Wind River Environmental - Wilbraham

Mrs L.

I contacted this company after my plumber recommended them to snake my main sewer line in the basement of my home. I spoke to one of their customer service reps. and was told that $249.99 covered 1hr of work. There would be an additional charge for any work conducted over the initial hour and for any equipment that maybe needed. After conforming this information, I agree to the charge and scheduled an appointment on 6/13/25.

When the tech came out, he looked at the issue and stated that my main sewer line needed to be snaked for an additional fee that was over $400.00 dollars. I advised him that I was not told this when I called to schedule the appointment and that I would call to get this resolved. The first serv. rep. put in a ticket with the issue. The tech advised me that he spoke to his supv. and if I was not willing to pay the additional fee he would not be able to complete the work. I asked to speak to his supv. Justin and was told that he(supv.) didn't see a ticket from my call and he would not talk with me. The tech. left my home without completing any work, but they charged me $249.99.

I had to call several times from 6/13/25-6/26/25 and speak to several rep. I was advised that the sewer drain manager and then the general manager would call me to resolved this, but they never called me.
On 6/26/25 I was advised that they realized that I was misinformed and I will be receiving a refund for $249.99 in 2weeks.

All the customer service rep. that I spoke to were professional and very helpful in trying to get this issue resolved. The ball dropped with the supv. Justin Hightower and the general manager not addressing the issue. I nor even customer should not have to call a company over eight times before an issue is finally addressed by management and resolved. That is Not the way any company should be conducted business. Due to this, I do Not recommend this company and will submit another review once I receive my refund.