Windy City Rooter

James L.

Scott and Alan came out for an emergency ejector pump replacement on Friday at 5pm. They were able to find a suitable pump and install it by 830pm. Both were very professional and courteous. Thanks for going the extra mile guys!

Mary R.

The work was done well
I called on Sunday . They came Tuesday to check
Work completed on Wednesday
The value wasn't as upfront and good as the water heater
We had to go out and get our toilet or they would have charged an extra 209 dollars
We were so tired we didn't realise all the fine print on the bill. We paid with a debit card we would have happily written a check because when we checked our bank statement there was an extra 3 percent charge on the bill .
Say to the customer you know there a fee so the person can write a paper check even though it's a debit card in real time. That was an extra 2o dollars .
The boys fixing the water heater were nice.
This one told me my cat was old and made me feel bad
He's only 12.
They come out and do the work and I would call them again but I hope nothing breaks

John K.

On a recent Sunday, we had an issue with our sewer line. Fortunately, I called Windy City Rooter. I thought I'd just leave a voice message that would be received Monday morning. To my surprise and delight, Max, the owner, came out to our house that Sunday afternoon, diagnosed the problem and described a solution. The repair was completed soon thereafter and I came away impressed with the high level of customer service. Max followed up just to be certain everything was OK. The attention to detail, the professionalism of the crew and the quality of work give me confidence to highly recommend Max Davenport and Windy City Rooter!

Donna J.

Danger!Danger! Way over priced needed pipe snaked for clogged floor drain from kitchen sink. Was charged $700.00 and was not done correctly. Had to have another plumber come out next day to clear and flush drain for 400.00. Very rude ! Do your homework before you use this company read all reviews.

Nikol S.

Your verbose reply affirms my feeling. I'm sure you've been hung up on before. No one said anything about parking, they were in the GRASS! It's irrelevant and I know what i was told! Your attempted jabs have nothing to do with the work you performed or your rude/high handed staff. DO BETTER.

Tim S.

The team at Windy City Rooter are great. They are very professional, respectful, and showed real empathy for our situation. We had a problem with our city sewer line. Max and his team identified the problem and worked directly with the city to get the sewer line fixed. They also helped us out of another jam when we had flooding in our basement stairwell. They responded immediately to pump out the water and setup sandbags and pumps to control any further flooding until they could come back and fix the issue with the drainage. They advised us on the correct way to route the drain, something that two previous plumbers could not (or did not) do properly. These guys will be our go-to plumbers moving forward. I highly recommend them.

Judy L.

I had an issue at one of my rentals. The water had to be shut off. They came to look and told me the hot water heater and the rusty pipes needed to be replaced ....asked when they could start they told me tomorrow but would need a check to get on the schedule...i gave them a check for 3,900 the next day they called and said they were stuck on another job..the next day same excuse on the third day same thing....my tenants are still without water. Tenant called conversation got heated and the owner came out to do work around 8pm...Long story the person who installed the heater twisted the pipes so much it broke. Called them back they told me I needed all new piping and that they would have to rip up kitchen floor and bathroom walls gave me a bid for 12,500.00 that did not include replacing floor or bathroom wall. Called another plumber got the job done for 1,500.00. BEWARE

Cynthia K.

Our water softener had problems and rust was staining our plumbing fixtures. Larry fixed the system and went above and beyond. He cleaned up all the rust stains in the bathrooms - the shower, bathtub, sinks. He was so helpful and saved me a lot of work. Call Windy City Rooter if you have plumbing issues.

Fran H.

Windy City Rooter performed an in-depth sewer inspection separate from our regular home inspection as we suspected there might be a sewer problem. In fact, there was a sewer break and they were able to visualize the issue using a camera snaked through the sewer line. We were able to negotiate a pricing concession before closing. Since then, we closed on the house and scheduled the work. Windy City handled the permits and was able to schedule the work promptly. The crew was great! They kept us informed along the way and were respectful of our neighbors. Many thanks to them for a job well done.

Ninel K.

We had an emergency plumbing issue with a gas leak from an outside Gas grill. We called Windy City Rooter and had Joseph Sjostrom came out to our home. Windy City plumbing was the quickest to not only respond, look at issue but also to follow up to set up an appointment. Joseph came the next morning since we could wait a bit and fixed and replaced the issue with a matter of time. He was very professional the entire time. He was very knowledgeable about what he was doing and he took care of exactly what we needed to in a timely manner.
We really appreciate their thoroughness taking the time to explain everything thoroughly and quality of service.