Winters Plumbing

Jean G.

Chet with Winters is terrific, knowledgeable and courteous. Diagnosed the problem and he was able to fix the problem.
Hope Plumbing had previously been out several times, cost much and unable to find the problem.

Jim R.

It's a great feeling when you find a smaller, locally owned company that does such a nice job. Called Winters Plumbing at 10am and Steve arrived within just a couple of hours (same day!!). Needed to replace two dripping exterior hose bibs before the cold hits. Workmanship was solid, job was completed quickly (here and gone in 3 hours), and Steve made a very small (and properly square) drywall cut that will be easy for me to repair! Super polite and pleasant guy. Couldn't ask for a better service experience!

Dean R.

Owner was great...but...fix was wayyyy late and ended up being a kid learning from owner-boss and kid doing the work while owner watched. Not exactly ideal from a customer perspective. Should be a reduced price imo in that scenario.

Don K.

They came to my house within a few hours after I called, the technician was knowledgeable and professional and had excellent customer service. I feel that I received good value for what I paid. Recommend highly! They are worth 6 stars!

Larry K.

Professional with excellent results. Cost was reasonable. I will continue to use them for my plumbing needs.

Jennifer D.

Quick reply. Friendly and professional. Explained pricing and did the job right then. Will use again!

Ohi U.

We've used Winters plumbing for 2 big projects, when we had a water main leak and to replace a water heater. All done very quickly and at a very reasonable price. They've been very professional, responsive, and have always exceeded our expectations. Steve and team are highly recommended

James M.

It all starts with Brittany, one of the best, nicest ""lady on the phones"" ever, and Isaiah has replaced two faucets and cleaned my drains. That man is super nice, knows his stuff, and works like a dog. Winter's Plumbing is second to none!

Randy F.

I interviewed five plumbing companies before selecting Winters Plumbing. When you choose a company to work for you, it should be no different than candidates interviewing for jobs. I treat each company that comes out with respect; we discuss the various aspects of the job and how the job will be performed. Ultimately, we end up in salary (project cost) discussions.

COMMUNICATION
Winters Plumbing is a fantastic experience end-to-end. I used the Yelp projects system, and communication with Winters Plumbing was incredibly responsive. Yelp was not the only communication system; we chatted via phone and text. Never a delay. I worked with both Steve and Brittany. Their communication skills are excellent.

JOB REQUIREMENTS
1. Replace a Bradford 50g water heater (leaking from the top)
2. Replace a Kenmore water softener that was 15 years old. I didn't realize these should be replaced every ten years due to the resin in the tank (look it up).
3. Fix a 40' run of 2.5"" kitchen sink pipe detached from the ceiling due to the strap cables, held in by nails, used by the original installers. It wasn't draining anymore and was full of gunk.

ITEMS INSTALLED
1. Tankless Navien 240A2 gas water heater, which required outside venting.
2. Watco 2P150MPRO water softener.
3. 40' run of 2.5"" PVC replacing all straps with j-hooks and 2x4 bracing. In short, the house will have to cave into the basement before the new pipe comes down.
4. Condensation neutralizer for the tankless water heater. This is good for the environment and drastically lowers the acidity of water emptied into the drains.

TECHNICAL INTERACTIONS
I'm an incredibly technical person and engineer. I research everything from plumbing, electrical, carpet, etc. I like to know how things are installed and how they work for the simple fact of educating myself to get the best use out of everything.

Steve and his team answered every question, and I never felt disrespected. While Steve has an opinion on specific equipment, which people should have, he walked me through the ""whys"" of arriving at his conclusion. Steve's approach demonstrated his openness to educating others and learning himself. We enjoyed talking about the various plumbing systems' ins and outs.

INSTALLATION DAY
Donny and Daniel were the installers. I was sure the job would last two days with the required work, and they just kept working and working through installation day. They worked until at least 6:30 pm. I'm sure I told them repeatedly, ""You're welcome to come back tomorrow; no rush."" They were determined to see the job through to completion within the day.

As they worked, I always had a question here and there; they took the time to answer every one of them; I had a great time learning, and they appeared to enjoy the conversation. Additionally, I have two dogs, and a job that lasts all day means the dogs will be around the house. At one point, Daniel looked over at Charlie, our Shepherd lounging around on the floor watching them work, and said, ""Charlie, get a paw in here and help us out."" We all laughed.

PRICE
Winters price is incredibly competitive. There are a couple of things I look at:

1. How much am I paying for parts?
2. How much am I paying for labor?

Parts are a commodity. You can find every price for every item online. I'm not a fan of companies who mark up their prices. I have to pay sales tax on parts, and every dollar added is more money out of my pocket on taxes.

Labor is a professional skill; you don't have to pay sales tax. That saves you money. I'm happy to pay more for labor rates while saving money on commodity-priced parts. The job will be the same, but the taxes will be different.

I found Winters to be very competitive in both price and labor. Smaller companies have some advantages in having fewer systems and staff to manage operations. This helps keep costs down.

OVERALL
I have a new plumber that I'll use for several years. The best deal is someone you trust who falls into your affordability category. Winters Plumbing fits into each of these categories. I couldn't be happier.

FINAL NOTES
Why a tankless water heater? While they are more expensive than the tanks, the federal government and my energy company provide rebates. That lowered the cost significantly; not cheaper than a 50g tank, but I'll certainly never have to work about leaks again. Yay.

Gary N.

Great to work with. They explained everything in detail and the follow up was great. They fixed the drains in both units of a property I own.