Winn Plumbing

B.J. B.

On Sunday, September 18th, Ron Winn with HEB Plumbing came out to the house, about 1 1/2 hour, after our initial call. We had both bathrooms flooding, and needed a main drain clean out. They charged us $180, which in retrospect, and viewing their website, should've been $160, with numerous discounts available. Of course, no mention of any this. They unclogged the drain, told us not to use flush-able wipes, wrote the invoice, and we're gone, within 30 minutes.

Fast forward to Friday, September 23, it was clogged, again. My wife tried to call, numerous times, while I was at work, leaving messages, with no reply. When I got home, I called, numerous times, and left an email. Seeing as, we (over)paid for a service, from a company that states 24/7 Warranty Service, we continued to call, and make contact, to redo the clean out. No one called, replied to my email, or anything.

On Sunday, September 25, I waited till 11:30 am, for some type of reply. At least, call, or email, and tell us that your not going to stand by your policies, you so proudly, broadcast on your website. I decided to go to Home Depot, and rent an auger, similar to what the plumbers used. This cost me $79, which is what I should've done in the first place. I cleaned out the drain, and so far, so good.

I don't understand the lack of integrity our society has reduced itself to. I want to expose those who can't, or won't, live up to what they state, for the sake of those hard working, upstanding businesses.

Don't send your business their way, there are plenty of other plumbing services available, or DIY, like I had to.

Jack H.

Called them at 10 AM on a Sunday morning and was advised it would be three hours before they would come and repair our toilet, after 6 hours I called and received no answer , left a message and no call back. If they were not going to show up it would have been nice if they could have called so I could call someone else,they did the same to my mother-in law but I chose to try them,what a mistake,hard to believe a business could be so rude
Jack Harrison

Kelsey K.

THREE TIMES they set an appointment to come out to my house and do some plumbing work on my shower and twice they no call no showed. Then they tried to make up some excuse about how there was an emergency plumbing situation at a nursing home and they had to attend to it. That might fly if it was only once, but definitely was just an excuse after THREE times. I will never ever consider using this company again.

A. H.

So the owner just replied to my review, but the person he referenced is not me. And it's absolutely inappropriate to share someone's name, address, and phone number in that manner. But actually I'm a female with a home in another city, and there was ZERO communication after my initial call where I was told someone would be out. Emails were not returned, and the one time your phone actually rang instead of having a busy signal, I left a voicemail that was unreturned. Thanks for judging the level of my emergency though. I didn't have time to look for a million other plumbers, and my drain was draining just slow, so I waited out hoping to hear from you. I am sure there are plenty of plumbing emergencies, but if you say you are going to be to a customer's house and you can't make it, CALL. But after coming to this site to see if other people had the same problems, and seeing all of these responses, I can't imagine letting this company in my home. These responses are so rude, inappropriate, and self righteous.

I own a business, and I'll work until 3am to finish filling customer's orders. Even though this company touts 24/7 service, that apparently isn't the case.

If you want to check out my other reviews, you will see which company I submitted a contact form on their website on Sunday night, and called me at 8am Monday and they had my drain cleaned by 11am Monday for $191.

Ed S.

Have called them out twice this year for different reasons and would call again. Very satisfied with both attitude and level of service. Saved us some serious money. Not the cheapest per hour, but overall job costs each time were a good value. I particularly liked the way work was estimated, then progress on the task explained to me as the work was being done.

Would have given 5 stars, but not enough call-outs to get a feel for overall capabilities and response times. My wife and I were both favorably impressed, however. Perhaps in the future.

Mitch M.

This place is awful. I scheduled an appointment and took off early from work to come home. They were supposed to come any time after 3:30 and never did. I called around 5:00 as a reminder that I had an appointment. The lady I talked to confirmed my appointment and said that they should be there by 5:30 or 6:00. I never heard back from them and no one ever showed up. I imagine the quality of their work probably matches up with the quality of their low budget joke of a website that's one long page. I'll just rent an auger from Home Depot and save $80.

Update... They called me at 8:40 pm shortly after I posted this review. Needless to say I said that they could forget coming by. I'll look elsewhere.

Michael B.

GREAT SERVICE!!

Needed to have a loose toilet reattached to the floor. Called Thursday morning the 12th and Ron came a couple of hours later and took care of the issue. Turned out to be a little more difficult than expected due to a 'not so good' previous repair job in years past but it is now as good as new.

Could not be HAPPIER with the service. Would most definitely recommend HEB Plumbing!

Thanks again Ron for the fast, courteous and professional job!!

Mike Boles
Bedford

Pejman R.

I had a great experience replacing faucets of our two bathrooms. Ron was very knowledgeable and detailed. I will definitely call them again for my house plumbing needs.

Megan T.

I had called on a Friday evening around 630 pm to have a plumber come out due to our washing machine drain pipe overflowing and backing up into kitchen sink. I was told that the plumber had just been sent out but that he was near my location and would be sent over when he was finished. They could not provide an ETA which I was fine with considering plumber was on another job. 4 HOURS LATER no one had shown up so I tried to call them back and received a fax line. Needless to say no one ever showed up and I never received a phone call

Don W.

I have never given any business a negative online review before. But I have also never received such terrible customer service from a business as I've received from HEB Plumbing in Bedford, Texas.

They worked on a relatively small leak in the main water line to my house a few weeks ago. The plumber was friendly and seemed to know what he was doing, and I had planned to have them to do additional plumbing renovations in the near future.

Five days ago I noticed that the leak had returned and called them to come out and honor their warranty. They made an appointment but never showed up and never called to tell me that they would not be able to make it.

I called them and was told that they were busy with a bigger job and that they would get to my repair when they could.

The leak rapidly worsened to the point that I had to completely shut off the water at the meter. I have called and emailed them but they have still not scheduled an appointment, and we have been without water for 3 days.

I finally called one of their competitors and doubt that I will ever hear from HEB Plumbing again.

I will never do business with HEB Plumbing again.