Wisler

Vaso D.

I am updating my review to Good. I will explain the reasons.
I got a call from James Wisler and he wanted to send his director to our home and check to see what we were concerned about.
The Director Stephen and the tech Rob were professional and direct with the issues we had addressed in my earlier review. They were concerned about our issues and were motivated to address them.
We are satisfied and will use their services again.

Lisa E.

Don't call these people, they are total ripoffs. I had a shower head that was leaking. Not crazy , but needed to take care of. They're all nice with texts and tech photos. Guy came in, minimum ""not club"" fee to fix was $2120 ranging to $3355. I about fell over. This, mind you, was after I would have to arrange to have someone take out the shelving behind the shower!!
Called another plumber down the street. He fixed in 45 min with quick trip to Lowe's. $275 total Including labor and parts. I paid them $100 to have them try and charge me thousands of dollars.
After reading these reviews, seems I'm not alone.

*update* On google they rebuked my review. The plumber who came and helped us works for a highly rated local construction company. He said they measured our pressure in the wrong place, double checked and it's fine. Should also mention they wanted to charge double the local industry norm for installing a new regulator. Nice also that you seem to be rooting for my house to flood, now that I gave you a poor review..

Don A.

Hi,
I enjoy leaving positive reviews, especially when I feel like a company went above and beyond what I would have expected.

Steven (Durham, I believe) called me to follow up on a recent issue that I had. He was extremely courteous and kind and made it a priority that my issue got fully resolved, and I was completely satisfied.

To be honest, I wasn't expecting this. It was extremely kind.

I really, really appreciated it.

It's a great feeling to know that a company in the service industry REALLY cares about how they did and to make sure that you're 100% satisfied.

Kind Regards
Don.

Andrew L.

What a joke. They just charged my son $3,400 to put a regular standard water heater in. I think its pretty sad when companies claim to be a good Christian company and blatantly rip people off.

Buzz K.

I woke up Friday morning, 4/19/24 to no water. A plumber came out that afternoon and determined the issue to be electrical and didn't want to deal with it and said I needed to call an electrician. I called an electrician who had done previous work for me and was told he no longer did private residences, only businesses, and that I should call Wisler. I did and set up an appt. for 9 AM Saturday, 4/20, and was told there would be a $99 service fee. Fine.

The technician came out and also determined the issue to be electrical. He was here about an hour, placing a call to his supervisor to clarify the issue. After more than an hour, he gave me an estimate with 3 options ranging in price from $3,800 to almost $7,400, depending on how many parts I wanted to replace. All estimates included a back-hoe coming out to trench from my well to the house. I told him I would get back to him on Monday, 4/22. He left and I still didn't have any water.

On Monday I called a different electrician and he came out that afternoon. He identified the issue in about an hour and fixed it in about two more hours. Bill was about $500. So essentially I paid Wisler $99 to give me a multi-thousand dollar estimate and to not fix the problem.

A similar situation occurred a little over a year ago when my pipes in my pump house froze and split. I called Wisler, they came out and again I was given an estimate of $7,000 to back-hoe a trench from the pump house to my house. I asked if they could just splice a water pipe from the well to the house, move the softener and filter up to the house and eliminate the pump house entirely. I was told no, that they would still have to trench for a new water line.

I called a diffent plumber, explained the situation, and he said why not just splice a line from the well to the line to the house, move the softener and filter up to the house and eliminate the pump house altogether. Gee. What a revelation. So I did. With some things I replaced (softener, filter) it came to about $2,000. And that included him coming out with a back-hoe to knock down the pump house and to haul it away.

I know this is very long but I wanted to give a full and complete picture. NO, I would NOT recommend Wisler, unless you want to pay someone $99 to give you a thousands of dollars estimate and to NOT fix the problem. Buyer beware.

Christina S.

gave a 3 star because employee was nice and professional. However, charged me over 1K to replace a kitchen faucet. I needed it fixed so agreed. Extremely over priced. Will never call again.

David H.

Sent an employee that was not prepared to complete the work, broke the trap and could not repair it. Tech came out the next day to repair the trap, drain clog never cleared but still charged $150+. Lesson learned.

Elliott A.

Well the boys from Wisler came out because I had a leak in my basement ceiling. It is a drywall ceiling, so granted it's difficult to find the source. That's why I called a large well staffed, well known, experienced operation.
They charged $100 just to walk through the door. Okay, it's worth it right, to hire the big boys? Not so fast...
They decided after poking around for 45 minutes, that the source was a shower with deteriorating caulk. Assuring me that if I was a family member, this would be their advice. I agreed to that option. How persuasive.
They caulked a partition in the shower. Haven't used that shower since.
Next day, still leaking. Day after that, still leaking.
So I called a general contractor who I've worked with in the past. They found the leak in 5 minutes. Did they remove a little patch of drywall? Yes.
That option was offed to me by Wisler as a long shot second option. I did not take it as I'd previously been assured they'd called it right. Plus that option would have pushed the bill to almost $500. I went with the family advice. Paid $244 for the call, and a line of caulk.
Problem is, they were wrong.
So hey, you decide was it worth my call to Wisler?

Craig T.

Furnace didn't run. They came out quickly and were very professional. Got it working and did not try and sell me on additional repairs that weren't needed. You can trust this company.

Denise N.

I originally called because there was an issue with my toilet. They ended up finding a problem with the drain and had to dig up the front yard. They were very professional. They contacted me each time before they came. They didn't leave a mess like most contractors. They came back and seeded the front yard and even pressure washed the driveway. A lot of companies could learn from them. Will always use them in the future.