Wilson's Plumbing & Heating

Donald H.

A leak sprung out near the hot water heater, spraying the garage. It was Sunday at 4pm. I called Wilson's. Richard responded immediately and fixed my problem in an hour. Life is good.

Sandra H.

2/5/2024

Wilson's Plumbing & Heating is an excellent company with exceptional employees!

Yesterday, in the midst of a storm with unprecedented hurricane category winds for the greater Monterey Bay Area, Matt Williams came to our rescue.

With two clogged toilets and the added stress of flickering lights, pouring rain & winds that sent objects outside crashing loudly to the ground, we needed help desperately. When Matt was about two minutes from our house, we lost power. When he arrived around 9:00 am, he politely introduced himself, reassured us that he'd do his best to resolve the clogs and quickly went to work. Matt even climbed under our house to fully ascertain the situation.

Fortunately, the power came back on within 15 minutes of his arrival because he needed power to resolve the clog in our main sewer line. Despite some crazy challenges, Matt was tenacious and wouldn't give up trying to resolve the clogged main sewer line when we know other plumbers would've tossed in the towel. At one point, after putting in a few hours work trying to get things moving, he told us that we might have to call another plumbing service. He looked even more sadder than we felt. We had shared our experience with Wilson's with Matt and he knew we preferred them over any other plumbing company.

Back in March of 2020 at the very beginning of the pandemic, we were considering buying our house and wanted to have our own inspections done. Well, the extraordinary Richard Johnson came out to do a plumbing inspection and we were so impressed with Richard, that after we purchased our fixer upper, we had Wilson's Plumbing & Heating install all new ductwork, a new furnace, and at his recommendation, we replaced the old gas water heater with a newer electric heat pump. Doing remodeling work during this time was very, very stressful with all sorts of supply chain issues & work-stoppages when anyone tested positive for COVID-19. Wilson's came through for us & we were pleased with the level of service they provided during those very uncertain times.

Because Matt Williams is not only professional, courteous and knowledgeable, but also very compassionate, he continued to figure out what he could do on a stormy, windy Sunday to help us. He reached out to his boss, George, and explained the gravity of our situation. Thankfully, George agreed to drive over to our house which is located in another town to help him. What a great manager-owner!

Together, they manually unloaded this very heavy equipment with a super long cable from Matt's truck that unfortunately, wouldn't automatically unload previously via a remote and they carried it all the way to the back of our house. After that, Matt got to work yet again to try to unclog our main sewer line. Around 3:00 pm, he succeeded and when we were able to flush our toilets several times with no back ups, we finally let out sighs of relief.

Matt communicated with us throughout the entire process and when he finished, he explained everything that he had done. He also gave us some helpful recommendations about our plumbing. Matt's work ethic is very rare in today's world and we are so grateful for his dedication to his craft.

We're very thankful that Wilson's was there for us again and despite the many hours of work that Matt put in, this fine company only charged us a flat rate to fix our clogged main sewer line.

If you want truly excellent service, call Wilson's Plumbing & Heating! Make them your first and preferred choice.

Doodle L.

We been using Wilson's for all our plumbing issue for the last 7 years, due to Richard still not able to work, new technician Mr. Matthew Williams was sent yesterday to inspect our boilers system and repair leaking bathroom faucets.
we are very pleased with the workmanship and his courteous attitude, didn't expect the time he took to communication with us, look though our history's maintenance and taking new photos with present issue and suggestion.
Very pleased one more excellent plumber working for Wilson's plumbing & Heating company.

Cheri L.

I bought a couple of faucets from Wilson's 10 years ago. The metal started curling on one of them. Amazingly, Wilson's got a replacement for me from the maker because they said that should never have happened. Great service!

Tom C.

Really good service and Kurt will go out of his way to accommodate you! They are courteous and helpful.

Mat J.

This company has it together. They came way out to lucia on the south coast of big sur and did a amazing job with a truly difficult task. I'm super greatful for the kind and professional attitude and effort.

Thank you again.

Anthony M.

Quick service and did a great job! I highly recommend Wilson's for you furnace needs.

Joy L.

Great local company and helpful!!! I had a leak in my bathroom sink but couldn't get the pipes nice and tight to stop it, nor did I have the tools to do so. The sink also need some small caulking. I called Wilson's plumbing, a team member came to help right away. Not only was he friendly but happy to help out!!! The price as so minimal and well worth it 100% will call them next time

Charley C.

What a racket! Our furnace started failing. I called Wilson's. The sent out a service tech (nice guy) to diagnose the problem. After quite a bit of time, and some unsolicited conversation on replacing my whole unit, we concluded it was the controller board. He warned me it was going to be expensive and went out to his truck to calculate a price. While he was doing his estimate I looked online and found that replacement boards were readily available. He came back with a $1270 price. My online price was $150.

So obviously I bought my own board and popped it in. Good for us, but my wife and I feel sorry for people who aren't comfortable with this kind of self maintenance. The service company deserves some markup for their administrative costs, but 800% is ridiculous.

C. R.

I had a major job that these guys had to figure out, and they did it. A car ran through my house and destroyed everything in its path. One part of my house was from the earlier 1940s, and and the the other side was from the 90s. I say that, to stress how difficult this job was.

They had to crawl through slush to find pipes, reattach pipes and then add new ones - complicated. Manny, the tech, was amazing. Not only did Manny do a good job at installing a new gas line and the sewer line, but by putting up with me. I questioned his every move because of the nature of this repair. It was a sensitive time for my family and me and he handled every question like a pro, never impatient with me. I've known Gary, the owner, for a while and he was also amazing at dealing with me and answering questions.

I know you can find cheaper plumbers, gardeners, hairstylists etc.... The list can go on. The difference is, these guys stand behind their work, they' been in business for generations (so their warranty will be valid) and the guys will get the job done right.
Thank you!