Wilson's Plumbing & Heating

Shari L.

Three visits from Wilson's Plumbing, and $489.00 later, our tankless water heater was still not fixed. After discussing options with their associate, who offered a $489.00 ""rebate"" (if we purchased a tanked water heater from Wilson's Plumbing), we chose to take them up on their offer. The estimate was $2932.84! A charge for $218.29 was included because the ""job required an assistant"". So, we hired another plumber, skilled and experienced who, without an assistant, did a superb job!! The total cost including the Bradford White Defendor 50 gal.
was under $1800.00.

Ken H.

Cory solved our problem with customer service in mind. Great job! Our existing tankless water heater gave us many problems. It was very doubtful that just replacing the heater with a different brand would solve the problem. Unbelievably, Cory replaced the water heater and it solved all but one of the problems that we had. After a coupe of weeks, Cory contacted us to follow up. We told Cory about the one remaining problem. He made a courtesy call and spent quite a bit of time analyzing the problem Would you believe it, he fixed that one too by selecting a different mode of operation on the heater. Customer service, technical knowledge, we'll give him a 5 out of 5 on this one. Good job Cory.!

chris r.

Wilson's has done a ton of work at my home over the last 10 years. Well they seem to be getting a little greedy these days. What a rip off! Install of a kitchen faucet (and I bought the faucet) and deinstalled of the old kitchen faucet, $316.00 for 25 minutes of de install and installation time. WTH! Called three different plumbing companies after the work was completed and their rates were from $110.00 - $115.00 per hour. Each one said it would take no more than 20-30 minutes to install. Gary, I think you need to reevaluate your pricing. That was usury and I'm very disappointed in Wilson's pricing after what I thought was responsible work and pricing over the last 10 yrs. $316.00.....wow wee!

Jacob D.

Run away from these scam artists! I made them pack up their tools after the price went over $10k for a water heater install. The only thing they are professional at is ripping people off! The service manger that came out to my house did call me 'brother' though...

Ike S.

Do not go with this plumber. They are only interested in price gauging and up charging for non technical repairs. On top of that they charge for estimates. Go with any other plumber!

Shyne M.

Excellent. From Phone customer service (Kurt) my client spoke to Heather most of the time- very warm and willing to help. Also showed genuine care for clients and referred us to great ducting cleaner. Richard and Anthony went and inspected the house my clients are in contract with on separate days. Both showed professionalism. I am now using this company instead of A&R.

Ken E.

My toilet was leaking on a Saturday morning, Richard came promptly and installed a new toilet I already had. He went above and beyond, was so polite and friendly and saved my day!! Price was right on point, because I checked.

Will call them again...

Michael H.

We recently had a power outage in Carmel Valley. Apparently the outage was preceded by a spike. The result is that our gas furnace no longer worked. I checked the power and the Earthquake Gas Shut-off Valve and both seemed fine. Since the furnace was installed by Wilson's Plumbing, I called their number which was posted on our furnace and told them the furnace was not working.

On 10/18/19 they sent a technician over who spent about a half-hour replacing the fuse inside the furnace and another 15 minutes completing the installation of a new thermostat I had just acquired. The bill for this service call, a Minor Heating Inspection, was $123.97. The furnace started before he left.

Two days later, a Sunday, we tried to turn on the heat and when it didn't come on I checked the fuse inside the furnace. Finding the fuse to be OK, we decided to wait until Tuesday to call Wilson's again. The same technician came over on Tuesday afternoon, but brought with him yet another technician, an older gentleman. The primary technician opened up the furnace and checked around, stating that the problem was that the 120V - 24V transformer was fried, a Packard PF42440, a replacement for which he had in his truck. The other technician did nothing but stand around. With the transformer replaced, the furnace was closed up, checked and was running. The bill for this 40 minute service call, to inspect the furnace and replace the transformer - the bill which read only ""J20400-40VA MULTI TRANSFORMER"" was $411.71, which with a $61.71 discount for being an existing customer came to $347.51. I wrote a check as the technician read the bill from his tablet. Later I received an invoice by email for $352.29, with a balance due of $4.78.

I called them the next day and told the person on the phone that given that only one technician was required (the primary technician had worked on the furnace only two days earlier) and all that was required was a transformer that costs no more than $30 on Amazon the charge seem egregious. He asked if I wanted to speak with the primary technician -- he would have to call him to get him to respond and I said I would call again the next day to speak with management.

On calling the next day, the person answering the phone said he would get Richard, the primary technician, to call me. Richard was courteous both times he was in our house - my complaint is not about the behavior of the technician, but about the price I was charged.

James R.

Was so impressed with the work done by Tom C. of Wilson's Plumbing and Heating to fix a problem with a heating duct in our home in Pacific Grove. Great job in tracking down the problem and doing the repair! Courteous and reasonably priced for the work. I am very happy to recommend this company!

Christopher R.

rip off!!!!!!!!!!!!!
lied to my face and over charged my mother
i am home inspector
not recommended at all
taking advantage of old pp that are vulnerable
lied about ongoing servicing contracts and more
technician barely new what he was doing
worthless
chris from a real city