Winn Plumbing

Gene W.

I called HEB Monday of this week about rebuilding 2 toilet tanks, incl. tank to toilet gasket and bolts. They had a 'tank rebuild' spl. online for $99 which I thought might apply even if I had to pay extra for bolts. When I spoke to the receptionist she didn't indicate a problem and said someone would be here between 1 and 3 Tues. to do the work. Tues. came and by 4, no plumber so called their office and was told that at last call they had an emergency water htr. replacement and were running late. By 6 I called back and the lady was very apologetic and offered to re-book for next day after 10a, which I agreed to. About 11:30a Wed I get a call from her and she puts Juan the plumber on the phone to tell me why my job doesn't qualify for the $99 spl. (Surprise, Surprise!) I then asked what the price would be and he estimated $350 for the 2! I reluctantly agreed and when I asked when he was coming out he said 2-3 hours. Again, no show and no call so at about 6p I called and cancelled. Fool me once and shame on you, fool me twice and shame on me! Bottom line is I don't know about their plumbing ability but I wouldn't recommend them because of these reasons alone. As far as their reply to one of the reviews here about having the best rates, I can challenge that as well, at least for this job. Their price was about average of the 5 other companies I called before making a decision. I assume they'll have one of their defensive responses to this but considering all of those on yelp, that ought to raise red flags for those looking for a plumber.

Linda S.

We had HEB replace a garbage disposal and also fix a crack in a kitcheC drain which involved jackhammering down into the slab and running new PVC pipe. Ron and his crew worked until 11:00 at night and were back again the next morning to finish up in two days! They were very intent on doing good work and explained every step of the process. Provided a written proposal before work began and there were no hidden charges. Prompt response time, experienced workmen, fair pricing - we'll use HEB again!

Erin G.

Ron with HEB plumbing is the absolute best!! The entire experience was very positive in setting up service. I will definitely use HEB plumbing for any future needs.

Janet H.

I would highly recommend H-E-B plumbing. Ron came out on a Saturday morning and solved our plumbing issues that a previous plumber was not able to solve. He was professional, friendly and finished the repairs in a timely manner. Do yourself a favor and call them first if you have plumbing issues. You'll even find that their prices are very reasonable. Thank you Ron and HEB plumbing!

Irene S.

No call no showed on us after promising to call and be there within a few hours. We WAITED ALL FREAKING DAY when I could have called a different company. Now my water bill will be outrageous. So disrespectful.

Ryan A.

HEB plumbing answered an evening call to try and resolve my plumbing woes. Another plumber came in prior and busted a hole in my toilet. Ron came in and pulled the toilet and plugged the sewage gas that was leaking into my house due to another plumber that did a horrible job. HEB plumbing came in and saved the day and resolved all my plumbing issues. They even installed a new toilet that I bought as a courtesy. Plumbing issues are never fun, however HEB worked hard right before he holidays and gave us a major peace of mind. I highly recommend HEB plumbing for all your plumbing needs. The scope of our project included replacing our entire concrete/cement sewer line with PVC. Now we have good slopes and out toilets flush properly. Thanks again to Ron and his team.

Donald W.

HEB plumbing does great work at very reasonable prices, Ron always does a great job.
never use any other plumbing co. best plumbers in the area. i always call them when i need a plumber.

Tim H.

I was in the process of selling my house. We had to have foundation work done which required a hydrostatic test afterwards to verify there was no damage to the plumbing. The foundation company had someone perform the test. He had to do the test 3 times because he "couldn't get a good seal on the pipes" or he didn't want to dig up the clean out drain.

When he finished he stated that we failed the test, and of course referred us to the sister company (Integrity Plumbing/IPR) that of course is a plumbing company. So...like a dummy I called them out to "locate" my leak. They showed up on time at 9:00 AM, and the guy was there until 4:00 PM. He said he would show me any leaks that he found on his camera, and also would make sure that I was made aware of what damages needed to be repaired. At 4:00 he came to me not having shown me any pictures or anything but quoting me $17K worth of repairs. I was shocked. He left and called me back about 30 minutes later stating that he had misquoted me...it should have only been $10K.

Of course I wanted a second opinion. In comes HEB plumbing and Ron Winn to the rescue. Ron explained the procedure to properly do a hydrostatic test, which was not done by the other guy. Ron quoted me off of the quote/diagram from the other quote, and was only $4700. Ron insisted on performing the hydrostatic test first and was only willing to do the work if the test failed.

Ron performed the test on our clean water combing into the house and our sewer lines leaving the house. There was no leak at all. Ron performed the test exactly how he stated that the test needed to be performed. He went above and beyond and allowed the test to go for an hour and a half when it only needed to go for 15 minutes.

Ron was very thorough in his explanations as to why he does stuff, and how things need to be done. He made sure to explain things in layman terms so that I wasn't confused or misled by anything.

I would recommend Ron Winn and HEB to anyone who wants someone honest and thorough. I will use Ron from now on for any work.

Roland G.

HEB recently installed two water heaters in our home. They showed up on time and did an excellent job. The plumber and his assistant worked steadily and explained what they were doing and why. They found a major issue in our vent systems that could have been a dangerous situation. The vent pipes were clogged with debris from birds and squirrels. They cleared the debris and even climbed on our roof to remove a bird nest at the top of the vent. I would definitely call them again for our plumbing needs.

B.J. B.

On Sunday, September 18th, Ron Winn with HEB Plumbing came out to the house, about 1 1/2 hour, after our initial call. We had both bathrooms flooding, and needed a main drain clean out. They charged us $180, which in retrospect, and viewing their website, should've been $160, with numerous discounts available. Of course, no mention of any this. They unclogged the drain, told us not to use flush-able wipes, wrote the invoice, and we're gone, within 30 minutes.

Fast forward to Friday, September 23, it was clogged, again. My wife tried to call, numerous times, while I was at work, leaving messages, with no reply. When I got home, I called, numerous times, and left an email. Seeing as, we (over)paid for a service, from a company that states 24/7 Warranty Service, we continued to call, and make contact, to redo the clean out. No one called, replied to my email, or anything.

On Sunday, September 25, I waited till 11:30 am, for some type of reply. At least, call, or email, and tell us that your not going to stand by your policies, you so proudly, broadcast on your website. I decided to go to Home Depot, and rent an auger, similar to what the plumbers used. This cost me $79, which is what I should've done in the first place. I cleaned out the drain, and so far, so good.

I don't understand the lack of integrity our society has reduced itself to. I want to expose those who can't, or won't, live up to what they state, for the sake of those hard working, upstanding businesses.

Don't send your business their way, there are plenty of other plumbing services available, or DIY, like I had to.