labor, removal of the old, and installation and delivery of the new.)
*Second con-when the plumber went out to our rental the first time, they had about 3 different issues that needed addressing. One issue he did not charge us for, as it was to clean out some debris from the inside of the faucet. Well, the same issue came up about a month later. We sent the plumber out there, and I asked the company to have him call me to let me know what was the matter with the faucet. (Had the debris become worse? Since there was more debris is there a bigger problem?) I never heard from him until he had left the property telling me how much we owed. We talked about this problem, and he said that if it happened again to call them. Not exactly ideal as we pay them well over $100 just to go out there, not including any new parts that may be needed. I really wish, as this is a rental, that he would have done what I asked, and called while he was there so that we could have figured why this kept happening.
So, while the customer service aspect is really great, be prepared to spend!

Jennifer S.

We needed help with a leaking ceiling and Paul, the plumber and leak guru came by to help. He was so curteous and professional. He kept me informed all through the time he was there about what he was doing and how he was going about solving the problem. He found the source of the problem and helped fix the source of the leak. This business has come through with first rate service!

Brian S.

Rich and Ed at Wm Henderson are great guys, they came out and found the problem with my heater and went 'over and beyond' to ensure the heater was working correctly. Thanks a bunch and would certainly use them again

Brian

James G.

We've had trouble finding a responsive and reliable plumber, so called Henderson when our water heater stopped working. They have a receptionist who answers the phone and books appointments, so you don't have to wait for a call back. They were able to send someone over that morning, who told us we needed a replacement, which seemed likely given the slow leak we found near the pilot. They offered a price to replace it immediately, and after a few calls to compare prices, we went them even though the price was slightly higher. The technician was very competent and explained the different options to us clearly, and we wanted to go with a business I felt would be reliable in case of emergencies. I highly recommend Henderson. You might pay a little more, but you'll be getting excellent quality work.

Waclaw B.

they wanted $350 for replacing the ignitor in a gas furnace.
The part cost $49, replacement took me 15 min.
It is a ripoff, taking advantage of low temperature and emergency situation

Marco M.

I wouldn't recommend them.

My General Contractor urged me to use Henderson over my plumber, and it was mistake. Three things:

1. They left a mess between my floors. Rather than clean things up, I believe Henderson's team just scooped up everything and threw it between by ceiling downstairs and the floor above when they re-did the bathroom? How do I know this, because we replaced that part of the ceiling and the ceiling guys were astounded by how much stuff was just dumped in there - wood, scraps, floor debris.

2. Can't get the drain from the sink to work right. Once, twice, still not working. Gotta call my real plumber.

3. High-pressure sales. We had a drainage problem with a waste pipe. After trying for about 10 minutes on a service visit, the Henderson guy was quickly writing up a $3500 excavation and replacement quote to fix a problem as early as ""the next day."" He hands me the paper and asks if I'm ready to sign up for today or tomorrow. This is the part where I remind him that one doesn't just sign over $3500 on the spot, and I could hire another 30 plumbers to try the same thing because, ""He almost had it, but the blockage slipped out of his tool."" You would think somebody would try a little hard and help avoid charging you $3500. The next day, we had a real contractor come out and for $120 and 15 minutes, we were cleared out just fine. No excavation, no expensive replacements. Just somebody who wanted to perform an honest job.

Gina G.

My experience working with Tony Falcone was very enjoyable! I hope to work with him again on future service calls for my AC unit. Not knowing much about my AC unit, Tony was able to provide a thorough explanation of the age of my unit, future services that my unit will need and the issues I was having with the unit. Tony was able to resolve the problem in a very short period of time and now I can understand and maintain my unit properly. Thank you Tony! I will be requesting your services upon my next call to Henderson!