Wind River Environmental - Walpole

Verisha M.

Extremely poor customer service. I have been using them for 11 years now and I am assuming they have a lot of customers now because they do not try to retain your business. I scheduled 3 times online for a pump and got a message that someone will be in touch with a date and time and nothing. I called and scheduled a visit and waited all day and no show. When I called I had a weak apology and was told someone will get back to me and never did until I call back and got a date rescheduled for the following week. Everyone I called in the office act like they did not need me as a customer and instead stated that he understands if I want to go to another company. The stars are only for the technicians cause they save the company, they are the only ones that actually are professional and care. DON'T USE THEM UNLESS YOU WANT TO BE TREATED AS JUST A CUSTOMER ID NUMBER!!

Jim C.

You can't get a response. They won't call back. Have no idea what type of work they do, but based on their customer service, I can't imagine it's good.

TR M.

I have had two visits from Mr. Tony of Windriver Environmental. On the first job, I also had the pleasure in working with James, the Project Manager. I had a complete plumbing failure in a new rental home that was purchased and renovated just before my lease started. Tony arrived early on the work day, and was making follow-up contact with the equipment and county utilities (complete dig out!). It was a Monday, following a holiday. You see, it had been raining all week prior and a big storm was moving in again, quick. The company wanted to reschedule, but Mr. Tony knew he could complete the work if everyone was on the same card. I had been out of water for 8 days now. A delay in repairs would put me at the end of the week, for service. When I say that this man worked his butt off, I mean... laser focus. We were fighting the clock and he hand dug my yard until the machine arrived. There were mother nature job complications and a few rain sprinkles, but we finished that job as the monsoon thunderstorms were rolling in. Unfortunately, for me... I had a 'non-replaced' drainage line with a clog discovered. Mr. Tony waited, in his truck, for the storm to take a dry break and he discovered my other issue and fixed it fast!

The second time Mr. Tony came was yesterday and the bathroom plumbing needed repairs. The renovators of this house may be one of those people that do half-ass, cheap work and then make big money if they play the game right and sell it to one of you excited home buyers.When it came to plumbing? Mr. Tony delivered! He identified the issue, reviewed the repairs, completed work in great time, and wrote a detailed/accurate invoice.

Please note, the pricing for my jobs was not the cheapest in town nor the most expensive. I definitely think you get what you pay for and more from this team. I would highly recommend Windriver Environmental for your plumbing needs. I hope you work with Tony. He is was a 2X great example of customer service.

Jack R.

Don't ever use Wind River Environmental for your septic services again. They robbed me of money and took advantage of me.

My septic system had drainage issues and I called Wind River Environmental in Marlborough, MA to come and review the problem. I had used Wind River every two years to come and do an assessment on my system so I called them to evaluate the drainage issue. They came and said that they could clean out the system to see if that would resolve the issue and that I would only know this after a few weeks. So I agreed to pay the $1,200 on this treatment. After they finished, one of the workers said to me that he did Title V inspections and if an inspection was to take place if I had needed one to sell the house, that the inspection would fail. I was told this AFTER the work was done. I said to the guy that he said we would wait a few weeks to see if the drainage issued cleared up and now he is telling me that the system would fail after the work was completed. Of course if he told me this before the cleaning, and being the expert that he claimed he was, he knew the system would fail after he dug up and looked at the distribution box, then I would not have agreed to a $1200 cleaning and review my next options. I was obviously taken advantage of. I called the office the day after and the manager said that he tells his workers to be honest with their customers about the problems they have with their system. I said that if he told me about the system fail before the cleaning, then I wouldn't have agreed to the cleaning-why would I?

Of course weeks later the drainage issue was still there. I did have another septic service company come in to give me a second opinion and after digging up in the distribution area, they agreed that the system would be fail and that the Cleaning of the system should never have been done based on the failure. Just as I thought!

Wind River just lost a customer for life and the next steps will be civil court.

Barbara D.

I am in the process of selling my house and learned that my septic system should have been pumped from 2 access points. Wind River has been servicing my septic tank for 25 years and never once noted there were 2 access points, they only pumped from 1 access point never mentioning the other access point. But an inspector for my buyer said it was obvious and in the town records that there were 2 access points, and it was necessary to access both as you cancan out both sides from one access point. Not good when a company specializes in something and doesn't know the basics. Very disappointed in Wind River Environmental.

Eric B.

Called Wind River to schedule an inspection and was given different answers from each person I talked to as to how to proceed, this inspection was for the close of a house and we were up against a timeline. On the fourth call I after getting an idea of what they were going to ask and having everything ready on my end based on what I had been told I asked if there was anyway to expedite the call back from the ""local"" technician since we had lost 4 days in calls to figure this out and I was very rudely told that this was ""my fault"" and I may not even get a call back till after the weekend.

I then asked to assure that Wind River and A1 were the same company now so I would know not to take use them for anything. btw it is after the 48hr window for a technical to call and I still have not received a phone call. I can't comment on the local technician and experience there but this company lost me way before that process.

Meaghan Q.

Excellent Customer Service.

My technician came and explained how our system works and why we have to take better care of it. He also explained how to keep the pipes clean and why that is important for our septic systems health. He was funny, and clear. I truly appreciate it.

Peter M.

I've been a Wind River customer for over 20 years. They recently came out on Oct 5th to perform a routine pumping of my septic system. Made the appointment online and selected the day I wanted them to come out through their online system. On that Saturday, I got a text notification from the driver saying that he was on the way to my home (very nice system). I usually like to be home when they pump the tank since you can really learn a lot from them. Richard reviewed the health of the system with me and made some great recommendations on how I could improve things. The yard and system were left clean when he left. Very happy with the service.

Stacey B.

The absolute worst customer service I've ever experienced. I've been trying to get my Septic pumped since July and Wind River has made 3 attempts, the third being today, October 1st.

First try - the truck broke down. The only reason I knew is because I called when the yard seemed undisturbed and was apologized to for not being contacted. Offered a $50 discount. Ok, understandable so let's try again.

Second try - apparently the house I've lived in since 1999 has a tank too close to the gas line and Dig Safe must come out. This has never happened before because clearly I've had it pumped before. But again I only found out when I contacted them. They proceeded to charge me for a Service Call. I contacted them again and was told it would be applied to the pumping that at this point didn't seem as if it would happen. So we waited to hear when we got the green light from Dig Safe. The yard was dug and marked yet no contact from Wind River. We called again and they said they would come out today.

Third try - It started with the gentleman telling me I should get a riser for my tank so pumping would be so much easier. $300+. I said that's not happening today so let me know how it goes. He was in the yard for a while then knocked on the door. ""Bad news, I can't lift the cover myself and I let my Dispatcher know that it's not safe as a one man job."" He was pleasant enough but are you kidding me?!?!! He left me a coupon for a suggested riser and $20 off. Please note he took all this time to dig this hole and then filled it back in. Didn't show me. And we were told by the rep we called that they don't dig more than 6 inches. Did he actually dig down like he said? So why all the run around? Why not just refuse the work??

So the Septic tank I've had for 20 years is now in need of extra work? Nothing has changed. Nothing is broken. This company pumped my tank the last time it was done. Wind River wants me to add something to make their job easier. Its not faulty or unsafe. It needs a $300+ item so they can access it easier. But again I had to call them to tell them what happened. I was told a manager would contact me.

In conclusion, they never called me. I called back and was told my refund for the service call was all set. No one would engage the problem or even discuss it. Unacceptable customer service. I believe they were wearing me down so I would just say do the work so it would be done. Weeks of runaround so they can make an extra $300?? They never once contacted me. I always had to contact them and they never knew what was happening. DO NOT CALL THIS COMPANY!

10/4 update
The company remedied the situation by pumping our Septic at no charge and refunding our service call fee from September.

Barbara C.

We have been using them for years, they always do a clean neat job and the workers are professional, just always stand your ground when they want to sell you something or ""fix"" something that is broken, no harm in trying they are in business to make money, just say No!